Jobs at Intercom

Lead technical pre-sales for Fin's AI customer agent: run technical discovery, deliver solution demos and POCs, respond to RFPs/security questions, partner with Product and Engineering, and ensure customer success across the sales cycle.

Generate enterprise pipeline via targeted outbound (cold calls, personalized email, LinkedIn) and partner with Account Executives to prioritize accounts. Deliver tailored prospect experiences, maintain product and market knowledge, and collaborate cross-functionally to improve conversion and processes.

Drive enterprise pipeline for Fin across EMEA by owning a named account list, running account-based outreach to senior stakeholders, collaborating with AEs on account strategy, and maintaining product and market knowledge to convert opportunities.

Own and scale core platform technologies (especially Elasticsearch) across production, including index design, cluster operations, performance tuning, migrations, and datastore optimizations. Collaborate with product and ML teams, write application and systems code, improve observability and automation, lead high-impact projects, and mentor engineers to raise reliability and performance standards.

Own the full mid-market sales cycle: prospect, demo, negotiate, and close new business for Fin's AI Customer Agent. Provide accurate forecasts, tailor demos, mentor teammates, and represent customer needs to Product and Marketing to drive adoption and growth.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

Lead product marketing efforts for AI-driven customer service solutions, involving messaging, positioning, cross-functional collaboration, and customer alignment.

The Strategic Customer Success Manager engages with large customers to guide AI-driven transformation, drive adoption, and deliver measurable outcomes through relationship building and process optimization.

As a Strategic Customer Success Manager, you'll partner with large clients, guiding them through AI integration and transformation to enhance customer service and achieve business goals.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.

Manage and mentor a team of ML scientists, driving collaboration with engineering and product leads to deliver impactful ML products while enhancing team productivity.

As a Staff Forward Deployed Engineer at Intercom, you will work with strategic customers to implement AI solutions, lead engineering functions, and mentor team members while ensuring effective communication across teams.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Lead and coach a high-performing Forward Deployed Engineering team to deliver customer-focused AI solutions, ensuring success in complex deployments and collaborating across teams.

Provide high-level administrative support to senior leadership including complex calendar management, global travel coordination, expense handling, event organization, AI-tool experimentation to streamline workflows, cross-team collaboration with other EAs, and maintaining confidentiality while anticipating and removing operational friction.

Manage high-volume customer portfolios to drive adoption of Fin's AI products. Build scalable playbooks, own onboarding, monitor health metrics, identify risks and expansion, and collaborate cross-functionally to feed customer insights into product and processes.

The Senior Forward Deployed Engineer will enhance customer experiences with AI by consulting on technical solutions, driving product adoption, and collaborating with teams to achieve customer success.

The Senior Data Scientist will collaborate with product teams, develop metrics, design data pipelines, and influence product strategy through data analysis at Intercom.

As a Senior Data Scientist at Intercom, you'll analyze data to drive decisions, support product teams, build data pipelines, and influence product strategy using AI tools.

As a Senior IT Systems Engineer, you will enhance IT infrastructure, focusing on automation, identity management, and cloud solutions to improve customer support systems.