Jobs at Clio

Clio seeks Customer Support Specialists for early talent and new graduates to deliver exceptional customer experiences, resolve product issues, and promote product adoption within the legal tech industry.

Manage a portfolio of high-value EMEA accounts to drive adoption, retention, and expansion. Deliver value-based relationships, business reviews, product demonstrations, and cross-functional feedback. Proactively engage customers, resolve escalations, identify upsell opportunities, and collaborate with Sales, Product, and Marketing to improve customer outcomes.

The Account Executive will generate new business with law firms, manage sales activities using Salesforce, and conduct product demonstrations to meet client needs.

Lead and grow an Enterprise Account Executive team selling Clio's legal AI SaaS to top law firms and corporate legal departments. Coach AEs, drive strategy and repeatable sales motions, manage pipeline and forecasting, hire and scale the team, collaborate cross-functionally, and represent Clio at client and industry events.

Lead design, optimization, and scaling of Clio's MySQL/Postgres infrastructure. Investigate performance issues, define datastore roadmaps, automate reliability, and guide development and SRE teams on database best practices.

Drive enterprise lead generation for Clio's legal AI solutions by prospecting target accounts, engaging senior decision-makers, qualifying opportunities, collaborating with Account Executives, documenting activity in Salesforce, and meeting daily KPIs to build pipeline and support revenue growth.

Lead enterprise law firm accounts as a senior Customer Success Manager: build C-suite relationships, drive strategic account plans and ROI, oversee complex implementations, provide consultative advisory, enable change and adoption, and partner on revenue expansion and renewals.

Design and localize customer education for EMEA: create eLearning, documentation, videos, simulations, and certification exams; run LMS and Help site operations; collaborate with product, sales, and CS; analyze learning data and iterate content; manage content lifecycle and projects using AI-enabled tools.

Outbound-focused BDR role responsible for high-volume cold-calling (65–100 calls/day), qualifying leads, creating demos for Account Executives, building territory knowledge, documenting activities in Salesforce, meeting daily KPIs, and reporting weekly while developing sales skills and using AI to improve performance.

The Senior Director, Inbound Marketing and Operations will lead the inbound marketing team, focusing on digital strategy, analytics, marketing operations, and funnel performance, to drive revenue growth and scaling at Clio.

As a Mid-Market Account Executive at Clio, you will manage relationships with key accounts, drive expansion, and collaborate with internal teams to ensure client satisfaction and revenue growth.

Sell Clio's cloud-based legal SaaS to mid-market and larger law firms in Spain. Generate pipeline, qualify opportunities, demo product, negotiate complex deals, manage SFDC pipeline and forecasting, collaborate with SDRs, Solution Engineers, Channel, Product and Customer Success, and consistently achieve sales quota.

The Senior Systems Engineer will design and maintain AWS infrastructure, implement Infrastructure-as-Code, enhance observability, and mentor teams. Focused on automation and reliability, this role collaborates with cross-functional teams to optimize cloud systems.

As a Customer Support Specialist, you will handle customer inquiries through various channels, advocate Clio's product value, troubleshoot technical issues, and contribute to service improvement.

The role involves designing and implementing solutions on Clio's platform, enhancing workflows, advising on enterprise architecture, and supporting client engagements with a focus on continuous improvement and solution delivery.

Responsible for upselling and cross-selling Clio's legal solutions to existing customers in APAC. The role includes lead management, product demonstrations, collaboration with teams, and deal closures.

As Sales Operations Manager, you'll optimize Clio's revenue operations, develop forecasts, and enhance sales processes for global expansion.

The Senior Accountant will enhance financial reporting accuracy, optimize closing processes, develop reconciliations, perform variance analysis, and support system integrations.

Lead end-to-end delivery of strategic, complex cross-functional programs (product launches, global expansion, M&A, internal transformation). Build alignment with executives and functional leaders, scope workstreams, identify dependencies and risks, remove blockers, and deliver roadmaps, timelines, and outcomes. Drive decision-making, facilitate needs assessments and workshops, and apply PM best practices to ensure projects meet business objectives.

Build scalable web applications using Ruby on Rails, mentor and review code, collaborate across distributed teams, diagnose and solve cross-team problems, work in an Agile environment, and apply AI to improve development. Hybrid role based in Toronto with two office days weekly.