Search the 68 jobs at Intercom

As a Customer Success Manager, you will build trusted relationships with C-suite level customers, drive product adoption, create success plans, and reduce churn by proactively engaging with customers. You will act as a strategic advisor to help them maximize the value of Intercom’s AI customer service platform throughout their lifecycle.

As a Senior Data Infrastructure Engineer, you will design and build next-generation data infrastructure. Your responsibilities include developing batch and real-time data pipelines, collaborating with teams to support analytics tools, and implementing systems to monitor and ensure data quality. You will also mentor others and aid in the delivery of impactful data solutions.

The SMB Account Executive will drive the growth of Intercom's customer base by managing the entire sales cycle for small business clients, using a consultative approach. Responsibilities include prospecting, closing deals, forecasting revenue, and collaborating with cross-functional teams to enhance customer value.

As an SMB Account Executive at Intercom, you will manage the full sales cycle for Small Business customers, driving product growth and adoption. You will use a consultative approach to sales, forecast revenue, partner with internal teams, and continuously strive to exceed your sales quotas.

As a Senior Product Engineer at Intercom, you will develop technical plans and contribute to the architecture while building and scaling products. You will write Ruby code, collaborate with cross-functional teams including designers and product managers, mentor other engineers, and engage in a fast-paced deployment environment.

As a Product Engineer, you will solve customer problems by applying your technical skills to design and build both back-end and front-end systems. You’ll collaborate with cross-disciplinary teams, mentor engineers, and contribute to the technical architecture to scale products effectively.

As a Senior Sales Engineer at Intercom, you will engage with customers to provide an exceptional pre-sales experience, lead technical discovery, deliver impactful demonstrations, and collaborate with Product and Engineering teams. Your role will encompass designing tailored Proof of Concepts and ensuring customer success by addressing their needs through AI-powered solutions.

As a Tax Manager at Intercom, you'll handle tax accounting and compliance across multiple jurisdictions. You'll work on global indirect tax filings, tax expense forecasts, and tax incentive claims while collaborating with different teams. This role also includes support for special projects and process improvements during the company's growth.

The Design Engineer will develop and implement high-quality, responsive user interfaces using front-end technologies while collaborating with UX designers and developers. They will ensure consistency in design, maintain style guides, improve user interfaces based on feedback, and stay updated with design trends and accessibility standards.

As a Senior Front-End Engineer, you'll design and maintain complex, responsive front-end solutions, collaborate with teams to translate designs into code, and lead front-end architecture decisions. You'll implement high-performance UI components, optimize website performance, mentor other engineers, and stay updated with front-end technologies.

As a Staff Product Engineer, you will contribute to technical architecture, participate in software development phases, mentor other engineers, and enhance technical standards within the team. You will build scalable back-end and front-end systems while focusing on agility and continuous deployment. Close collaboration with product managers and designers is also key.

As a Principal Engineer at Intercom, you will lead strategic initiatives, contribute to both back-end and front-end systems, mentor other engineers, and enhance technical architecture while ensuring agility and operational excellence. You will also oversee project progress and promote high technical standards.

Manage product roadmap, collaborate with teams, lead product development, conduct user research, analyze data, and deliver impactful products. Responsible for quality assurance and stakeholder management.

The Senior GTM Data Analyst will provide data-driven insights to shape go-to-market strategies across Sales and Marketing. Responsibilities include overseeing analytical models and reporting tools, leading quarterly planning, collaborating cross-functionally, driving business change, and synthesizing market intelligence to inform planning and innovation.

The Sales Compensation Analyst II at Intercom will manage sales quota assignments, perform monthly pay audits, handle compensation exceptions, conduct reporting and analysis on sales metrics, and implement process improvements while collaborating with cross-functional teams.

The Staff Brand Designer at Intercom will design marketing campaigns across various channels, establish and elevate the brand's presence, partner with animators, and manage projects from concept to execution, all while ensuring alignment with the company's brand and business strategy.

The Strategic Account Executive will drive the adoption of Intercom's AI agent, Fin, among enterprise clients. Responsibilities include managing the full sales cycle, advocating for customer needs, delivering tailored AI demonstrations, providing accurate sales forecasts, and mentoring team members to enhance overall performance.

As a Strategic Account Executive at Intercom, you will lead AI-powered customer service initiatives, managing the full sales cycle from prospecting to closing. You will advocate for customers, mentor peers, and enhance product strategies while driving revenue and scaling support operations for enterprise clients.

The Senior Manager of Workplace Experience will lead the design and management of workplace environments for US and APAC offices. Responsibilities include enhancing employee productivity, managing office operations, planning events, ensuring safety standards, and collaborating with leadership on space planning and office policies.

The Manager, People Systems will lead the People Systems team, managing technology strategy and operations, improving systems architecture, and ensuring effective execution of strategic roadmaps. This role involves collaborating with leaders to enhance processes and implementing automation, alongside overseeing compliance and user support within the organization.