Jobs at Intercom

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

Lead and develop the EMEA Outbound Business Development Representative team, coach and enable reps to hit revenue goals, shape outbound prospecting strategy, collaborate cross-functionally (Sales, Marketing, Operations), use data to forecast and optimize performance, and build a high-performing, scalable sales development organization.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

Own and optimize sales tooling, routing, and workflows to support scalable GTM operations. Partner with Sales leadership and cross-functional teams to implement tooling (LeanData, Chili Piper, Outreach, etc.), lead projects, improve processes, automate manual work, and maintain documentation, governance, and operational excellence to increase productivity and data quality.

Intercom seeks an exceptional Staff/Principal Product Designer to drive high-quality, AI-focused product design, mentoring peers and collaborating with engineers. Responsibilities include end-to-end design, prototyping, and maintaining high design standards.

As a GTM Data Analyst, you will provide insights for upper funnel initiatives, measure brand marketing effectiveness, analyze engagement, and collaborate cross-functionally for informed marketing strategies.

The Senior Product Designer will lead end-to-end design for high-impact product areas, focusing on interaction design, prototyping, and collaboration with engineers and PMs to enhance product quality and craft.

Lead and develop the sales team in Continental Europe, driving revenue growth, coaching Account Executives, and managing complex B2B sales cycles.

The Senior Product Designer at Intercom will lead end-to-end design for key product areas, focusing on interaction design and visual excellence, collaborating closely with engineers and PMs, and mentoring fellow designers to elevate design culture.

The Staff/Principal Product Designer will own design for high-impact product areas, define interaction patterns, prototype, collaborate with engineers and PMs, and contribute to design culture at Intercom.

The Senior Events Producer will lead planning and execution of brand events, ensuring high quality production, managing vendors, and coordinating cross-functional teams.

Lead and develop a team of Relationship Managers focused on selling AI-driven solutions in key European markets, while ensuring customer growth and retention through effective sales strategies and operational rigor.

Own and optimize the sales tooling ecosystem, routing, and operational workflows. Administer and improve sales technologies, build automations and governance, lead cross-functional projects, and partner with RevOps, Business Systems, Enablement, and Customer Success to scale sales productivity and processes.

Manage and grow a large book of scaled business customers through renewals, upsells, and cross-sell opportunities. Develop strategic territory plans, forecast pipeline, track retention and product usage metrics, and collaborate with Marketing, Product, and Customer Success to drive product adoption and customer growth.

Design and maintain reliable data models and core warehouse assets; partner with data infrastructure and analyst teams to build the data platform, automate reporting, reconcile data quality issues, and improve data collection and ELT processes.

Lead creative direction and design quality for Fin's website, manage and coach a design team across EMEA, evolve the design system, drive interaction/motion/typography standards, partner cross-functionally to translate complex product stories into clear web experiences, and hire and retain top design talent.

Lead IT onboarding, education, and adoption programs across Fin. Design and run awareness campaigns, drive rollout adoption, shape IT communications, partner with stakeholders, measure engagement and iterate programs, and keep enablement aligned with evolving AI workplace tools.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

The Business Development Representative will drive revenue by generating pipelines, engaging prospects and customers, and collaborating across functions while developing product expertise in AI customer solutions.

Act as the first point of contact for prospects and customers to qualify fit, engage via inbox/phone/email/LinkedIn, build pipeline with Account Executives, maintain product knowledge, and collaborate cross-functionally while contributing to team development and mentoring.