At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
We are seeking a data-driven Senior Financial Analyst to lead the financial analysis of our customer lifecycle. Your mission is to provide deep visibility into why customers stay, why they grow, and why they leave. You will own the reporting and forecasting for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), serving as the strategic advisor to our Customer Success leadership.
What You'll Do:
Retention & Churn Analytics
- Metric Ownership: Own the calculation and reporting of core retention metrics, including Customer Churn, Gross Revenue Retention (GRR), and Net Revenue Retention (NRR).
- Cohort Analysis: Build and maintain monthly/quarterly cohort models to track how different customer segments (by size, industry, or product) perform over time.
- Churn Root-Cause Analysis: Partner with the CS & Product Growth team to categorize churn drivers and quantify the financial impact of specific product gaps or service issues.
Revenue Growth & Expansion
- Expansion Modeling: Analyze upsell and cross-sell trends to help CS & Product Growth leadership identify "white space" opportunities within the existing customer base.
- Unit Economics: Calculate and track Customer Lifetime Value (LTV) and the LTV:CAC ratio to ensure sustainable growth.
- Downsell/Contraction Monitoring: Identify early warning signs of "at-risk" customers by analyzing usage data and billing trends.
Strategic Planning & Forecasting
- Rolling Forecasts: Develop and maintain the renewals forecast, incorporating probability-weighted pipelines and historical churn rates.
- Board Reporting: Prepare materials for Board of Directors meetings and quarterly business reviews (QBRs) regarding revenue health.
- Incentive Alignment: Analyze the impact of CS compensation plans on retention outcomes to ensure financial goals align with team behavior.
Cross-Functional Partnership
- Act as the primary Finance liaison for the Chief Customer Officer and VPs of Customer Success and Product Growth.
- Collaborate cross-functionally to support monthly and quarterly readouts of revenue retention performance.
Who You Are:
- A highly collaborative and detail-oriented professional with 5-7 years of experience in a Finance, Accounting, or similar analytical role.
- Adept with revenue planning systems and possess strong foundational knowledge of profit and loss statements.
- Experience building and managing high-volume financial models, with a focus on detailed cohort analysis that focuses on revenue retention.
- Proficient with Microsoft Excel and skilled in data analysis and financial modeling.
- Familiar with Salesforce or similar CRM systems.
- Excited about leveraging technology to drive efficiency and accuracy. You have the ability to use AI to build predictive models for revenue forecasting and are keen to explore and utilize new tools to enhance your work.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- 5-7 years of experience in Finance, Accounting, or a similar analytical role
- Strong foundational knowledge of profit and loss statements
- Experience building and managing high-volume financial models
- Proficient with Microsoft Excel and skilled in data analysis and financial modeling
- Familiar with Salesforce or similar CRM systems
Constant Contact Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Constant Contact and has not been reviewed or approved by Constant Contact.
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Healthcare Strength — Benefits include tiered medical, dental, and vision coverage with the company covering a large share of costs, plus mental health support. Free basic life insurance, supplemental options, and wellness reimbursements further enhance overall healthcare value.
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Parental & Family Support — Policies provide paid parental leave, family medical leave, and inclusive fertility benefits such as IVF and surrogacy alongside adoption assistance. Childcare support like a free Care.com membership further strengthens family-focused offerings.
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Leave & Time Off Breadth — Flexible PTO for salaried employees and accrued PTO for hourly staff are complemented by sick and safe time, bereavement, and paid volunteer hours. Flexible time off is positioned to support work-life balance.
Constant Contact Insights
What We Do
At Constant Contact we empower business owners and nonprofit leaders to follow their passions, grow, and succeed. We deliver success for our customers and our people. Relationships and connection are at the core of everything we do. We connect our customers to the tools they need to grow and succeed. We build strong relationships with our customers so they have a marketing partner they can rely on. And we form connections with each other so that everyone feels included, supported, and heard. We close the gap between what is and what can be through innovation, and we do it all with a deep sense of integrity. When you’re at Constant Contact, you’re connected to people and resources that help you take the next step.
Why Work With Us
This is more than a workplace—it’s a community built on impact, innovation, and connection. We help small businesses thrive, and that purpose drives our team. With exceptional benefits, growth opportunities, and a supportive culture, our people are united by a passion for work that truly matters.
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