Jobs at Intercom

Lead technical pre-sales for Fin's AI customer agent: run technical discovery, deliver solution demos and POCs, respond to RFPs/security questions, partner with Product and Engineering, and ensure customer success across the sales cycle.

Partner with large enterprise customers to drive AI-agent transformation using Fin: scope projects, map processes, design solutions with engineers, monitor usage and ROI, lead Success Plans and executive reviews, drive adoption, expansion, and measurable automation and CX outcomes.

Act as the first point of contact for prospects and customers to qualify fit, engage via inbox/phone/email/LinkedIn, build pipeline with Account Executives, maintain product knowledge, and collaborate cross-functionally while contributing to team development and mentoring.

Drive enterprise pipeline across EMEA by owning a named account list, running account-based outreach to multi-stakeholder buying groups, engaging VP/C-level buyers, partnering with AEs on account strategy, maintaining product and market knowledge, and mentoring newer BDRs to exceed quota.

The Business Development Representative will drive revenue by generating pipelines, engaging prospects and customers, and collaborating across functions while developing product expertise in AI customer solutions.

As a Senior Mid-Market Account Executive, you'll manage the full sales cycle for Mid-Market customers, driving growth and adoption of Intercom's SaaS products while mentoring teammates and ensuring sales objectives are met.

The Systems Engineer will evolve IT infrastructure, solve automation problems, integrate AI tools, and manage identity & access, compliance, and endpoint management.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

The Mid-Market Relationship Manager drives revenue growth by managing a portfolio of mid-market customers, focusing on retention and expansion, and engaging with executives to implement AI-driven solutions.

Lead product marketing efforts for AI-driven customer service solutions, involving messaging, positioning, cross-functional collaboration, and customer alignment.

The Strategic Customer Success Manager engages with large customers to guide AI-driven transformation, drive adoption, and deliver measurable outcomes through relationship building and process optimization.

Lead and develop a team of Small Business Relationship Managers, driving AI-powered sales, managing revenue, and collaborating cross-functionally to enhance customer relationships and product adoption.

As a Strategic Customer Success Manager, you'll partner with large clients, guiding them through AI integration and transformation to enhance customer service and achieve business goals.

As a Partner Solutions Engineer, you will enable Fin's partners by providing technical support, creating partner assets, and ensuring successful integrations with Fin's AI customer service solutions.

As a Partner Solutions Engineer, you'll enable partners to effectively advocate and integrate Fin's AI solutions, improve customer outcomes, and create partner resources.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

Lead and develop a team of Small Business/Scale Relationship Managers, focusing on AI-driven customer relationships and achieving revenue goals while ensuring high performance and continuous improvement.

The Senior Solutions Architect at Intercom works with customers to integrate and optimize AI-enhanced services, providing technical support, guidance on API integrations, and collaborating with various teams for successful deployments.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.