The Role
Leads luxury boutique sales and clienteling for IWC, drives individual and team targets, manages VIP relationships, resolves complex client issues, represents the brand, improves boutique operations, and mentors junior associates. Requires at least five years of progressive luxury retail experience, advanced sales and communication skills, and proven coaching ability.
Summary Generated by Built In
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
The IWC Senior Sales Associate is a pivotal role responsible for leading by example in delivering unparalleled client experiences, driving sales performance, and ensuring adherence to Maison's directives and operational excellence. This role requires a seasoned professional passionate about luxury sales, adept at cultivating lasting client relationships, and committed to acting as a distinguished ambassador for IWC, with client satisfaction and team mentorship as paramount goals.
HOW WILL YOU MAKE AN IMPACT?
- Lead by example in achieving and exceeding individual and team sales targets, consistently upholding Maison’s directives and the highest standards of service.
- Take ownership of complex client situations, resolve escalated issues, and contribute proactively to the seamless and efficient operation of the boutique.
- Cultivate and nurture an exclusive portfolio of VIP clients, driving repeat business, referrals, and loyalty through advanced clienteling strategies and personalized engagement.
- Act as a leading Brand Ambassador for IWC Schaffhausen, sharing advanced product knowledge, sophisticated sales techniques, and best practices to elevate the entire team's performance and expertise.
- Actively contribute to the development and implementation of boutique sales strategies, client engagement initiatives, and operational improvements.
- Mentor and coach junior sales associates, fostering a culture of continuous learning and excellence within the team.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- You possess extensive client management expertise, with a minimum of 5 years of progressive experience in luxury retail, demonstrating a proven track record of building and maintaining high-value client relationships and achieving significant sales results.
- You bring advanced communication, negotiation, and sales closing skills, coupled with a proven ability to mentor, inspire, and lead colleagues. You thrive in a fast-paced, high-pressure environment and are a collaborative team leader.
- You exhibit a strategic mindset, proactive problem-solving abilities, and an inspiring, resilient attitude that motivates those around you to achieve collective success.
- Demonstrated ability to train and coach junior sales associates, contributing to their professional development.
HOW DO WE KEEP YOU SMILING?
- An elevated opportunity to lead within a passionate and diverse team, setting the benchmark for outstanding client service and contributing to a high-performance culture.
- IWC Schaffhausen offers advanced development opportunities to further deepen your expertise in Luxury Watchmaking, including specialized training, leadership programs, and opportunities to contribute to strategic projects.
- Exclusive opportunities to engage with IWC Schaffhausen experts, participate in brand initiatives, and potentially visit our manufacture to gain deeper insights.
YOUR JOURNEY WITH US:
- Firstly, you will engage with our Talent Sourcing team to discuss your career aspirations, leadership experience, and strategic contributions, gaining insight into our dynamic culture.
- If shortlisted, you will have in-depth discussions with the Retail Manager, HR Business Partner, and potentially other senior leaders, to assess your strategic fit, leadership capabilities, and explore advanced growth trajectories within IWC and the wider Richemont Group.
#Richemont #WeCraftTheFuture
Skills Required
- Minimum 5 years of progressive experience in luxury retail
- Extensive client management experience and proven success building high-value client relationships
- Proven track record of achieving significant sales results
- Advanced communication, negotiation, and sales closing skills
- Ability to mentor, inspire, train, and coach junior sales associates
- Ability to work effectively in a fast-paced, high-pressure environment
- Strategic mindset and proactive problem-solving abilities
- Collaborative team leadership skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
