ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Senior Sales Engineer is responsible for providing high quality product demonstrations, serving as a key technical resource and product advisor to sales executives and prospective partners. This role works in partnership with the Sales team to drive the technology evaluation stage of the sales process, driving revenue by consulting with partners and making product recommendations to aid in a successful adoption.
Essential Duties and Responsibilities:
- Provides support to the Sales team(s), with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Provides expert technical training to clients and communicates customer feedback for future product developments
- Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers
- Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
- Proactively scopes technical solutions required to align product designs to partners’ businesses by interpreting requirements for larger and complex partner needs
- Executes proof of concepts with prospects at both a technical and business level to show value
- Exercises discretion and judgement regarding product specifications required to address customer requirements, assess customers’ needs, and recommend solutions that optimize value
- Works independently or as part of a sales team with customers to position technology to both business and technical users in a consultative manner and through product capability assessments
- Prepares, researches, and provides input into technical RFPs/RFQs
- Serves as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support
- Pursues and maintains professional and technical knowledge through ongoing training and education
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and/or partner requirements
- Proven sales track record of success
- Ability to identify opportunities and leverage internal and external resources appropriately
- Understanding of relevant products and services
- Excellent communication, interpersonal, and presentation skills
- Ability to articulate partner solution strategies at a technical and business detail level
- Ability to remain flexible while learning new products and technologies
- Team player with willingness to work both in a team environment as well as independently
- Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 5+ years of relevant experience
- Experience with a business process or management application
- Experience with a CPQ tool
- Experience with a CRM, such as Salesforce
- Preferred: Experience as a Sales Consultant
- Preferred: Experience in relevant channels such as MDP, VAR, OE, TSP, Internal IT, and/or MSP+
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 20-30% travel may be required
- May require occasional work outside of normal business hours (conferences, events, securing deals, etc.)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Bachelor's degree in related field or equivalent business experience
- 5+ years of relevant experience
- Experience with a business process or management application
- Experience with a CPQ tool
- Experience with a CRM, such as Salesforce
- Preferred experience as a Sales Consultant
- Preferred experience in relevant channels such as MDP, VAR
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
