Jobs at Intercom

Act as a technical pre-sales advisor for LATAM customers: lead technical discovery, run demos and tailored POCs, handle RFPs and security questions, collaborate with Product/Engineering, and drive customer value throughout the sales cycle.

As a Senior Finance Data Scientist, you will develop predictive financial models, analyze customer data, and communicate insights to leadership, driving strategic financial decisions.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.

Serve as a technical pre-sales advisor for LATAM customers: lead technical discovery, deliver demos and value-based presentations, design and run POCs, respond to RFPs/security questions, collaborate with Product and Engineering, and drive customer success throughout the sales cycle.

Manage and grow a portfolio of scaled SaaS customers through upsell, renewals, and retention. Build strategic territory plans, forecast pipeline, collaborate cross-functionally, and report metrics to drive product adoption and revenue growth.

The Senior Sales Strategy & Operations Manager will oversee GTM readiness for AI product launches, drive strategic alignment across teams, manage complex workflows, analyze sales data, and enhance processes using AI to boost efficiency and effectiveness in sales operations.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

The Senior Mid-Market Account Executive will lead sales growth by managing the full sales cycle, forecasting revenue, and engaging in team development while maintaining product knowledge and tailoring demonstrations to client needs.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

Lead creative copy development for campaigns, craft concise copy for various formats, mentor writers, and collaborate on messaging strategy.

Lead regional startup GTM by building partnerships with VCs, accelerators and tech networks. Design programs, run events, generate qualified pipeline, represent the company at community forums, travel regionally, and work cross-functionally to influence product, marketing, and customer experience.

Lead and develop a team of Technical Support Specialists, focusing on improving customer service metrics and fostering a supportive team culture. Collaborate cross-functionally to enhance customer experiences and processes.

As a Senior Product Manager, you will lead major product areas, understand and frame customer problems, manage roadmaps, collaborate with teams, and leverage AI to enhance product development, ensuring high-quality releases.

As a Senior Product Manager at Fin, you'll manage the product roadmap, conduct user research, collaborate on solutions, and ensure product quality while motivating your team to deliver exceptional value to customers.

The Account Executive will manage the full sales cycle for SMB customers, focusing on new business growth through prospecting and customer engagement, while building a pipeline of opportunities and maintaining accurate forecasting.

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

As a Senior Machine Learning Scientist, you'll identify ML opportunities, work with teams to research algorithms, conduct data analysis, and prototype solutions for customer value, while applying advanced ML techniques and collaborating with engineers for production deployment.

As a Staff Product Engineer, you will contribute to technical architecture, lead development efforts, mentor engineers, and ensure product quality while collaborating with cross-functional teams.

Responsible for the end-to-end deal strategy, including pricing and structuring of complex enterprise opportunities, and collaboration with senior leadership across functions to drive revenue.

Leading and mentoring within the R&D organization, driving strategic engineering projects, contributing to software development, and raising technical standards and performance.