Jobs at Intercom

Own the full enterprise sales cycle for Fin, Salesforce’s AI customer-support agent, from prospecting through close. Drive AI transformation among enterprise customers, create tailored product demonstrations, build and forecast pipeline, consistently achieve quotas, advocate for customer needs, and collaborate with Product and Marketing. The role also includes mentoring peers and leading initiatives to improve sales-team performance. Business fluency in German and significant enterprise SaaS sales experience are required.

Leads a North American team of Account Executives selling Fin’s AI customer service platform. Owns sales strategy, pipeline, forecasting, new-logo and expansion targets, major deal support, executive relationships, hiring, coaching, team development, and cross-functional collaboration with Salesforce sales and partner functions. Uses analytics to improve performance and builds scalable go-to-market motions in a rapidly evolving AI market.

Lead a North America team of Account Executives selling Fin’s AI customer service platform. Own sales strategy, new-logo and expansion targets, pipeline, forecasting, complex deal execution, hiring, coaching, and team development. Partner with Salesforce sales, SDR, Enablement, Marketing, Solutions Engineering, and Forward Deployed Engineering teams to build scalable sales motions and achieve growth targets.

Leads technical discovery and pre-sales engagements for Fin’s AI customer support solutions. Designs and presents tailored solutions, conducts technical reviews, manages proof-of-concepts and RFPs, addresses customer security questions, and partners with Product and Engineering to influence product direction. Builds trusted customer relationships, communicates value to technical and executive audiences, improves solutions engineering processes, and supports customer success. Occasional travel is required.

Leads North American Mid-Market and Enterprise Solutions Engineering teams, defining go-to-market strategy, scaling talent, and supporting complex enterprise sales. Acts as a player-coach by guiding strategic deals, developing solution architectures, delivering demos and PoCs, advising executives, building reusable technical assets, and influencing product direction. Partners across Sales, Product, Marketing, Engineering, and Services to drive customer outcomes and revenue growth through AI-powered support solutions.

Lead North American Mid-Market and Enterprise Solutions Engineering teams, define go-to-market strategy, coach and scale technical pre-sales talent, support complex enterprise sales cycles, and develop tailored AI solution architectures, demos, proofs of concept, and business value assessments. Partner with Sales, Product, Marketing, Engineering, and Services to influence product strategy, deliver customer outcomes, and build repeatable vertical-specific solution frameworks.

Drive enterprise sales of Fin, Salesforce’s AI customer agent, from prospecting through close. Responsibilities include building pipeline, conducting consultative sales, delivering customized AI demonstrations, forecasting revenue, advocating for customers, collaborating cross-functionally, mentoring peers, and leading sales initiatives. The role requires German fluency, enterprise SaaS sales experience, consistent quota achievement, strong communication, and familiarity with AI-powered customer engagement or support automation solutions.

Leads global, omnichannel integrated campaigns for key audience segments, driving awareness, pipeline, revenue, and category leadership. Owns campaign strategy and execution across digital advertising, email, events, content, and sales enablement. Coordinates global and regional stakeholders, develops audience-focused content journeys, monitors attribution and ROI, and translates market insights into campaign improvements. Applies AI and automation to marketing workflows while partnering with product marketing, sales, creative, content, brand, and field marketing teams.

Lead and develop a team of Account Executives serving mid-market customers. The role owns pipeline generation, forecast accuracy, revenue performance, complex B2B sales cycles, recruiting, coaching, sales metrics, CRM discipline, and regional go-to-market execution across European markets. The manager will partner with Marketing, Customer Success, Solutions Engineering, and Partnerships to build a high-performing SaaS sales culture.

Own the full sales cycle for Fin’s AI customer-support agent, targeting enterprise clients. Responsibilities include prospecting, pipeline generation, consultative selling, customized AI demonstrations, forecasting, customer advocacy, quota achievement, peer mentoring, and collaboration with Product and Marketing to improve the offering. The role requires enterprise SaaS sales experience, strong communication skills, AI solution familiarity, and a proven outbound sales track record.

