We are seeking a Senior Manager, Sales Operations & Program Management to lead the team. In this role, you will manage a team that includes Program Managers and Operations Specialists.
Your team will own a portfolio of high-impact, cross-functional initiatives that are critical to delivering on New Construction’s mission. Your team will also drive measurable improvements in scalability, quality, and productivity.
This is a highly visible leadership role with significant cross-functional exposure to Strategy, Product, Sales, Client Experience, Marketing, Finance teams, and senior leadership.
What you’ll doLead a high-performing team of Program Managers and Operations Specialists, providing coaching, feedback, and career development to support both individual growth and business outcomes.
Oversee planning and execution for complex, cross-functional product and process launches, ensuring that project goals, milestones, risks, and dependencies are clearly defined, tracked, and communicated.
Establish team rhythms and mechanisms that drive consistency, knowledge sharing, and operational excellence.
Lead structured change management for process and tool updates, ensuring that changes are clearly communicated, sequenced thoughtfully, and reinforced through reporting and coaching.
Design and execute AI-powered frontline enablement strategies, prioritizing high-impact use cases.
Provide clear, regular status updates to executive stakeholders on program health, adoption, and operational risk.
Define and continuously refine the operating model for program management.
Experienced operator & program leader. 10+ years of experience in Sales Operations, Program Management, or related functions in a technology, marketplace, or advertising environment, including experience leading complex, cross-functional programs from discovery through scale.
People manager and team builder. 4+ years of experience managing program managers and/or operations specialists, with a track record of building high-performing teams, defining operating models, and developing talent.
Program management expert. Deep familiarity with program and project management frameworks and comfort owning multiple, large-scale programs simultaneously in a dynamic environment.
Operator who loves clarity and structure. You excel at bringing order to ambiguity, defining clear goals and metrics, and building simple, repeatable processes that scale across teams.
Outstanding communicator and influencer. Exceptional written and verbal communication skills with the ability to distill complex information into clear narratives for executives and frontline teams; comfortable presenting in senior forums and driving cross-functional alignment.
Change leader. Proven ability to lead teams through change and ambiguity, balancing urgency with thoughtfulness, and ensuring stakeholders feel heard, supported, and accountable.
Hands-on experience with tools like Salesforce, Zuora, or similar platforms.
Familiarity with AI-enabled productivity tools.
PMP, PgMP, or equivalent project/program management certification.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
