Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
This position will play a key role in supporting and scaling Intercom’s revenue accounting operations. You will work closely with Revenue, Finance Systems, Data, and GTM teams to ensure accurate, efficient, and scalable revenue processes as the business grows.
This role is highly operational and detail-oriented, with a focus on owning complex revenue workflows, improving visibility into in-month activity, and ensuring the accuracy of automated processes. You’ll play a critical role in validating automation outputs, strengthening controls, and reducing risk across key revenue streams—including enterprise contracts and usage-based revenue.
We are seeking a motivated and detail-oriented individual with strong revenue accounting fundamentals who is excited to improve processes, leverage automation and AI tools, and operate in a fast-paced SaaS environment.
What will I be doing?- Own and execute key components of the monthly revenue close process, ensuring accuracy and timeliness.
- Manage complex revenue workflows, including ramped contracts, usage-based revenue, and other non-standard arrangements.
- Track and monitor revenue transactions throughout the month to improve visibility and reduce month-end close spikes.
- Own and prepare reconciliations for revenue-related accounts, ensuring completeness and accuracy.
- Perform detailed variance and flux analysis, identifying key drivers and investigating discrepancies.
- Serve as UAT lead for automation and systems initiatives impacting revenue accounting.
- Validate system outputs and ensure revenue recognition is accurate and compliant with ASC 606.
- Build and maintain controls around automated processes to ensure data integrity and audit readiness.
- Partner closely with Finance Systems and Data teams to enhance revenue systems, data flows, and reporting.
- Support accounting for enterprise contracts and ensure proper treatment of complex deal structures.
- Assist in operationalizing usage-based revenue models, including validation of data inputs and revenue outputs.
- Contribute to process improvements and automation initiatives, including leveraging AI tools to streamline workflows and reduce manual effort.
- Support audit requests and maintain documentation for key revenue processes and controls.
- Bachelor’s degree in Accounting or Finance; CPA (or in progress) preferred.
- 5+ years of accounting experience, with exposure to revenue accounting (SaaS experience preferred).
- Strong understanding of U.S. GAAP and foundational knowledge of ASC 606.
- Experience supporting month-end close processes, including reconciliations and variance analysis.
- Experience with NetSuite (NetSuite ARM experience is a plus).
- Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a plus.
- Experience with SaaS and/or usage-based revenue models preferred.
- Strong attention to detail and ability to manage and track high volumes of transactions.
- Analytical mindset with the ability to investigate issues and ensure data accuracy.
- Interest in automation and experience working with or validating system-driven processes.
- Excitement about leveraging AI tools to improve accounting workflows and efficiency.
- Strong communication and collaboration skills, with the ability to work cross-functionally.
- Organized, proactive, and able to operate effectively in a fast-paced, high-growth environment.
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $147,000-$180,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal. Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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