Jobs at Intercom

Leads the development of an AI-powered revenue enablement function for a high-velocity technology company. Builds scalable operating models, embeds AI across sales workflows, onboarding, coaching, launches, and customer interactions, and connects product strategy with field readiness. Partners with RevOps, Product, Engineering, Sales, Partnerships, and Customer Success to drive adoption and productivity. Advises executives on revenue execution strategy, organizational design, and complex change management.

Embed with strategic customers to design, build, and implement data-driven AI solutions that improve customer support automation and Fin adoption. Analyze workflows and business challenges, establish measurement best practices, prototype and scale AI tools, and collaborate with Sales, Success, Product, and Engineering. Feed deployment insights back into product strategy while translating complex technical analysis into measurable business outcomes.

Lead an engineering team in Berlin, partnering with product and design leaders to set strategy, translate goals into measurable outcomes, and improve productivity, reliability, and quality. Mentor engineers, support career development, foster an inclusive and collaborative culture, and contribute to broader engineering programs and organizational growth.

Own the web growth design roadmap and improve the journey from first visit through lead capture, demos, signups, and trials. Design and iterate on landing pages, pricing, forms, and conversion flows using user research, funnel data, experimentation, prototyping, design systems, and AI tools. Collaborate with Growth, Marketing, Product, Data, Research, and Engineering to deliver accessible, polished, measurable experiences.

Provide technical customer support by owning complex issues from initial contact through resolution, troubleshooting APIs, webhooks, code, and customer technologies. Escalate difficult cases, collaborate with product teams on bugs and improvements, communicate proactively with customers, use AI tools to improve efficiency, and contribute to team coaching, processes, and product feedback.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, enabling AI-first customer service deployments, monitoring portfolio KPIs, managing escalations and project risks, and driving partner operational efficiency. Collaborates with Sales, Customer Success, Support, and R&D to ensure customer outcomes, resolve issues, provide product feedback, and conduct quarterly business reviews with service partners.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, translating customer requirements into deployment plans, driving AI adoption and portfolio KPIs, managing escalations and project risks, improving partner operations, and coordinating with Sales, Customer Success, Support, and R&D. Leads partner business reviews and ensures delivery quality, customer outcomes, and continuous partner enablement.

Owns product marketing for Fin’s priority industries and Enterprise segment. Develops vertical and segment messaging, trust narratives, sales materials, web content, demos, sales plays, and campaign messaging. Partners with sales, demand generation, integrated marketing, and R&D to translate customer insights into campaigns and product requirements. Measures messaging effectiveness through field feedback, conversion signals, and rep confidence. Requires strategic thinking, technical AI fluency, strong writing, editorial judgment, and cross-functional execution in a B2B SaaS environment.

Lead the Solutions Marketing team in positioning Fin’s AI customer support product for target audiences and enterprise buyers. Manage solution marketers, develop audience-specific messaging and content, support ABM campaigns and sales cycles, build customer intelligence and competitive enablement programs, and partner with Product Marketing, Enablement, executives, and revenue teams to increase deal effectiveness and ARR growth.

As a Systems Engineer, you will evolve IT infrastructure, solve automation problems, drive adoption of AI tools, and enhance identity management.

Drive new business growth for Fin by selling AI customer agents to companies across a designated territory. Responsibilities include prospecting, managing complex sales cycles, presenting value using MEDDPICC, forecasting, territory planning, closing six-figure deals, and partnering with sales engineers, leaders, product, marketing, and R&D. The role requires German fluency, SaaS or DBaaS closing experience, quota attainment, outbound prospecting success, technical sales ability, and strong interest in AI.

Leads an EMEA team of SMB Account Executives responsible for new-business revenue. Builds sales strategy, territory plans, playbooks, forecasting processes, and operating cadence while coaching and developing sales professionals. Partners with regional leadership on strategic initiatives, drives revenue and logo growth, and ensures execution across complex enterprise opportunities. Requires strong technology sales, first-line management, forecasting, executive communication, and MEDDPICC or similar methodology experience.

Drive new-business growth for Fin’s AI customer agent across a territory. Responsibilities include prospecting, managing complex sales cycles and six-figure deals, consultative selling, territory planning, forecasting, and articulating product value using MEDDPICC. The role partners with sales leaders, sales engineers, product, marketing, and R&D while representing customer needs. Candidates must be fluent in French and have a successful SaaS or DBaaS closing-sales background, outbound prospecting experience, and interest in AI.

The Senior Mid-Market Account Executive will drive new business growth by managing the full SaaS sales cycle from prospecting through close. Responsibilities include consultative selling, product demonstrations, forecasting, quota attainment, customer advocacy, mentoring, and collaboration with Marketing and Product. The role requires strong communication, competitive closing ability, experience selling similar SaaS products, and business-level French proficiency.

Own the full enterprise sales cycle for Fin, an AI-powered customer support agent. Responsibilities include prospecting, pipeline generation, consultative selling, customized product demonstrations, forecasting, quota attainment, customer advocacy, and collaboration with Product and Marketing. The role also involves mentoring peers and leading initiatives to grow the sales team. Business fluency in German is required, along with extensive enterprise SaaS sales experience.

Drive enterprise adoption and full-cycle sales of Fin, an AI customer-support agent. Responsibilities include prospecting, managing sales opportunities from initiation through close, delivering tailored product demonstrations, forecasting revenue, advocating for customer needs, collaborating cross-functionally, mentoring peers, and leading sales initiatives. The role requires enterprise SaaS sales expertise, strong pipeline generation, quota achievement, strategic communication, and the ability to explain complex AI solutions.

Own and optimize sales operations processes, forecasting, pipeline reporting, quota and territory planning, compensation, performance analytics, and GTM systems. Partner cross-functionally with Sales, Finance, Business Systems, Data Engineering, and Marketing to improve data quality, automation, reporting, and operational workflows. Lead complex programs, develop executive recommendations, support planning activities, and advise sales leadership on productivity, performance, and growth.

As a Business Development Representative, you will generate pipeline for the sales team, engage with prospects, and prioritize strategic accounts while developing sales skills and knowledge.

Generates enterprise sales pipeline for Fin by targeting strategic accounts, conducting personalized cold outreach across phone, email, and LinkedIn, and engaging C-level prospects. Partners with account executives to prioritize opportunities, communicates Fin’s value proposition, maintains product and market expertise, and collaborates with Marketing, Sales Operations, and Product to optimize pipeline generation. The role offers development toward an account executive or closing sales position.

The Account Executive will drive sales in the Small Business segment, managing the full sales cycle from prospecting to closing, and collaborating with teams to enhance customer experiences.