Frazer is a leading provider of specialist civils, infrastructure and utility products and solutions. As part of STARK Building Materials UK, we combine specialist expertise, market-leading products and exceptional service to support customers across the housing, infrastructure, industrial and commercial sectors.
Working Hours: Monday to Friday, 7:00am to 5:00pm
Frazer Durham ( DH1 2YN) is looking for a proactive and customer-focused Sales Specialist to join our team. This is an excellent opportunity for someone with experience in merchanting, construction, industrial distribution or another B2B sales environment who enjoys building relationships, identifying opportunities and delivering outstanding customer service.
Working closely with customers, suppliers and colleagues, you will play a key role in growing sales, developing customer accounts and ensuring every customer receives expert advice and a first-class experience.
What You Will Be Doing...Building strong relationships with new, existing and lapsed customers.
Understanding customer requirements and recommending the right products and solutions.
Identifying opportunities to increase sales through upselling and cross-selling.
Preparing quotations, processing orders and ensuring they are fulfilled accurately and on time.
Developing your knowledge of civils, infrastructure and utility products by working closely with suppliers and manufacturers.
Providing expert product advice and technical support to customers.
Advising customers on pricing, trading terms, credit facilities and account management.
Delivering an outstanding customer experience on every interaction.
Supporting branch objectives and contributing to the overall success of the team.
We would love to hear from you if you have experience in a:
Builders' Merchant
Civils Merchant
Drainage Merchant
Utilities Merchant
Plumbing & Heating Merchant
Landscaping Merchant
Construction Supplies business
Previous sales or customer service experience within the merchanting or construction sector.
Excellent communication and relationship-building skills.
A proactive approach with the ability to identify and secure sales opportunities.
Strong organisational skills and attention to detail.
Confidence using IT systems and communicating with customers over the telephone.
A positive attitude and a genuine passion for delivering excellent customer service.
- Enthusiasm – Passionate about delivering outstanding service and achieving results.
Decency – Honest, respectful and committed to doing the right thing.
Team Spirit – Working together to achieve success.
Pride – Taking ownership and delivering quality in everything you do.
Competitive Basic Salary
Performance Related Bonus
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
Recognition programme
At FRAZER , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Skills Required
- Previous sales or customer service experience within merchanting or construction sector
- Experience in Builders', Civils, Drainage, Utilities, Plumbing & Heating, Landscaping or Construction Supplies merchants
- Excellent communication and relationship-building skills
- Proactive approach with ability to identify and secure sales opportunities
- Strong organisational skills and attention to detail
- Confidence using IT systems and communicating with customers over the telephone
- Passion for delivering excellent customer service and positive attitude
What We Do
STARK is one of the United Kingdom's largest retailers and distributors of building and construction materials. The company serves as a preferred local partner for professional builders, offering a wide array of building materials, specialized services, and expert advice to support construction projects across the region.
