Jobs at Constant Contact

Leads global Tier 2 and Tier 3 technical customer support across multi-channel, onshore, nearshore, and offshore environments. Partners with Engineering and Product to manage escalations, improve product quality, and reduce resolution times. Oversees performance metrics, staffing forecasts, SLAs, vendor relationships, talent development, and executive-level customer issues while driving customer retention and operational efficiency.

Build and optimize in-product customer experiences using Pendo, JavaScript, HTML, and CSS. Manage onboarding, feature adoption, retention messaging, guide governance, segmentation, analytics, A/B testing, documentation, and integrations with customer success platforms and CRMs. Partner with Product, UX, Support, Marketing, Sales, data, and technical teams to translate business goals into effective digital customer journeys.

Own product strategy, roadmaps, and launches for partner-driven experiences across industry verticals. Build a repeatable model for validating and scaling vertical partnerships, including integrations, embedded experiences, marketplaces, and co-built offers. Lead discovery, pilots, prioritization, metrics, and cross-functional execution with engineering, design, sales, marketing, legal, finance, and external partners. Drive growth through acquisition, revenue, retention, and expansion while influencing teams company-wide.

Own the technical infrastructure supporting paid media measurement and performance marketing. Responsibilities include administering Google Tag Manager, implementing server-side APIs and offline conversion workflows, auditing tracking, managing QA and anomaly resolution, syncing first-party audiences, enforcing UTM governance, and bridging marketing with engineering. The role requires deep expertise in ad platforms, tracking technologies, web code, analytics, CRM data, and privacy-related measurement changes while remaining highly hands-on.

Conduct high-volume outbound calls to current, former, and warm customers to identify upsell, add-on, and winback opportunities. Understand customer needs, explain digital marketing products, handle objections, maintain Salesforce records, and meet sales quotas, conversion, productivity, and quality targets. The role also requires delivering a positive customer experience, applying coaching feedback, and working three days per week from the Waltham, Massachusetts office.

One-year rotational software engineering program for emerging engineers. Participants rotate across frontend, backend, DevOps, and other teams; write production code; build scalable web applications; complete technical and soft-skills training; and deliver a customer-facing capstone feature. The program provides mentorship and broad experience with Java, ReactJS, AWS, Kubernetes, Ruby, and CI/CD. A bachelor's degree in computer science or a related discipline by May/June 2027, or equivalent relevant experience, is required.

Serves as the strategic HR advisor to Sales and Marketing leaders in a high-growth SaaS environment. Responsibilities include talent reviews, performance management, organizational design, workforce planning, leadership coaching, change management, complex employee relations, compensation and sales incentive advising, workforce analytics, and cross-functional people-program implementation.

Convert inbound leads and free-trial users into paying customers through high-volume outbound calls. Conduct discovery calls, assess prospects’ marketing needs, advise small businesses, and close new customer sales. The role requires strong communication, commercial drive, KPI focus, and enthusiasm for helping businesses grow with digital marketing solutions.

Partners with Sales and Revenue teams on deal structuring, pricing, commercial terms, quote and contract review, and Deal Desk KPI reporting. Builds financial models to assess profitability, CLV, CAC, discounts, and margins; analyzes pricing trends; supports revenue forecasting and international revenue initiatives; and delivers ad hoc financial analysis.

Leads the Australian software development team as a player-coach, balancing people management with technical delivery. Responsibilities include mentoring engineers, applying Domain-Driven Design, overseeing architecture, cloud, networking, databases, virtualization, development infrastructure, QA environments, security systems, compliance, disaster recovery testing, and complex troubleshooting. The role partners with global and cross-functional teams to deliver stable, scalable SaaS products while managing technical debt and supporting strategic business outcomes.

Prospect into target accounts, respond to inbound leads, qualify opportunities, conduct high-volume outreach, overcome objections, and schedule meetings for Account Executives. Maintain accurate CRM records, use sales engagement platforms, meet lead and activity SLAs, collaborate with marketing and customer success, and identify improvements through performance reviews.

Leads design strategy and execution for complex, high-impact product initiatives and an entire product pillar. Owns ambiguous end-to-end design problems, influences Product, Engineering, Data Science, and executives, and advances the company design system. Partners with research and data teams to create measurable, accessible solutions. May manage and mentor senior designers, requiring hiring, coaching, and project oversight responsibilities.

Retain customers considering cancellation or downgrade through consultative conversations, objection handling, personalized recommendations, and targeted save offers. Resolve underlying issues with cross-functional teams, document cancellation reasons, monitor retention metrics, and support process improvements. The role requires strong communication, negotiation, analytical judgment, product knowledge, and experience meeting retention or quota-based goals.

Manage the full sales cycle for Constant Contact’s Indirect Partner Program, from prospecting and discovery through demonstrations, negotiation, and close. Build and manage inbound and self-sourced pipelines, develop account strategies, maintain accurate forecasts, and cultivate customer and partner relationships. The role requires consultative selling, quota achievement, CRM discipline, and collaboration with Marketing, Sales, and Customer Success to drive acquisition, adoption, and long-term growth.

Convert warm leads into paying customers through high-volume outbound calls and one-call closes. Conduct needs analyses, provide consultative recommendations, hit daily sales targets, and support small businesses with digital marketing solutions. Role includes training, ongoing coaching, and a hybrid schedule with in-person onboarding.