Intercom
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The Senior GTM Data Analyst will provide data-driven insights to shape go-to-market strategies across Sales and Marketing. Responsibilities include overseeing analytical models and reporting tools, leading quarterly planning, collaborating cross-functionally, driving business change, and synthesizing market intelligence to inform planning and innovation.
The Sales Compensation Analyst II at Intercom will manage sales quota assignments, perform monthly pay audits, handle compensation exceptions, conduct reporting and analysis on sales metrics, and implement process improvements while collaborating with cross-functional teams.
As a Principal Engineer at Intercom, you will lead strategic initiatives, contribute to both back-end and front-end systems, mentor other engineers, and enhance technical architecture while ensuring agility and operational excellence. You will also oversee project progress and promote high technical standards.
As a Staff Product Engineer, you will contribute to technical architecture, participate in software development phases, mentor other engineers, and enhance technical standards within the team. You will build scalable back-end and front-end systems while focusing on agility and continuous deployment. Close collaboration with product managers and designers is also key.
As a Senior Front-End Engineer, you'll design and maintain complex, responsive front-end solutions, collaborate with teams to translate designs into code, and lead front-end architecture decisions. You'll implement high-performance UI components, optimize website performance, mentor other engineers, and stay updated with front-end technologies.
The Senior Data Scientist will work with the Growth team to analyze data, develop success metrics, design data pipelines, influence product strategy, and share insights across the organization to drive growth and enhance customer engagement.
This role involves supporting customers by troubleshooting and resolving issues related to the Intercom product, enhancing customer experience, and collaborating with product teams to improve the service. It requires strong communication skills and a proactive approach to customer support.
As the Engineering Manager of IT Engineering, you will lead and mentor a team focused on developing and maintaining secure, scalable IT infrastructure, drive automation, and ensure corporate security across various systems while fostering innovation and efficiency.
As a Technical Support Engineer at Intercom, you will assist customers in integrating Intercom into their products, troubleshoot issues, and communicate effectively to ensure a great customer experience. Your role involves becoming knowledgeable about the product and working closely with product teams to enhance usability and reliability.
As a Senior Product Designer at Intercom, you'll own designs for Intercom Messenger, collaborating with a product team to innovate customer support solutions. Your role includes addressing design challenges, translating research insights into products, and partnering closely with engineers and product managers to enhance user experience.
The Senior Product Designer will focus on shaping the website strategy to enhance customer service offerings. Responsibilities include setting a vision for website performance, collaborating with product managers and engineers, leading design efforts, and working with various teams on brand and R&D initiatives to elevate design quality and customer experience.
As a Senior Product Engineer at Intercom, you will work on building back-end and front-end systems, collaborate with multidisciplinary teams, contribute to technical architecture, mentor other engineers, and ship features to serve millions of users. Required skills include 5+ years of industry experience, deep knowledge of a high-level programming language, experience with distributed systems, and collaborating directly with product teams and designers.
Manage product roadmap, collaborate with teams, lead product development, conduct user research, analyze data, and deliver impactful products. Responsible for quality assurance and stakeholder management.
Intercom is seeking a Product Engineer to solve real customer problems through technical knowledge and tools, working on back-end and front-end systems in a multidisciplinary product team. Responsibilities include developing technical plans, writing Ruby code, mentoring engineers, and contributing to technical architecture as the company scales.
Join Intercom as a Senior Core Technologies Engineer to shape technical infrastructure, operate core technologies, collaborate with domain experts, and drive continuous improvements in an AI-first customer service platform.
Managing and supporting Product Designers and Senior Product Designers across multiple products, coaching and providing feedback on team's performance, shaping the future vision of products, partnering with group managers and leaders, growing the Design team through recruitment and representation.
Managing and supporting Product Designers and Senior Product Designers across multiple products, coaching and providing feedback, driving strategic design work, collaborating with leaders across the company, and growing the Design team through recruitment and representation.
The Staff Brand Designer at Intercom will design marketing campaigns across various channels, establish and elevate the brand's presence, partner with animators, and manage projects from concept to execution, all while ensuring alignment with the company's brand and business strategy.
The Senior Manager of Workplace Experience will lead the design and management of workplace environments for US and APAC offices. Responsibilities include enhancing employee productivity, managing office operations, planning events, ensuring safety standards, and collaborating with leadership on space planning and office policies.
As a Full Stack Engineer on Team Web at Intercom, you will design, develop, and maintain responsive front-end solutions, collaborating with cross-functional teams to create accessible, high-performance user interfaces. You'll optimize website performance and stay updated on emerging technologies.