Senior Sales Manager

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manages customer interactions including fostering relationships, making customer calls and closing deals

• Uses CRM to identify, call and track prospects in order to gain core and strategic customer opportunities

• Visits customers and potential clients within assigned territory 3-to-4 days per week  

• Collaborates with manager to ensure alignment with branch strategies in forecasting, business planning, and pipeline development

• Demonstrates solid decision-making skills and ability to prioritize ever-changing daily tasks

• Effectively executes sales activities to meet or exceed daily, monthly or annual expectations

• Works closely with other internal departments to ensure a seamless and positive customer experience

• Consults with several levels of decision-makers and buying influences to understand customers’ business challenges and supply chain goals

• Ability to develop tailored solutions that deliver value and support the customer’s business strategy

• Senior Sales Executive is expected to bring own contribution to the regional team, not only by consistently achieving your new net revenue targets, but also by sharing opinions and ideas, as well as best practices, in order to support the success of the entire sales team and the Branch they work with

• Prospects, plans, and conducts face to face visits with new prospective customers within Branch territory

• Interprets how multiple factors effecting market conditions could impact a customer’s supply chain and can deliver a persuasive case for change

• Maintains & updates (minimum weekly) our CRM system

• Maintains a strong commercial presence in the local marketplace, participating or presenting at regional events

• Remains engaged with customers to maintain relationship and ensure ongoing success of accounts in collaboration with local assigned Account Executive/Account Manager

• Follows up and respond to sales leads generated by overseas offices or assigned by your Sales Manager

• Attends training sessions created to enhance relevant knowledge and skills

• Co-ordinates quotes with your Sales Coordinator (where applicable) and facilitate the transition of new customers to the local Account Executive/Account Manager

Solution Design:

• Ability to build a winning deal team using the right internal resources; leading and collaborating with International Air, Ocean & Rail and account management teams to develop a tailored solution

• Partners with customers to gather information on their needs, and offers tailored solutions based on the CHR platform to win business

• Manages conflict and navigates difficult conversations with customers or internal partners

• Builds and delivers proposals, tailoring each presentation to the customer

Process Efficiency:

• Leverages customer facing technology to ensure the right technology is matched to customer needs

• Influences customers to leverage automation and increase process efficiency from day one of implementation

• Collaborates and partners with Account Management teams to create and execute an implementation plan to effectively transition relationship management duties; assists in the development of any SOPs required to manage the customers’ business effectively

• Use multiple media platforms to drive relationships forward and is comfortable with in-person or phone-based conversations

• Organizes and prioritizes opportunities utilizing Atmosphere

• Negotiates appropriate payment terms and processes

• Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Bachelor’s degree from an accredited college or university

• Minimum 4 years of operations experience from a freight forwarder or outside sales experience

• Willingness to travel within assigned territory, minimum 3-4 days per week

• Fluent in English

• Advanced knowledge of logistical concepts and supply chain terminology

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Strong attention to detail

• Strong ability to persuade, motivate, and influence others

• Self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability

• Keen sense for business development with a clear “hunter” mentality

• Develop and maintain strong inter-company relationships

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.