Jobs at Clio

Run strategy and training onboarding sessions, drive customers to first value, manage multiple client cases, own account health and churn prevention, mentor junior teammates, contribute to knowledge base, collaborate with Sales and Enablement, customize onboarding journeys, and identify process improvements to meet KPIs.

Lead and build a secure, highly available internal platform by writing code and IaC, closing infrastructure gaps, defining LLM strategy and guardrails, mentoring engineering managers and ICs, partnering with leadership and recruiting to scale internal tooling, and ensuring security, performance, and reliability across internal workflows.

Provide high-level administrative and operational support to the EMEA Senior Leadership Team: manage complex schedules and travel across time zones, coordinate events and meetings, handle correspondence and expense reconciliation, liaise with external partners, maintain documentation and knowledge management, and protect confidential information.

Lead and mentor a systems engineering team supporting large-scale SaaS production environments. Define architecture, author infrastructure-as-code, operate AWS-managed services, build observability and automation to reduce production resolution time, and partner with product teams on security, performance, reliability and velocity. Recruit, hire, and develop engineering talent while occasionally contributing hands-on to diagnose and resolve production issues.

As a Software Developer at Clio, you will engage in building web applications, collaborating with developers, and solving complex problems in an agile environment.

Clio seeks Customer Support Specialists for early talent and new graduates to deliver exceptional customer experiences, resolve product issues, and promote product adoption within the legal tech industry.

Manage a portfolio of high-value EMEA accounts to drive adoption, retention, and expansion. Deliver value-based relationships, business reviews, product demonstrations, and cross-functional feedback. Proactively engage customers, resolve escalations, identify upsell opportunities, and collaborate with Sales, Product, and Marketing to improve customer outcomes.

As a Senior Product Designer at Clio Operate, you will design user-centered experiences for legal workflows, conduct user research, and collaborate with product and engineering teams to solve complex design problems related to enterprise legal operations.

The Senior Product Designer will create user-friendly designs for integrations and APIs, advocate for enterprise users, and contribute to Clio's design system, while leveraging user research and AI in the design process.

The Senior IT Specialist will manage IT support tickets, improve processes, oversee asset management, and ensure IT security protocols within Clio's tech environment.

Build and run end-to-end customer marketing programs for small-business customers to drive cross-sell, upsell, and product adoption. Plan multi-channel campaigns (email, digital, events, in-product), analyze KPI and funnel performance, develop AI-powered campaign workflows, and collaborate with sales, product, and marketing to optimize expansion and revenue.

Lead product strategy and execution for Clio Operate and related enterprise products. Define vision, prioritize roadmaps, oversee full product lifecycle, use customer insights and data to drive improvements, build developer and end-user materials, evangelize to customers and prospects, and collaborate cross-functionally to scale the platform into North America.

Lead and mentor an ML engineering team to design, build, and ship LLM/GenAI and agentic systems (retrieval, tool use, orchestration, RAG). Collaborate with MLOps, product, and data science, review code, evaluate models, preprocess complex unstructured data, and deliver scalable, reliable AI features for a SaaS product in an agile environment.

Own and evolve Clio’s Centralized Billing System (CBS): define roadmap, prioritize competing stakeholder requests, partner with GTM/Finance/Sales, ensure telemetry and metrics, and make high-impact product decisions for pricing, quoting, packaging, and charging customers.

Lead and grow an engineering team for a large-scale SaaS product. Collaborate with Product and Design to set roadmaps, design technical solutions, review code and architecture, hire and coach engineers, contribute hands-on to projects, and foster a high-performing, inclusive team culture focused on delivery and continuous improvement (especially around AI).

The Senior Systems Engineer will design and maintain AWS infrastructure, implement Infrastructure-as-Code, enhance observability, and mentor teams. Focused on automation and reliability, this role collaborates with cross-functional teams to optimize cloud systems.

Serve as first point of contact for leads, qualify inbound opportunities, run outbound campaigns, use Salesforce to manage leads, track sales metrics, collaborate with AEs and marketing, participate in events, educate prospects on Clio products, and support pipeline growth with potential promotion into sales roles.

The Account Executive will generate new business with law firms, manage sales activities using Salesforce, and conduct product demonstrations to meet client needs.

Design and localize customer education for EMEA: create eLearning, documentation, videos, simulations, and certification exams; run LMS and Help site operations; collaborate with product, sales, and CS; analyze learning data and iterate content; manage content lifecycle and projects using AI-enabled tools.

Lead enterprise law firm accounts as a senior Customer Success Manager: build C-suite relationships, drive strategic account plans and ROI, oversee complex implementations, provide consultative advisory, enable change and adoption, and partner on revenue expansion and renewals.