Senior Sales Representative
ABOUT THE CLIENT
First Class Energy is an Australian energy-services business helping households and businesses compare and choose electricity, gas and NBN plans. The company also supports energy-efficient solutions, including heat pumps and air conditioning, and is growing its Manila-based team. Learn more at firstclassenergy.com.au.
ROLE OVERVIEW
The Senior Sales Representative / Team Lead will be the founding player-coach for First Class Energy's Manila sales operation. The role combines hands-on outbound selling with frontline leadership, coaching, quality support and daily performance coordination. Initially supporting one Sales Representative, the successful candidate will help establish the team's standards, routines and culture, then take on broader day-to-day leadership as the operation grows.
JOB DETAILS
Work setup: Onsite – Eastwood, Quezon City
Schedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)
Holidays: Will follow the applicable Australian public holiday calendar
WHY JOIN FIRST CLASS ENERGY?
This is an opportunity to join at the beginning of a growing Australian campaign, remain active in sales and help shape the team that follows.
• Uncapped earning potential - be rewarded for performance through competitive commissions and incentives.
• Career growth - build a pathway into broader leadership, coaching and specialist opportunities.
• Build the team from the ground up - set the standard for future hires and influence how the Manila operation develops.
• Training and support - receive ongoing product, compliance, coaching and sales-development support.
• Sell products customers need - help customers select electricity, gas and NBN services suited to their needs and budget.
• Visible impact - your sales performance and leadership will directly influence the campaign's success and growth.
KEY RESPONSIBILITIES
• Engage opted-in Australian household and business customers through outbound calls, with potential inbound support as the campaign develops.
• Identify each customer's needs across electricity, gas and NBN, then explain suitable plans, rates, benefits, eligibility conditions and key terms clearly.
• Guide customers through the approved application and sign-up process, including all required verification steps.
• Cross-sell electricity, gas and NBN services where appropriate and beneficial to the customer.
• Handle objections confidently, negotiate effectively and close sales without compromising customer suitability or compliance.
• Maintain strong individual activity, conversion, revenue and follow-up performance while balancing leadership responsibilities.
QUALIFICATIONS AND EXPERIENCE
Required
• At least 5 years of relevant sales experience, including substantial recent experience selling Australian electricity and/or gas products in a contact-centre or telesales environment.
• Demonstrated success in a senior sales, team lead, subject-matter expert, mentor, buddy or coaching capacity.
• Proven ability to achieve targets in a high-volume, performance-driven sales environment.
• Strong consultative selling, needs discovery, objection handling, negotiation and closing capability.
• Excellent spoken and written English, with the confidence and clarity to engage Australian customers and brief stakeholders.
• Strong attention to detail and a disciplined approach to scripts, verification, compliance and CRM documentation.
• Experience using CRM, dialler and contact-centre systems.
Highly Regarded
• Direct sales experience across electricity, gas and NBN/broadband.
• Experience with Dodo or another Australian utilities or telecommunications retailer, comparison service or related account.
• Experience launching, stabilising or scaling a new campaign or offshore team.
• Experience coaching call quality, completing calibrations or translating quality findings into performance improvement.
• Working knowledge of Australian privacy, consent, sales-verification and utilities or telecommunications compliance requirements.
Join First Class Energy and help build a high-performing Manila sales team from the ground up.
Skills Required
- At least 5 years of relevant sales experience, including substantial recent experience selling Australian electricity and/or gas products in a contact-centre or telesales environment.
- Experience in a senior sales, team lead, subject-matter expert, mentor, buddy, or coaching capacity.
- Proven ability to achieve targets in a high-volume, performance-driven sales environment.
- Strong consultative selling, needs discovery, objection handling, negotiation, and closing skills.
- Excellent spoken and written English with confidence engaging Australian customers and briefing stakeholders.
- Strong attention to detail and disciplined adherence to scripts, verification, compliance, and CRM documentation.
- Experience using CRM, dialler, and contact-centre systems.
- Direct sales experience across electricity, gas, and NBN or broadband.
- Experience with Dodo or another Australian utilities or telecommunications retailer, comparison service, or related account.
- Experience launching, stabilising, or scaling a new campaign or offshore team.
- Experience coaching call quality, completing calibrations, or translating quality findings into performance improvement.
- Working knowledge of Australian privacy, consent, sales-verification, utilities, or telecommunications compliance requirements.
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
