Senior Sales Consultant

Job purpose

The Senior Sales Consultant is responsible for driving vehicle sales, providing exceptional customer service, and ensuring a smooth purchasing experience in an automotive showroom. This role involves building strong customer relationships, understanding their needs, and recommending suitable vehicles while achieving sales targets. The consultant also mentors junior sales staff and stays updated on industry trends and new vehicle models.

Job responsibilities

Sales/Sales Process

• To follow all steps of sales process i.e. prospecting, meeting and greeting, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery and post-sales follow up.
• To ensure that documentation is as per the company policy.
• To liaise closely with other departments to complete the sales process.
• To report daily activities to the Sales Supervisor/Manager
• To achieve sales targets on monthly, quarterly and annual basis while maximizing profit gained from each transaction.
• To close maximum opportunities while maintaining and increasing existing customer base.
• To assist customers with finance and insurance products as per customer requirements.
• To achieve Accessories, In-house insurance and GAP insurance targets.
• To make productive sales process related videos for customers and achieve Venta Vid targets.
• To ensure achieving the targets of internal and external Mystery Shopping programs.
• To follow-up with customers on timely basis.
• To participate in sales meetings.
• To achieve all KPI’s set by management.

Customer Experience

• To meet customer expectations.
• To schedule follow up, delivery and new customer acquisition utilizing strong time management.
• To assist customers in making the correct choice of vehicle and build loyalty by providing a personalized and tailored sales experience to each customer.
• To achieves SSI (Sales Satisfaction Index) targets by providing excellent customer service.
• To ensure accurate collection and submission of customer details.
• To build, grow and maintain good relationship with customers.
• To ensure smooth, clean and defect free delivery of sold vehicles as promised to customers.
• Other related tasks as required.

Educational Qualification

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (preferred).

Work Experience

• 2-3 years of sales experience in automobile or related industry.

Competencies

• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of automotive products, features, and market trends.
• Excellent communication, negotiation, and customer service skills.
• Proficiency Microsoft Office Suite.
• Ability to work in a fast-paced, target-driven environment.
• A valid driver’s license (preferred, depending on location and role requirements).
• Result-oriented
• Accountable
• Time Management
• Good People skills
• Selling skills

Languages

• Excellent English, Arabic (desirable)