Jobs at Intercom

The Relationship Manager will build customer relationships, understand their needs, drive revenue growth, and guide account strategy for upsells and renewals.

As a Staff Product Engineer, you will contribute to technical architecture, lead development efforts, mentor engineers, and ensure product quality while collaborating with cross-functional teams.

Lead and develop a team of Mid-Market Relationship Managers to drive sales, renewals, and customer growth, focusing on AI adoption and team performance.

Leading and mentoring within the R&D organization, driving strategic engineering projects, contributing to software development, and raising technical standards and performance.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

Lead the definition and execution of strategic initiatives, contribute to software development and architecture, mentor engineers, and drive technical standards.

As a Staff Product Engineer, you'll lead architectural contributions, develop software, mentor engineers, and collaborate with product teams to enhance customer experience.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.

As a Senior Software Engineer, you will develop technical plans, write Ruby code, mentor engineers, and deliver features to support scaling products for customer service solutions.

The Senior Product Engineer at Intercom will develop technical plans, write Ruby code, mentor engineers, and scale the backend infrastructure to enhance customer experiences.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

Lead and develop the EMEA Outbound Business Development Representative team, coach and enable reps to hit revenue goals, shape outbound prospecting strategy, collaborate cross-functionally (Sales, Marketing, Operations), use data to forecast and optimize performance, and build a high-performing, scalable sales development organization.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

Own and optimize sales tooling, routing, and workflows to support scalable GTM operations. Partner with Sales leadership and cross-functional teams to implement tooling (LeanData, Chili Piper, Outreach, etc.), lead projects, improve processes, automate manual work, and maintain documentation, governance, and operational excellence to increase productivity and data quality.

Intercom seeks an exceptional Staff/Principal Product Designer to drive high-quality, AI-focused product design, mentoring peers and collaborating with engineers. Responsibilities include end-to-end design, prototyping, and maintaining high design standards.

As a GTM Data Analyst, you will provide insights for upper funnel initiatives, measure brand marketing effectiveness, analyze engagement, and collaborate cross-functionally for informed marketing strategies.

The Senior Product Designer will lead end-to-end design for high-impact product areas, focusing on interaction design, prototyping, and collaboration with engineers and PMs to enhance product quality and craft.

Lead and develop the sales team in Continental Europe, driving revenue growth, coaching Account Executives, and managing complex B2B sales cycles.

The Senior Product Designer at Intercom will lead end-to-end design for key product areas, focusing on interaction design and visual excellence, collaborating closely with engineers and PMs, and mentoring fellow designers to elevate design culture.