Job Summary
Reporting to the Manager of Sales Development and Communications, you will play a pivotal role in driving strategic training, onboarding, readiness, knowledge management, and learner support initiatives for Internal Sales and External Vendor Telesales audiences, ensuring agents are fully equipped with the knowledge, resources, and support required for production readiness and long-term success.
In this role, you will serve as the primary liaison for external vendor training programs—monitoring onboarding milestones, administering assessments, and evaluating trainer effectiveness. Simultaneously, you will support internal telesales onboarding, maintain robust knowledge repositories, and partner with sales leadership to optimize representative productivity and post-training success. Leveraging a comprehensive understanding of Federal Markets, you will also provide vital cross-channel backup support (Field, Retail, Broker) and lead the end-to-end development of training materials, job aids, and strategic communications to ensure seamless enterprise readiness and operational consistency.
Key Responsibilities
- External Vendor Oversight: Act as the main point of contact for vendor training programs, monitoring onboarding progress, administering assessments, evaluating vendor trainer effectiveness, and ensuring compliance standards are met.
- Internal Telesales Support: Facilitate onboarding, readiness, and post-training reinforcement for internal sales reps; maintain knowledge bases and partner with sales leadership to identify training gaps and drive productivity.
- Cross-Channel Training Support: Maintain proficiency across all Federal Markets products, systems, and sales channels to provide backup training support, facilitation, and learner assistance during peak periods, staffing gaps, or special projects.
- Training & Communication Development: Partner with the training team and business stakeholders to triage requests, draft readiness communications, and design/maintain comprehensive training materials, presentations, job aids, and knowledge articles.
ESSENTIAL RESPONSIBILITIES
- Plan, develop, and deliver a robust sales training curriculum to include: new hire training, account and lead management training, and sales effectiveness training.
- Effectively onboard all new employees within the Sales and Service organizations/departments to include sales tracking software training.
- Perform needs assessments and recommend opportunities for development, ensure planning tasks are executed on time, and facilitate the exchange of sales resources prior to training delivery.
- Collaborate with sales partners to ensure alignment of messaging and training rollout, communicate inconsistencies with direct management, and execute solutions that support overarching organizational sales strategy.
- Provide ongoing sales training support for strategic partnerships to more effectively advance sales goals through enhanced penetration and membership growth.
- Ensure packaging, education, and communication of business updates, policy changes, new product launches, and product changes have been implemented with the appropriate communication team.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's Degree in education, communication, marketing, instructional design, or related field or relevant experience and/or education as determined by the company in lieu of bachelor’s degree
Preferred
- None
LICENSE/CERTIFICATION
Required
- None
Preferred
- None
EXPERIENCE
Required
- 5 years of experience with Training and Presentation Delivery and/or Sales to include:
- Experience in Microsoft Office and other applicable office applications
- Experience with Learning Management Systems (LMS)
Preferred
- 3 years of Insurance Industry experience
- Experience with Articulate, Captivate or other eLearning development systems
SKILLS
- Training design
- Training delivery
- Consultation
- Assessment
Language Requirement (other than English)
None
Travel Requirement
0% - 25%
PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS
Position Type
Hybrid - Pittsburgh, PA, Buffalo NY, Parkersburg WV, or Camp Hill PA
Teaches / trains others regularly
Constantly
Travel regularly from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in education, communication, marketing, instructional design, or a related field, or equivalent relevant experience and education
- Five years of experience in training and presentation delivery and/or sales
- Experience with Microsoft Office and other applicable office applications
- Experience with Learning Management Systems (LMS)
- Three years of insurance industry experience
- Experience with Articulate, Captivate, or other e-learning development systems
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
