How you will spend your time:
Own the end-to-end administration of the ICM platform ensuring commission calculations are accurate and payouts are processed on time each period.
Maintain plan configuration in the ICM tool — building and updating logic as plan design evolves, and validating changes ahead of each payout cycle.
Investigate and resolve compensation discrepancies and disputes, delivering clear, well-documented resolutions to reps and managers within agreed service levels.
Produce monthly accrual data and submit to Finance within cycle deadlines, with figures reconciled against actuals before submission.
Support the monthly and quarterly compensation reporting cadence, including payout summaries, attainment reporting, and exception tracking for leadership.
Partner with Revenue Operations (RevOps), Finance, and People & Culture (P&C) to ensure data flowing into the ICM tool is accurate — including headcount changes, quota updates, and plan eligibility.
Experience leading or supporting an ICM platform migration — including data mapping, parallel testing, and stakeholder validation — is highly desirable.
Establish and maintain process documentation and standard operating procedures for administration workflows, supporting audit readiness and team continuity.
Identify opportunities to automate or streamline manual administration processes and drive those improvements through to implementation.
About you:
Hands-on experience configuring, administering, and troubleshooting ICM platforms such as SPIFF or CaptivateIQ — including plan logic build, exception handling, and full payout cycle management.
Strong command of compensation data — comfortable manipulating and validating large datasets in Excel or Google Sheets, with SQL or similar.
Established background in a Revenue Operations (RevOps) environment, with depth across compensation administration, data workflows, and cross-functional stakeholder management.
Solid understanding of commission plan mechanics — accelerators, draws, clawbacks, multi-currency payouts, and role-based eligibility rules.
Familiarity with the end-to-end compensation cycle from accrual to payout, including Finance reconciliation and audit trail requirements.
Meticulous attention to detail — catches errors before they become disputes, not after.
Self-directed and autonomous; manages competing close-period deadlines without needing close oversight.
Translates complex compensation logic into plain language when explaining outcomes to reps and managers.
Surfaces issues early with a recommended path forward — doesn’t wait until payout day to flag a problem.
Builds credibility with GTM stakeholders through accurate, consistent work and responsive human-centered communication.
Uses AI tools to accelerate compensation data analysis, surface anomalies in payout datasets, and draft routine communications to reps and managers.
Evaluates AI-generated outputs critically before acting on them — particularly in high-stakes payout contexts where an unchecked error affects people’s pay.
Technical Skills
Behavioural Skills
AI Skills
Success in this role looks like:
Payout accuracy exceeds 99% within two full cycles of being onboarded.
Manages an active ticket queue with clear SLA discipline — provides timely acknowledgements, substantive updates, and resolution summaries that reps and managers can understand without follow-up.
Accrual submissions are on time each period, with reconciled figures that don’t require rework by Finance.
ICM platform configuration is documented and audit-ready at all times.
At least one material manual process is identified and automated within the first six months.
What You Need to Know:
- Hybrid working arrangements
This role follows strict monthly and quarterly payroll and accrual deadlines, availability during close periods is a firm requirement.
Handles commercially sensitive compensation data — discretion and adherence to data security standards are non-negotiable.
No significant travel expected.
At SafetyCulture, we care about people and growing the team, through
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
Skills Required
- Experience configuring and administering ICM platforms
- Understanding of commission plan mechanics
- Background in Revenue Operations
- Experience in data manipulation using Excel or Google Sheets
- Ability to automate manual processes
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements. More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day. Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements. From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
