Job Description:
You will be administrating the Salesforce implementation to support a global user base
Offer L2 support for the Salesforce platform
Support user queries and Training about new functionalities launched every month by development team.
Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
Manage the data migrations and data loading request for Salesforce.
Support of the Salesforce integration with other applications and downstream systems
Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
Stay up to date with new Salesforce releases and evaluate new features for implementation.
Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
Establishing best practices, maintaining documentation, and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working!
Requirements
5+ years of experience as a Salesforce Administrator
Experience working within a large, global organisation is preferred.
Driven to succeed with the ability to creatively problem solve.
Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.
Strong analytical, planning, and organisational skills.
Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
Positive, empathetic, and professional manner.
Certified Salesforce Administrator.
Experience with Lightning and Salesforce App development.
Experience with creation and management of Flows.
Sales Cloud certification is essential.
Desirable to have ITIL Foundation certificate or experience.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentSkills Required
- 5+ years of experience as a Salesforce Administrator
- Certified Salesforce Administrator
- Sales Cloud certification
- Experience with Lightning and Salesforce App development
- Experience with creation and management of Flows
- Desirable to have ITIL Foundation certificate or experience
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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