Job Title
Senior Retail Guest Experience Specialist
Job Overview
At Bob’s Discount Furniture, our Senior Retail Guest Experience Specialists are the driving force behind our exceptional in-store experience. In this role, you’ll lead by example—engaging with customers, guiding them through a service-centric shopping journey, and helping them find the perfect home solutions. You’ll also support operational excellence by opening and closing the store, mentoring peers, and ensuring the showroom is guest-ready at all times.
This is a full-time, customer-facing position requiring flexible availability including nights, weekends, and holidays.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong interpersonal skills, a passion for helping others, a commitment to excellence, and a proactive mindset. If you love engaging with customers, coaching others, and representing a trusted brand, this role is for you.
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer service excellence and relationship-building
Enthusiastic showroom presence and product presentation
Sales performance and ability to meet/exceed goals
Peer leadership and teamwork
Conflict resolution and customer issue handling
Process execution and attention to detail
Active listening and communication
Use of technology tools (e.g., tablets, financing systems)
Preferred Competencies & Skills
Previous experience in retail or commission-based sales
Familiarity with product warranties and customer incentives
Ability to lead by example and influence team culture
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and Your Birthday!
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Tuition Reimbursement and employee scholarship programs
Wellness, Legal, and Financial Planning Resources
Learning & Development through Bob’s Blueprint and Workday Learning
Employee Discount starting on Day 1 and Hays Perks program
Our Culture & Core Values
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!
Minimum Qualifications
Strong ability to connect with customers and guide their experience
Demonstrated ability to meet or exceed personal performance goals
Experience working collaboratively in a team environment
Must be at least 18 years old to be considered for employment
Physical Demands
Must be able to walk, stand, bend, stoop, kneel, reach, twist, and lift up to 25 lbs. without assistance
Ability to move items up to 50 lbs. with or without reasonable accommodation
Frequent mobility throughout all areas of the showroom
Ability to stand or sit continuously during scheduled shifts
Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of the Bob’s team, you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay:$20.00 - per hour
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Top Skills
What We Do
When Bob Kaufman opened the first Bob’s Discount Furniture in Newington, Connecticut in 1991, he had a mission: to provide unmatched value while never sacrificing integrity or honesty to do so, meaning no deception or phony gimmicks. That became “the Bob’s Way,” and it remains our approach to this day, with more than 170 home furnishings stores located across the U.S. Shop in-store and online at mybobs.com
Our mission extends beyond just providing excellent furniture at everyday low prices, though. We also have a goal to help better the communities surrounding each of our locations through the Bob’s Outreach program and the Bob’s Discount Furniture Charitable Foundation, but those are just the beginning. We donate a total of more than $2.75 million to charities each year because we believe that giving back is our responsibility and privilege as a company.
In addition to offering high-quality products at unbeatable prices, we also aim to provide an unparalleled shopping experience with on-the-house treats. Pop into one of our in-store cafés and you’ll see that we also collect donations. All the money collected through Bob’s Café Collections for a Cause is matched by Bob’s, and 100 percent of those donations go to a number of charities such as the Special Olympics and Operation Homefront.
Interested in a career with Bob’s? We employ 5,000 employees across our 160 locations, all of whom contribute to the high level of integrity and transparency Bob’s is known for. We provide career growth and training as well as competitive compensation and benefits in a fun and fast-paced environment. Join us in our goal to make Bob’s a household name in furniture from coast to coast by looking into our job listings on LinkedIn as well as https://www.mybobs.com/careers.
If you’d like to get to know more about our company and why we take such pride in what we do, connect with us on Facebook at https://www.facebook.com/mybobs/ and follow us on Instagram & Twitter @MyBobs.
