Jobs at Constant Contact

Convert inbound leads and free-trial users into paying customers through high-volume outbound calls. Conduct discovery calls, assess prospects’ marketing needs, advise small businesses, and close new customer sales. The role requires strong communication, commercial drive, KPI focus, and enthusiasm for helping businesses grow with digital marketing solutions.

Partners with Sales and Revenue teams on deal structuring, pricing, commercial terms, quote and contract review, and Deal Desk KPI reporting. Builds financial models to assess profitability, CLV, CAC, discounts, and margins; analyzes pricing trends; supports revenue forecasting and international revenue initiatives; and delivers ad hoc financial analysis.

Leads the Australian software development team as a player-coach, balancing people management with technical delivery. Responsibilities include mentoring engineers, applying Domain-Driven Design, overseeing architecture, cloud, networking, databases, virtualization, development infrastructure, QA environments, security systems, compliance, disaster recovery testing, and complex troubleshooting. The role partners with global and cross-functional teams to deliver stable, scalable SaaS products while managing technical debt and supporting strategic business outcomes.

Lead retention and customer-value initiatives as the strategic owner of a critical product area. Define measurable outcomes using retention, engagement, NPS, and revenue metrics; prioritize experiments; and integrate AI and LLM capabilities into the product experience and development process. Partner with engineering, design, marketing, and customer success to deliver customer-focused solutions, communicate strategy to executives, and mentor product managers and cross-functional partners.

Prospect into target accounts, respond to inbound leads, qualify opportunities, conduct high-volume outreach, overcome objections, and schedule meetings for Account Executives. Maintain accurate CRM records, use sales engagement platforms, meet lead and activity SLAs, collaborate with marketing and customer success, and identify improvements through performance reviews.

Leads design strategy and execution for complex, high-impact product initiatives and an entire product pillar. Owns ambiguous end-to-end design problems, influences Product, Engineering, Data Science, and executives, and advances the company design system. Partners with research and data teams to create measurable, accessible solutions. May manage and mentor senior designers, requiring hiring, coaching, and project oversight responsibilities.

Retain customers considering cancellation or downgrade through consultative conversations, objection handling, personalized recommendations, and targeted save offers. Resolve underlying issues with cross-functional teams, document cancellation reasons, monitor retention metrics, and support process improvements. The role requires strong communication, negotiation, analytical judgment, product knowledge, and experience meeting retention or quota-based goals.

Manage the full sales cycle for Constant Contact’s Indirect Partner Program, from prospecting and discovery through demonstrations, negotiation, and close. Build and manage inbound and self-sourced pipelines, develop account strategies, maintain accurate forecasts, and cultivate customer and partner relationships. The role requires consultative selling, quota achievement, CRM discipline, and collaboration with Marketing, Sales, and Customer Success to drive acquisition, adoption, and long-term growth.

Own cross-functional Revenue Operations initiatives supporting Partner Success and broader go-to-market teams. Design scalable lifecycle, onboarding, sales, forecasting, and data governance solutions; build executive dashboards; improve revenue systems, processes, and data integrity; implement AI-driven automation; and advise stakeholders using operational insights. The role requires Salesforce expertise, advanced analytics, project leadership, strong communication, and experience translating ambiguous business needs into scalable solutions.

Lead the strategic roadmap and full product lifecycle for Constant Contact’s AI Assistant. Drive adoption, engagement, customer value, competitive differentiation, and ROI by partnering with engineering, design, marketing, sales, and customer success. Define success metrics, guide AI product strategy, mentor product managers, and represent the vision across the company. The role requires deep understanding of AI/ML products, LLM capabilities, SMB workflows, data-driven decision-making, and strong executive communication.

Convert warm leads into paying customers through high-volume outbound calls and one-call closes. Conduct needs analyses, provide consultative recommendations, hit daily sales targets, and support small businesses with digital marketing solutions. Role includes training, ongoing coaching, and a hybrid schedule with in-person onboarding.