Senior Revenue Operations Analyst

Posted 4 Hours Ago
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Hiring Remotely in USA
Remote
100K-130K Annually
Senior level
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Garner uses data science to steer employees to the best-performing doctors.
The Role
The Senior Revenue Operations Analyst supports Sales and Client Management by resolving workflow issues, handling ad hoc data requests, building reports, maintaining Salesforce and go-to-market data integrity, documenting processes, and updating performance dashboards. The role analyzes commercial metrics, identifies root causes behind operational issues, and provides leadership with timely insights while partnering with Revenue Operations Managers and GTM Systems & Data.
Summary Generated by Built In
What you’ll be part of

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role: 

This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As a Revenue Operations Analyst, you’ll be embedded in the Revenue Operations Team and report directly to the Revenue Operations Manager.

You will be the first point of contact for our Sales and Client Management teams. Your goal is to ensure our daily operations run without friction by managing ad-hoc data requests, troubleshooting workflow issues, and maintaining the integrity of our go-to-market systems.

This is a high-impact role for a detail-oriented problem solver who wants to learn the "first principles" of how a world-class revenue engine is built and maintained.

What you will do:

  • Serve as the first point of escalation for issues, questions, exceptions, and edge cases related to the execution of Sales and Client Management workflows
  • Own the intake and execution of ad-hoc data requests, building reports and performing rapid-response analysis to help leadership make real-time decisions
  • Partner with GTM Systems & Data to ensure data integrity within Salesforce and our GTM stack by performing regular hygiene tasks and identifying data gaps
  • Assist Revenue Operations Managers in the design and documentation of new processes, helping to map out the detailed logic for complex workflows
  • Maintain and update recurring performance dashboards to ensure every member of the revenue team has the visibility they need to track progress against goals.
  • Refining and tracking key performance metrics to understand and measure the performance of Garner’s commercial organization
What we're looking for
  • 1 year in Management Consulting, Investment Banking, Private Equity *Corporate Finance, OR 3+ years in Revenue Operations, Sales Operations, or related GTM strategy role. Experience at a high-growth startup is a plus.
  • Business or STEM undergraduate degree required
  • You have a high degree of comfort with data and don’t just pull reports, but actively look for the "why" behind the numbers
  • You enjoy taking things apart to see how they work and get excited to find the root cause when a workflow breaks
  • You thrive in a fast-paced environment where ad-hoc is the norm and can prioritize a high volume of requests without losing attention to detail
  • You can translate technical system issues into plain English for our Sales and Client Management partners
  • A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics.
What you’ll get here

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.

At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation Transparency:

The base salary range for this position is $100,000 - $130,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

Fraud and Security Notice: 

Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].

Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

Skills Required

  • At least 1 year of experience in management consulting, investment banking, private equity, or corporate finance, or 3+ years in revenue operations, sales operations, or a related go-to-market strategy role.
  • Business or STEM undergraduate degree.
  • Comfort working with data and analyzing the reasons behind performance results.
  • Ability to troubleshoot workflows and identify root causes.
  • Ability to prioritize a high volume of ad hoc requests while maintaining attention to detail.
  • Ability to translate technical system issues into plain English for business partners.
  • Experience at a high-growth startup.
  • Willingness to use AI tools in daily work.

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The Company
350 Employees
Year Founded: 2019

What We Do

Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.

Why Work With Us

Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.

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Garner Health Offices

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Employees work remotely.

Typical time on-site: None
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New York, NY
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