Senior Sales Operations Associate, Small Medium Customers

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for a Sr. Associate, Sales Operations to join our Sales Strategy & Operations team at Snap! The mission of the Sales Strategy & Operations team is to maximize ads business growth and performance by being the objective, trusted partner to Sales Leadership. Your role will be aligned to the Global Small and Medium Customer (SMC) organization, which focuses on driving advertiser revenue growth across the next wave of Snap’s advertisers via high leverage & scaled support models rooted in operational rigor & consistent sales motions. 

What you’ll do:

• Own weekly revenue forecasting including modeling & partnering with Sales leaders on reporting their weekly numbers.

• Be a strategic partner to regional leaders, provide revenue reporting & insights, and proactively seek to improve the SMC business in a data-driven way. 

• Support the SMC weekly revenue reporting cadence, including development of materials and ad hoc analyses. 

• Optimize books of business on a quarterly basis and support quarterly goal setting including sales team and sales rep quotas

• Deploy data-driven strategies related to global resourcing, sales effectiveness, and go-to-market programs.

• Establish and embed critical metrics to guide the team’s behaviors and evaluate progress.

• Systematize best practices in the sales process and continuously improve critical workflows.

• Identify areas of market opportunity and gaps to prioritize customer segments accordingly.

• Collaborate with Sales, Marketing, Data Science, Product, and Finance to identify areas of market opportunity, craft plans to capture those opportunities, and reinforce the operational backbone of the team.

Knowledge, Skills & Abilities 

• Excellent verbal and written communication skills suited for audiences ranging from sales teams to Snap’s business leadership.

• Experience in using SQL and/or Python. 

• Experience with ML forecasting models.

• Knowledge of Google Cloud Platform (GCP) tools such as Looker, Looker Data Studio, BigQuery; proficiency with Salesforce, CRM Analytics.

• Strong proficiency in excel with demonstrated experience in building excel models to solve business problems end-to-end.

• Ability to initiate and drive projects to completion with minimal guidance.

• Experience in working independently, managing multiple concurrent projects and driving strategic and operational initiatives in a cross-functional environment. 

• Ability to evolve in a highly-dynamic environment -  prioritizing initiatives, defining milestones or KPIs and driving results with ownership and adaptability.

• Communication and interpersonal skills with experience developing and presenting business and technical content to peers and other audiences.

• Experience partnering with a Sales Organization and Sales Leadership. 

• Exposure and/or interest for the media and advertising market.

Minimum qualifications:

• 5+ years experience which involved analytical rigor and program management/operational skills typically seen in, but not restricted to, functions like Management Consulting, Sales/Business Operations, Finance or other similar functions.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $126,000-$189,000 annually.

Zone B:

The base salary range for this position is $120,000-$179,000 annually.

Zone C:

The base salary range for this position is $107,000-$161,000 annually.

This position is eligible for equity in the form of RSUs.