About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
The Opportunity - Senior Sales Operations Manager - Remote (USA / Canada)
As the Sr. Sales Operations Manager at Wrapbook, you will serve as a strategic partner to sales leadership and a force multiplier for the go-to-market team.
You will architect and operationalize sales processes, implement tools that drive automation and data quality, and deliver actionable insights that shape business decisions.
You are equally comfortable zooming into tactical details and zooming out to strategic impact.
What You'll Do:
Define, Implement, and Manage our Deal Desk
Define and implement Deal Desk processes as a strategic lever in our GTM motions, including tracking requests, approvals, contracts, and implementation for custom pricing.
Partner closely with GTM Systems Architect to gather requirements, scope, and build these processes in our CRM
Manage deal-desk on an ongoing basis, continuously and proactively identifying bottlenecks and areas for optimization to iteratively drive business value
Own and Optimize Sales Processes
Champion our sales processes and methodology partnering closely with Sales leadership and Enablement to drive adoption, accountability. Monitor and report on the impact of changes to our processes through the funnel.
Deliver Best-in-Class Forecasting & Pipeline Management
Support GTM forecasting processes, partnering with Sales leadership to drive a high degree of accountability for behaviors that lead to improved outcomes and accuracy.
Manage the forecasting process from seller-level inputs to C-Suite level roll-ups
Enable Cross-Functional Alignment
Collaborate with Marketing, Product, and Customer Success to ensure sales motions align with broader GTM strategy. Enable feedback flow between GTM and cross-functional teams.
Optimize key handoffs between Marketing → Sales → Implementation → Customer Success
Build High-Impact Reporting & Insights
Own executive-level reporting on pipeline health, conversion metrics, and sales performance. Proactively identify trends, surface risks, and recommend solutions using a data-driven approach, partnering closely with GTM Insights and Analytics Manager
Create a data-driven sales environment where everyone has access to team and individual performance through dashboards and tools that help accelerate performance
Lead ad-hoc analytical projects supporting the key company initiatives as required
Champion Tool Adoption and Automation
Design and continuously refine end-to-end sales workflows to improve quality of inputs, increase rep efficiency, and minimize manual data entry. Drive process adoption across the team with clear documentation and feedback loops.
Identify opportunities to leverage current or new tooling automate manual processes, reduce friction, and improve user experience. Proactively identify areas where AI can help our sales motions.
Lead Strategic Initiatives
Demonstrate leadership in planning complex, cross-functional projects from scoping to execution (e.g., segmentation, capacity planning, compensation design). Ensure all initiatives have defined milestones, stakeholder alignment, and measurable business outcomes.
Drive Excellence and Efficiency in Operating Rhythms
Own Sales compensation, Reporting for Monthly GTM Updates, MBRs/QBS, and alignment with cross-functional partners on results.
Operationalize the Sales playbooks of Wrapbook so they become ingrained into the day to day of our Sales Team.
Support the annual sales planning process with in-depth insights
You are likely successful in this role if you:
Deliver measurable improvements in sales process efficiency and data integrity.
Consistently provide forecasting clarity that sales leadership can rely on.
Anticipate business needs and solve proactively.
Communicate clearly and influence across levels and functions.
Mentor peers through expertise and best practices, while remaining hands-on.
Operate with a high degree of ownership, urgency, and follow-through.
What You'll Have:
5–8 years in Sales Operations, Revenue Operations, or Business Operations in a B2B SaaS environment.
Advanced Salesforce experience including reporting and flow, Admin certification preferred.
Strong analytical skills including experience with BI tools (Looker, Omni, etc.) and Excel.
Proven ability to drive adoption of processes and tools across diverse teams.
You demonstrate excellent project management with the ability to prioritize effectively in a fast-paced, dynamic Saas environment
Strong written and verbal communication tailored to audiences ranging from individual contributors to the C-Suite.
Why Join Us
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
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What We Do
Employers in media production and the entertainment industry are constantly hiring. Freelance employees move between projects and could get onboarded 30 or more times in a single year. And yet, much of the industry uses physical paperwork with no easy way to track payments, often struggling with compliance (due to ever-changing laws and union rules), and has few automation processes in place when it comes time to send payroll reports to their accountants. Wrapbook is an intuitive payroll and insurance solution for those balancing multiple projects. With digital solutions, simplified compliance, and comprehensive reporting, we take the stress away so employers and project-based workers can focus on the big picture. Commercial producers, filmmakers, and anyone creating media deserve robust solutions to meet their unique demands. With Wrapbook, you only have to ask for documents from cast and crew once. Our platform lets you move all the onboarding forms associated with any crew from a project to any future ones, giving you back hours. By swapping out paper timecards with digital ones, approving payroll is now a piece of cake. Crew can log into Wrapbook from any device to enter their hours and expenses. Providing producers with the right tools to onboard crew and process payments helps them put routine work on auto-pilot. That way, they can focus on more compelling tasks. Let us tackle paperwork, payroll, and insurance, so you can continue creating the work that matters.
