Jobs at Intercom

Manage scaled customer success for Fin's AI-powered products: drive adoption, design scalable playbooks, own onboarding, monitor health metrics, identify risks/opportunities, collaborate cross-functionally, and feed customer insights into product and processes.

As a Senior Finance Data Scientist, you will develop predictive financial models, analyze customer data, and communicate insights to leadership, driving strategic financial decisions.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.

Lead creative direction and design quality for Fin's website, manage and coach a design team across EMEA, evolve the design system, drive interaction/motion/typography standards, partner cross-functionally to translate complex product stories into clear web experiences, and hire and retain top design talent.

Generate enterprise pipeline via targeted outreach, cold calling, email and LinkedIn. Partner with AEs on account targeting, deliver tailored prospect experiences, maintain product knowledge, and collaborate cross-functionally to improve pipeline processes.

The Senior Sales Strategy & Operations Manager will oversee GTM readiness for AI product launches, drive strategic alignment across teams, manage complex workflows, analyze sales data, and enhance processes using AI to boost efficiency and effectiveness in sales operations.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

Lead creative copy development for campaigns, craft concise copy for various formats, mentor writers, and collaborate on messaging strategy.

Lead and develop a team of Technical Support Specialists, focusing on improving customer service metrics and fostering a supportive team culture. Collaborate cross-functionally to enhance customer experiences and processes.

As a Staff Product Engineer, you will contribute to technical architecture, lead development efforts, mentor engineers, and ensure product quality while collaborating with cross-functional teams.

Lead and develop a team of Mid-Market Relationship Managers to drive sales, renewals, and customer growth, focusing on AI adoption and team performance.

Lead audience strategy and execution for major brand activations and product moments. Build and run multichannel audience journeys, manage campaign operations across Marketo/Intercom/Luma, create AI-enabled workflows, optimize promotion playbooks, and partner cross-functionally to convert engagement into measurable pipeline and commercial impact.

As a Senior Product Manager at Fin, you'll manage the product roadmap, conduct user research, collaborate on solutions, and ensure product quality while motivating your team to deliver exceptional value to customers.

Leading and mentoring within the R&D organization, driving strategic engineering projects, contributing to software development, and raising technical standards and performance.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

Lead the definition and execution of strategic initiatives, contribute to software development and architecture, mentor engineers, and drive technical standards.

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

As a Staff Product Engineer, you'll lead architectural contributions, develop software, mentor engineers, and collaborate with product teams to enhance customer experience.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.