Included Health is looking for a Senior Sales Operations Manager to help scale our Sales organization. This person will be an experienced operator who improves how we run the business day to day and how we make decisions over time. They will partner closely with Sales leadership and cross-functional stakeholders to strengthen pipeline management, forecasting, territory and quota execution, process design, reporting, and operational rigor.
This role is ideal for a builder who is deeply fluent in Salesforce and other modern B2B go-to-market technologies (e.g. ZoomInfo, Gong, Hubspot, etc.), highly analytical, and energized by the challenge of turning complex operational friction into smooth, scalable growth.
What you will doPartner with Sales leaders to improve operating cadence across pipeline reviews, forecast management, territory planning, and performance tracking
Own and optimize core sales processes, including opportunity management, stage definitions, inspection workflows, pipeline hygiene, and key handoffs across teams
Build and maintain trusted reporting and dashboards that help leaders understand pipeline health, conversion, bookings performance, and risk areas
Translate business questions into clear analyses and actionable recommendations for Sales leadership
Identify gaps in process, data quality, and system design, then drive practical solutions that improve visibility and execution
Support quota, coverage, and territory planning processes in partnership with Growth, Finance, and leadership stakeholders
Improve Salesforce data quality and process consistency to ensure reporting is credible, scalable, and useful
Partner cross-functionally with Marketing, Client Success, Finance, Analytics, and Enablement to improve upstream and downstream go-to-market workflows
Drive adoption of new tools, workflows, and operating expectations through documentation, training, and change management
Help evaluate and operationalize AI and automation use cases that improve seller productivity and management visibility
5+ years of experience in Sales Operations, Revenue Operations, Growth Operations, or a related go-to-market operations role; mid-level candidates are welcome, with senior-level experience preferred
Strong experience supporting B2B sales organizations with pipeline management, forecasting, sales process design, quota & territory planning, and operational rigor
Strong Salesforce background, including reporting, dashboards, workflow/process design, and data quality management
Strong data analytics capability with the ability to turn messy data into clear insights, recommendations, and executive-ready reporting
Deep fluency in operating a GTM tech stack (e.g., Salesforce, Gong, HubSpot, Glean, AI tooling) and the ability to architect strategic system improvements.
Experience identifying opportunities for process automation and improvement, then driving those changes through implementation
Strong executive communication skills and presence; able to synthesize issues clearly and influence leaders through data and sound judgment
High-agency, ownership-oriented operator who works independently, follows through, and gets things done
Comfort operating in ambiguity with strong attention to detail and a bias toward action
Experience with BI and analytics tools such as Tableau, Looker, etc.
Experience working in healthcare, benefits, navigation, or other complex services environments
Experience supporting AI readiness, workflow automation, or sales productivity tooling
Comfort with or willingness to learn SQL
The base salary range for this full-time position is $127,660 – $167,112 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Bonus
Equity
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
Skills Required
- 5+ years of experience in Sales Operations, Revenue Operations, Growth Operations, or related go-to-market operations role.
- Experience supporting B2B sales organizations with pipeline management, forecasting, sales process design, quota and territory planning.
- Strong Salesforce background, including reporting, dashboards, workflow/process design, and data quality management.
- Strong data analytics capability; ability to turn messy data into clear insights and executive-ready reporting.
- Deep fluency in operating a GTM tech stack (e.g., Salesforce, Gong, HubSpot, ZoomInfo, Glean, AI tooling) and architecting system improvements.
- Experience identifying opportunities for process automation and improvement and driving implementation.
- Strong executive communication skills and presence; able to synthesize issues and influence leaders.
- High-agency, ownership-oriented operator who works independently and follows through.
- Comfort operating in ambiguity with strong attention to detail and a bias toward action.
- Experience with BI and analytics tools such as Tableau or Looker.
- Experience working in healthcare, benefits, navigation, or other complex services environments.
- Experience supporting AI readiness, workflow automation, or sales productivity tooling.
- Comfort with or willingness to learn SQL.
Included Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Included Health and has not been reviewed or approved by Included Health.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage with employer-paid contributions and free access to the company’s own services enhances total rewards. Feedback suggests robust mental health support, telemedicine, and wellness programs strengthen perceived care quality.
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Parental & Family Support — Paid parental leave and family-building benefits, including fertility coverage and financial assistance for adoption and surrogacy, are seen as meaningful supports. Feedback suggests compassionate leave and free family access to care add tangible value for caregivers.
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Leave & Time Off Breadth — Flexible, non‑accrued vacation, generous PTO, paid volunteer time, floating holidays, and sabbaticals are consistently emphasized. Feedback suggests remote‑friendly flexibility and additional rest days during high‑stress periods improve work-life balance.
Included Health Insights
What We Do
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Why Work With Us
Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.
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