Jobs at Intercom

As a Senior Mid-Market Account Executive, you'll manage the full sales cycle for Mid-Market customers, driving growth and adoption of Intercom's SaaS products while mentoring teammates and ensuring sales objectives are met.

The Systems Engineer will evolve IT infrastructure, solve automation problems, integrate AI tools, and manage identity & access, compliance, and endpoint management.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

The Mid-Market Relationship Manager drives revenue growth by managing a portfolio of mid-market customers, focusing on retention and expansion, and engaging with executives to implement AI-driven solutions.

The role involves leading product marketing for Intercom's Helpdesk, focusing on positioning, messaging, and go-to-market strategies, while collaborating across teams and creating high-impact narratives.

Lead product marketing efforts for AI-driven customer service solutions, involving messaging, positioning, cross-functional collaboration, and customer alignment.

The Senior Product Marketing Manager will shape messaging for Intercom's Helpdesk, drive customer engagement, and lead marketing strategies in a fast-paced, AI-driven environment.

The Strategic Customer Success Manager engages with large customers to guide AI-driven transformation, drive adoption, and deliver measurable outcomes through relationship building and process optimization.

As a Strategic Customer Success Manager, you'll partner with large clients, guiding them through AI integration and transformation to enhance customer service and achieve business goals.

Lead and develop a team of Small Business Relationship Managers, driving AI-powered sales, managing revenue, and collaborating cross-functionally to enhance customer relationships and product adoption.

As a Partner Solutions Engineer, you will enable Fin's partners by providing technical support, creating partner assets, and ensuring successful integrations with Fin's AI customer service solutions.

As a Partner Solutions Engineer, you'll enable partners to effectively advocate and integrate Fin's AI solutions, improve customer outcomes, and create partner resources.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

Lead and develop a team of Small Business/Scale Relationship Managers, focusing on AI-driven customer relationships and achieving revenue goals while ensuring high performance and continuous improvement.

The Senior Solutions Architect at Intercom works with customers to integrate and optimize AI-enhanced services, providing technical support, guidance on API integrations, and collaborating with various teams for successful deployments.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.

Manage and mentor a team of ML scientists, driving collaboration with engineering and product leads to deliver impactful ML products while enhancing team productivity.

As a Staff Forward Deployed Engineer at Intercom, you will work with strategic customers to implement AI solutions, lead engineering functions, and mentor team members while ensuring effective communication across teams.

As a Senior AI Product Manager, you'll lead AI product strategy and collaboration with AI teams, ensure customer-focused product development, and drive impactful outcomes in customer service AI solutions.