Jobs at Intercom

Drive new business growth by selling Fin’s AI customer service agents to small businesses. Manage the full consultative sales cycle from prospecting through closing complex six-figure deals, exceed quota, conduct outbound prospecting, plan territories, forecast performance, and collaborate with sales, solutions, product, marketing, and R&D teams. Serve as a customer advocate while evangelizing AI transformation and applying sales methodologies such as MEDDPICC.

Own and grow a mid-market customer portfolio by driving retention, renewals, revenue expansion, upsell, and cross-sell. Engage executives to position AI-powered solutions, develop territory strategies, analyze performance metrics, and connect customer needs to product and go-to-market teams. The role also mentors peers and requires strong commercial judgment, SaaS sales experience, procurement expertise, and consistent quota overachievement.

Drive new business growth across the mid-market segment by managing the full SaaS sales cycle from prospecting through close. Responsibilities include consultative selling, tailored product demonstrations, forecasting, quota attainment, customer advocacy, mentoring, cross-functional collaboration, and developing scalable sales best practices. Fluency in French and extensive Account Executive and SaaS sales experience are required.

Drive new business growth for Fin across the mid-market segment by managing the full SaaS sales cycle from prospecting through close. Responsibilities include consultative selling, product demonstrations, forecasting, customer advocacy, cross-functional collaboration, mentoring, and developing sales best practices. The role requires fluent German, strong quota attainment, and the ability to close competitive net-new business in a fast-moving organization.

Drive full-cycle recruiting for GTM and G&A roles, partnering with leaders and hiring managers on talent strategy. Build diverse pipelines, source and convert passive candidates, use data to improve searches, advise stakeholders, and deliver an excellent candidate experience. The role requires expertise in GTM and sales recruiting within a high-growth technology environment, strong talent-market knowledge, and the ability to improve recruiting processes.

Conduct full-cycle recruiting for GTM and G&A roles in a high-growth technology environment. Partner with leaders and hiring managers, develop diverse talent pipelines, source and convert passive candidates, advise stakeholders on recruiting strategy, use data to diagnose hiring challenges, improve recruiting processes, and deliver an excellent candidate experience.

Lead strategic engineering initiatives across backend and frontend systems. Design architecture, deliver scalable and reliable software, assess project risks, and collaborate with product, design, research, and data teams. The role combines hands-on development with technical leadership, mentoring, hiring, and engineering strategy. Principal Engineers also improve technical standards, operational excellence, performance, and reliability across the organization.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

Own the full mid-market sales cycle: prospect, demo, negotiate, and close new business for Fin's AI Customer Agent. Provide accurate forecasts, tailor demos, mentor teammates, and represent customer needs to Product and Marketing to drive adoption and growth.

Manage and expand a portfolio of mid-market customers by driving retention, renewals, upsell, cross-sell, and revenue growth. Engage executives to position AI-powered solutions, develop territory strategies, navigate procurement, and communicate performance metrics. Partner with Marketing, Product, and Customer Success to support customer needs and go-to-market alignment. Mentor peers and contribute to team excellence in a fast-paced SaaS environment.

Own and grow a mid-market customer portfolio through retention, renewals, upselling, cross-selling, and expansion. Engage executives to position AI-powered SaaS solutions, develop territory strategies, navigate procurement, analyze performance metrics, and drive revenue growth. Partner with Marketing, Product, and Customer Success while mentoring peers and translating customer needs into business and product outcomes.

Leads the development of an AI-powered revenue enablement function for a high-velocity technology company. Builds scalable operating models, embeds AI across sales workflows, onboarding, coaching, launches, and customer interactions, and connects product strategy with field readiness. Partners with RevOps, Product, Engineering, Sales, Partnerships, and Customer Success to drive adoption and productivity. Advises executives on revenue execution strategy, organizational design, and complex change management.

Embed with strategic customers to design, build, and implement data-driven AI solutions that improve customer support automation and Fin adoption. Analyze workflows and business challenges, establish measurement best practices, prototype and scale AI tools, and collaborate with Sales, Success, Product, and Engineering. Feed deployment insights back into product strategy while translating complex technical analysis into measurable business outcomes.

Own the web growth design roadmap and improve the journey from first visit through lead capture, demos, signups, and trials. Design and iterate on landing pages, pricing, forms, and conversion flows using user research, funnel data, experimentation, prototyping, design systems, and AI tools. Collaborate with Growth, Marketing, Product, Data, Research, and Engineering to deliver accessible, polished, measurable experiences.

Provide technical customer support by owning complex issues from initial contact through resolution, troubleshooting APIs, webhooks, code, and customer technologies. Escalate difficult cases, collaborate with product teams on bugs and improvements, communicate proactively with customers, use AI tools to improve efficiency, and contribute to team coaching, processes, and product feedback.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, enabling AI-first customer service deployments, monitoring portfolio KPIs, managing escalations and project risks, and driving partner operational efficiency. Collaborates with Sales, Customer Success, Support, and R&D to ensure customer outcomes, resolve issues, provide product feedback, and conduct quarterly business reviews with service partners.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, translating customer requirements into deployment plans, driving AI adoption and portfolio KPIs, managing escalations and project risks, improving partner operations, and coordinating with Sales, Customer Success, Support, and R&D. Leads partner business reviews and ensures delivery quality, customer outcomes, and continuous partner enablement.

Owns product marketing for Fin’s priority industries and Enterprise segment. Develops vertical and segment messaging, trust narratives, sales materials, web content, demos, sales plays, and campaign messaging. Partners with sales, demand generation, integrated marketing, and R&D to translate customer insights into campaigns and product requirements. Measures messaging effectiveness through field feedback, conversion signals, and rep confidence. Requires strategic thinking, technical AI fluency, strong writing, editorial judgment, and cross-functional execution in a B2B SaaS environment.

Lead the Solutions Marketing team in positioning Fin’s AI customer support product for target audiences and enterprise buyers. Manage solution marketers, develop audience-specific messaging and content, support ABM campaigns and sales cycles, build customer intelligence and competitive enablement programs, and partner with Product Marketing, Enablement, executives, and revenue teams to increase deal effectiveness and ARR growth.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.