Job Title
Senior Retail Guest Experience Sales Specialist
Job Overview
As a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations.
This position is based in-store and requires flexible availability, including evenings, weekends, and holidays.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer service excellence
Relationship building and rapport
Sales engagement and upselling techniques
Analytical thinking and problem-solving
Team collaboration and contribution
Self-leadership and personal accountability
Effective communication and active listening
Ability to manage concerns in a service-focused manner
Preferred Competencies & Skills
Experience in retail customer service
Commission-based sales experience
Ability to lead, motivate, and support teammates
Familiarity with retail operations tools (tablets, CRM, etc.)
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Benefits & Perks
Competitive Medical, Dental, and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Employer-paid Life Insurance and Voluntary coverage options
Pet Insurance and Legal/Financial Planning resources
Tuition Reimbursement and scholarships for team members and dependents
On-demand learning and professional development
Employee Discount on Day 1 and additional merchant discounts
Our Culture & Core Values
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!
Minimum Qualifications
Ability to engage and serve customers in a fast-paced, sales-driven environment
Track record of achieving personal or team goals
Must be at least 18 years old to be considered for employment with Bob’s
Physical Demands
Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance
Ability to stand, walk, bend, and reach for extended periods
Must be mobile throughout the showroom and able to perform in-store tasks as needed
Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay:$15.00 - advance against commission
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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What We Do
When Bob Kaufman opened the first Bob’s Discount Furniture in Newington, Connecticut in 1991, he had a mission: to provide unmatched value while never sacrificing integrity or honesty to do so, meaning no deception or phony gimmicks. That became “the Bob’s Way,” and it remains our approach to this day, with more than 170 home furnishings stores located across the U.S. Shop in-store and online at mybobs.com
Our mission extends beyond just providing excellent furniture at everyday low prices, though. We also have a goal to help better the communities surrounding each of our locations through the Bob’s Outreach program and the Bob’s Discount Furniture Charitable Foundation, but those are just the beginning. We donate a total of more than $2.75 million to charities each year because we believe that giving back is our responsibility and privilege as a company.
In addition to offering high-quality products at unbeatable prices, we also aim to provide an unparalleled shopping experience with on-the-house treats. Pop into one of our in-store cafés and you’ll see that we also collect donations. All the money collected through Bob’s Café Collections for a Cause is matched by Bob’s, and 100 percent of those donations go to a number of charities such as the Special Olympics and Operation Homefront.
Interested in a career with Bob’s? We employ 5,000 employees across our 160 locations, all of whom contribute to the high level of integrity and transparency Bob’s is known for. We provide career growth and training as well as competitive compensation and benefits in a fun and fast-paced environment. Join us in our goal to make Bob’s a household name in furniture from coast to coast by looking into our job listings on LinkedIn as well as https://www.mybobs.com/careers.
If you’d like to get to know more about our company and why we take such pride in what we do, connect with us on Facebook at https://www.facebook.com/mybobs/ and follow us on Instagram & Twitter @MyBobs.
