The Role
Provides end-to-end sales and order fulfillment support, including SAP order processing, open-order management, customer communication, quotations, shipment coordination, import/export documentation, freight-forwarder coordination, delivery monitoring, service recovery, record maintenance, and audit support. The role coordinates sales, warehouse, finance, logistics, suppliers, and customers to improve on-time delivery, operational accuracy, and customer satisfaction.
Summary Generated by Built In
About Carrier
Carrier is a global leader in intelligent climate and energy solutions, committed to creating healthier, safer, and more sustainable environments. With a legacy of innovation and a world-class, diverse workforce, we continue
to lead by keeping customers at the center of everything we do. Our performance-driven culture fuels long-term
value creation through strategic investments and bold growth initiatives.
The Role
The Sales Support Officer / Senior Officer is responsible for providing end-to-end sales and operational support to ensure smooth order fulfilment and high customer satisfaction. This role manages order processing, inbound
and outbound shipment coordination, customer enquiries, and administrative support, while ensuring compliance with import/export regulations. The role requires strong coordination skills, high accuracy in documentation, and effective communication with customers, suppliers, warehouse, freight forwarders, internal sales teams, internal purchaser and relevant parties
Responsibilities
Order & Sales Support
Customer Service & Coordination
Administrative & Process Support
Key Performance Indicators (KPIs)
Role Purpose:
Minimum Requirements:
Carrier is a global leader in intelligent climate and energy solutions, committed to creating healthier, safer, and more sustainable environments. With a legacy of innovation and a world-class, diverse workforce, we continue
to lead by keeping customers at the center of everything we do. Our performance-driven culture fuels long-term
value creation through strategic investments and bold growth initiatives.
The Role
The Sales Support Officer / Senior Officer is responsible for providing end-to-end sales and operational support to ensure smooth order fulfilment and high customer satisfaction. This role manages order processing, inbound
and outbound shipment coordination, customer enquiries, and administrative support, while ensuring compliance with import/export regulations. The role requires strong coordination skills, high accuracy in documentation, and effective communication with customers, suppliers, warehouse, freight forwarders, internal sales teams, internal purchaser and relevant parties
Responsibilities
Order & Sales Support
- Process customer purchase orders accurately and timely into sales orders in SAP.
- Monitor and manage open orders end-to-end, from order creation to warehouse release and final
- delivery to customers.
- Provide backend sales support, including order status updates, documentation preparation, and
- coordination with internal teams.
- Act as the primary point of contact for customers regarding order status, delivery timelines, and general
- enquiries.
- Generate quotations to customers based on Price List, Special Campaign prices.
Customer Service & Coordination
- Handle customer enquiries via email, phone, or meetings, including part numbers, product details,
- pricing, quotations, and payment terms.
- Coordinate directly with suppliers for customer direct shipment orders.
- Coordinate outbound shipment arrangements when required.
- Monitor delivery schedules and product quality to ensure customer requirements are met.
- Follow up on customer discrepancies, complaints, or delivery issues and manage service recovery in a timely manner.
Administrative & Process Support
- Maintain accurate records and documentation in SAP and other systems.
- Support continuous improvement initiatives to enhance order management efficiency, customer
- experience, and operational accuracy.
- Collaborate closely with sales, warehouse, finance, and logistics teams to ensure smooth daily
- operations.
- Support regular audit activities.
Key Performance Indicators (KPIs)
- Order Processing Accuracy
- On-Time Delivery Performance
- Customer Response Time
- Open Order Management
- Customer Satisfaction
- Service Recovery Efficiency
Role Purpose:
- Coordinate between ARCD supply chain and customer supply chain for OTD
- Improve customer experience
- Deliver best in class customer support
Minimum Requirements:
- Minimum Diploma or Bachelor degree qualification) with at least 3 years of relevant experience.
- 3–5 years of working experience in sales support, order management, customer service, or logistics related roles is desirable
- Strong knowledge of import/export processes, customs procedures, and documentation requirements (Singapore and/or Malaysia).
- Proven experience in inbound shipment handling and coordination with freight forwarders.
- Exposure to outbound shipment coordination is an advantage.
- Proficient in Microsoft Office (Excel, Word, Outlook) and SAP ERP systems.
- Strong coordination, communication, and stakeholder management skills.
- High attention to detail with strong accuracy in data and documentation.
- Good time management with the ability to handle multiple orders and deadlines.
- Able to work independently with minimal supervision while managing routine operational tasks effectively.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Skills Required
- Diploma or bachelor's degree qualification
- At least 3 years of relevant experience
- 3–5 years of experience in sales support, order management, customer service, or logistics-related roles
- Strong knowledge of import/export processes, customs procedures, and documentation requirements in Singapore and/or Malaysia
- Experience handling inbound shipments and coordinating with freight forwarders
- Exposure to outbound shipment coordination
- Proficiency in Microsoft Office and SAP ERP systems
- Strong coordination, communication, and stakeholder management skills
- High attention to detail and accuracy in data and documentation
- Good time management and ability to manage multiple orders and deadlines
- Ability to work independently with minimal supervision and manage routine operational tasks
Carrier Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Carrier and has not been reviewed or approved by Carrier.
-
Leave & Time Off Breadth — Paid time off is described as generous with the option to purchase additional days, and policies scale with tenure. This breadth helps offset base-pay concerns for some roles.
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Parental & Family Support — Paid parental leave covers birth, adoption, and bonding with structured programs for primary caregivers. Coverage spans various family situations, enhancing overall support.
-
Retirement Support — Retirement offerings include a 401(k) with a Lifetime Income Strategy focused on converting savings to income. This structure emphasizes long-term financial planning.
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The Company
What We Do
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit www.Corporate.Carrier.com.