Leads EMEA inbound Sales Development by hiring, onboarding, coaching, and developing SDRs. Builds repeatable processes for qualified pipeline generation, manages activity and conversion metrics, supports forecasting, and collaborates with sales, marketing, and operations. Translates market feedback into GTM insights while fostering a high-performance culture and applying AI to improve sales effectiveness.

Drive new-business growth for Fin’s AI customer agent across a territory. Responsibilities include prospecting, managing complex sales cycles and six-figure deals, consultative selling, territory planning, forecasting, and articulating product value using MEDDPICC. The role partners with sales leaders, sales engineers, product, marketing, and R&D while representing customer needs. Candidates must be fluent in French and have a successful SaaS or DBaaS closing-sales background, outbound prospecting experience, and interest in AI.

Owns a Small Business territory selling AI-powered customer experience solutions to new and existing customers. Responsibilities include prospecting, consultative full-cycle sales, renewals, retention, expansion, territory planning, forecasting, procurement navigation, senior stakeholder engagement, and partnership with sales engineering and customer success teams. The role also requires translating technical AI capabilities into business value and mentoring peers.

Drive new business growth by selling Fin’s AI customer support agents to small businesses. Manage the full sales cycle from prospecting through close, execute consultative and outbound sales, handle complex six-figure deals, forecast and plan territories, articulate product value using MEDDPICC, and collaborate with sales, solutions, product, marketing, and R&D teams. Business fluency in German is required.

Own partner enablement from onboarding through certification and recertification. Build curricula, courses, playbooks, labs, and demo environments; lead virtual and in-person bootcamps; assess partner readiness; track certification and delivery quality; and identify skill gaps using delivery data. Collaborate with Product, R&D, Education, Deployment Services, and Salesforce partner teams to prepare partners for new AI and SaaS product releases.

Own the self-serve existing customer business from conversion through renewal, driving retention, expansion, adoption, and monetization of Fin and new products. Lead product roadmaps, customer research, lifecycle and sales motions, onboarding and billing improvements, cross-functional delivery, and impact measurement. Partner with product, engineering, design, data, marketing, customer success, and sales teams while using AI to accelerate development.

Own the self-serve existing-customer business from conversion through renewal, driving retention, expansion, adoption, and monetization. Lead the product roadmap and cross-functional growth motion across product, engineering, design, data, lifecycle marketing, customer success, and sales. Improve onboarding, AI agent adoption, billing, plan management, and product expansion journeys while using customer research and quantitative analysis to measure impact.

Owns Fin.ai’s partner ecosystem across priority EMEA markets, managing systems integrators, cloud resellers, and consulting partners. Responsibilities include developing joint go-to-market programs, generating partner-sourced pipeline, supporting enterprise deals and implementations, building senior partner relationships, reporting results, evaluating new partnerships, and localizing global programs. The role collaborates closely with sales, marketing, and regional leadership to drive revenue and adoption of AI-powered customer support solutions.

Leads and scales EMEA Solutions Engineering, defining go-to-market strategy, coaching teams, supporting complex enterprise sales cycles, and delivering tailored AI platform solutions. Responsibilities include technical discovery, architecture, demonstrations, proofs of concept, business value assessments, executive customer engagement, reusable solution frameworks, verticalized assets, forecasting, and influencing product strategy. The role is a player-coach position requiring close collaboration with Sales, Product, Marketing, Engineering, Services, and Success.

Leads Mid Market and Enterprise Solutions Engineering teams across North America. Defines go-to-market strategy, scales and coaches high-performing teams, supports complex enterprise sales cycles, and provides technical guidance through architecture, demonstrations, proof-of-concepts, and business value assessments. Partners with Sales, Product, Marketing, Engineering, and Services to develop verticalized solutions, influence product strategy, engage executive customers, and deliver measurable outcomes using AI-driven customer support products.