The Role
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
We are seeking a seasoned and results-driven Senior Salesforce Administrator / Developer to join our growing team. The ideal candidate brings deep expertise in Salesforce architecture, advanced development, and cross-functional platform strategy. This role goes beyond day-to-day administration — you will own the Salesforce, lead complex technical initiatives and act as the internal subject matter expert for all things Salesforce.
What you'll be doing:
- Own the design, architecture, and continuous improvement of Salesforce across the organization.
- Lead the development of scalable custom solutions using Apex, LWC, Flows, and third-party integrations.
- Define and enforce Salesforce governance standards, including security models, data integrity, and release management processes.
- Architect and maintain advanced reports, dashboards, and analytics frameworks that drive strategic business decisions.
- Proactively identify platform inefficiencies and lead initiatives to improve performance, automation, and user adoption.
- Lead end-to-end Salesforce projects independently, from requirements gathering through delivery and post-launch support.
- Design and manage complex integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and native connectors.
- Partner with senior stakeholders and business leaders to translate strategic requirements into scalable technical solutions.
- Drive Salesforce release cycles, managing sandbox environments, deployment pipelines, and change management.
- Lead, mentor, and upskill junior Salesforce team members and business users.
- Establish and maintain a comprehensive documentation library covering architecture decisions, configurations, and development standards.
- Evaluate and champion new Salesforce features, products (including Agentforce and AI capabilities), and ecosystem tools to keep the platform ahead of business needs.
What you'll need to have:
- Salesforce Administrator Certification (required); Advanced Administrator, Platform Developer I/II, or Architect certifications strongly preferred.
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).
- 5+ years of hands-on Salesforce experience, including both administration and development.
- Expert-level proficiency in Apex, Lightning Web Components (LWC), SOQL, and declarative tools (Flows, Process Builder, validation rules).
- Deep experience with Salesforce security architecture, including profiles, permission sets, sharing rules, and field-level security.
- Proven track record designing and delivering complex Salesforce integrations using APIs, middleware platforms (e.g., MuleSoft, Workato), and native connectors.
- Hands-on experience with or strong interest in Agentforce and AI-powered Salesforce features.
- Experience with DevOps tooling for Salesforce (e.g., Copado, Gearset, SFDX/SF CLI).
- Strong analytical and architectural thinking with the ability to evaluate trade-offs and recommend scalable solutions.
- Excellent communication skills with demonstrated ability to influence stakeholders at all levels.
- Ability to lead projects autonomously and drive cross-functional alignment.
- High attention to detail with a strong ownership mentality.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
