Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We are currently seeking a Senior Revenue Operations Specialist to join our Revenue Operations Team focused on our Payments Product. This role is available to candidates in Vancouver, Calgary or Toronto as well as US Remote.
What your team does:
Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Payments, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.
Who you are:
You will be working on the Payments GTM Operations team in the Revenue Operations department. Your team drives Go-To-Market strategies for the Payments business by managing programs, enabling data-driven decision making, and executing strategic plans to enable Clio to be the financial solutions provider of choice for legal firms and drive Clio’s revenue goals. In this role, you will design, implement, and measure strategic Go-To-Market programs, initiatives, and processes that enable our Payments business to grow and scale effectively. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously. You will work collaboratively with the Payments leadership team, Revenue Operations team, Product team, and Go-to-Market teams including Customer Success, Sales, and Marketing. You will report directly to the Director of Customer Success Operations.
What you’ll be doing:
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Serve as a key strategic and operational business partner for the Payments leadership team and the cross-functional teams that support the Clio Payments product
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Manage programs and related strategic initiatives aimed at developing the Clio Payments and Financial Performance portfolio
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Identify business needs, scope requirements, and plan execution of Clio Payments projects with cross-functional teams
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Build reporting and ROI analysis to measure the effectiveness of customer programs and initiatives intended to increase adoption and performance of the Clio Payments line of business
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Drive ongoing communication and collaboration between cross-functional teams supporting Clio Payments goals
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Uncover opportunities to increase efficiencies and create new programs for Clio Payments to drive customer growth and adoption
What you bring:
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5+ years experience in Revenue Operations or Payments Operations at a software company
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Strong business acumen and understanding of key metrics for Financial Services businesses and/or Payments products
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Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues
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Data-driven and analytical; able to use data to measure the business impact of your work
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Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels including executives and cross-functional teams
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Strong ability to work both independently and in teams to deliver successful outcomes
#LI-Hybrid
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
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Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
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Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
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Flexible time off policy, with an encouraged 20 days off per year.
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$2000 annual counseling benefit
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RRSP matching and RESP contribution
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Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The full salary range* for this role is $97,700 to $115,000 to $132,300 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
Clio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clio and has not been reviewed or approved by Clio.
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Fair & Transparent Compensation — Public salary bands on job postings and a regional pay‑transparency report signal clear ranges and equity review practices. Pay‑range transparency is described as global, with internal ranges shared company‑wide.
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Healthcare Strength — Health, dental, and vision coverage are emphasized, with U.S. healthcare called out as strong and Canada‑based employees receiving a dedicated counseling benefit. Wellness programming and an Employee and Family Assistance Program complement core medical coverage.
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Leave & Time Off Breadth — Flexible paid time off with a stated four‑week minimum and paid volunteering time are part of the standard package. Parental leave is offered for birthing and non‑birthing parents.
Clio Insights
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What We Do
Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software. Clio enables lawyers to be more client-centered and has earned the most 5 star reviews, the approval of over 65 bar associations and law societies around the world, and a global customers base of 150,000. Clio enables law firms to deliver better client experiences through cloud-based practice management, CRM and client intake software. Clio was the first to bring cloud-based legal practice management software to market, and has been leading the industry since 2008 with the first client-centered suite of cloud-based law firm solutions, the Legal Trends Report, and the Clio Cloud Conference, which is now the most widely attended legal tech conference in the industry. Clio is more than software. Clio is the only provider truly invested in the success of you and your clients. Clio’s team of client and firm success specialists combine their expertise on the Legal Trends Report, with their knowledge of Clio’s leading cloud-based legal practice management, CRM and client intake software to help lawyers run results-driven law firms using real time insights. Founded in Vancouver, Canada, Clio employs over 500 staff across five global offices and has been named one of Canada’s Best Managed Companies, a Deloitte Fast 50 company, and one of Canada’s Most Admired Corporate Cultures.
