For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.
Mission Statement:
We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
Position Summary
This role will see the successful candidate join the Enterprise Systems team as a Senior Salesforce Administrator. The candidate will report to the Enterprise Systems Manager and will work both independently as well as part of a team. This role will be responsible for managing the Salesforce environment including Sales Cloud, CPQ and DocuSign CLM. This person will be a key member of the team and will design, build, test and configure solutions on the Salesforce platform. They will work alongside a cross functional team to ensure critical business and system processes are maintained and evolve to meet the requirements of the business.
Essential Tasks
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Manage the CPQ system's configuration, rules, and workflows, ensuring accurate pricing, discounting, bundling, and approvals in alignment with company policies.
- Sandbox environment management and familiarity with change sets or other deployment tools.
- Management of our Own Backup solution and disaster recovery process.
- Integrate, troubleshoot, and fix issues between Salesforce and other Enterprise Systems using the Celigo platform.
- Assists with the management and integration of applications with Salesforce including HubSpot, JIRA, SQL Server, NetSuite and OpenAir.
- Support of Sales enablement tools including, but not limited to, Outreach, Gong, 6Sense, LinkedIn Sales Navigator and Seismic.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Data management using Demand Tools and integrated Salesforce tools to improve Salesforce data quality, implementing rules and automation as needed.
- Experience playing a technical lead role in a Sales Operations, Revenue Operations, Business Operations or Business Systems team or projects.
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
- Provide exceptional end user support to business users.
- Maintain knowledge of the latest Salesforce releases and test compatibility with our environment.
- Willingness to learn and at times share with and train other members of the IT team.
- Other duties as assigned.
Preferred Skills and Experience
- BS in a technical field, such as IT, Engineering, or Computer Science
- Proven ability to consider upstream and downstream impact for changes proposed to the Salesforce platform
- Salesforce Certified Administrator (Required)
- Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred.
- Other Salesforce certifications are a plus.
- CPQ experience is a plus.
- DocuSign CLM experience is a plus.
- NetSuite experience is a plus.
- OpenAir experience is a plus.
- Ability and willingness to learn new systems and skills.
- Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
The pay range for this position is $70,000 - $85,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
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Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
What We Do
Jenzabar is higher education’s trusted advisor, offering technology solutions and services that are tailored to fit the evolving needs of institutions both today and in the future.
Collaborating with over 1,300 clients worldwide, we provide scalable software and services, designed to drive performance across campus and throughout the full student lifecycle. Exclusively serving higher education, more colleges and universities selected a Jenzabar student information system over any other SIS during the past six years. For further information, please visit www.jenzabar.com.
