About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
About the Role:
The Senior Researcher drives customer understanding across Payoneer’s ecosystem, from SMB merchants to global enterprises. This role leads multi-workstream, cross-functional research that informs product strategy, go-to-market plans, and company priorities. The researcher translates complex customer needs into actionable insights that shape business outcomes and strengthen Payoneer’s position as a customer-first fintech leader.
What you’ll be spending your time on
- Research Leadership and Strategy: Leads two to three research workstreams within a product or customer domain, extending into adjacent areas such as onboarding, FX, or compliance. Defines and drives the research agenda for a product line or region, aligning insights with company goals and customer metrics. Identifies ambiguous customer problems and brings clarity through structured, evidence-based research.
- Methodological Excellence: Designs and executes research using mixed methods including usability testing, generative discovery, segmentation, conjoint analysis, and surveys. Maintains methodological rigor and ethical standards in research that informs product, marketing, and policy decisions. Synthesizes multi-country, multi-segment data into clear insights that guide strategic direction.
- Cross-Functional Influence: Partners with Product, Design, Marketing, Data, and R&D teams to integrate research into decision-making. Communicates findings through clear, engaging storytelling that influences prioritisation and product direction. Advocates for customer needs across multiple teams, ensuring alignment with Payoneer’s research and design principles.
- Impact and Outcomes: Delivers two to three strategic studies each year that shape product, regional, or go-to-market decisions. Achieves high adoption of insights across teams and drives measurable improvements in customer satisfaction, retention, or activation. Demonstrates direct business impact through new market entries, product launches, or pricing strategy influenced by research.
- Mentorship and Team Growth: Coaches junior researchers, reviews research plans, and strengthens the team’s analytical and storytelling capability. Participates in hiring and evaluation of research talent. Builds an inclusive, collaborative environment focused on accountability and continuous improvement.
What we’re looking for
- 6+ years of experience as a Researcher, ideally in fintech or monetisation domains.
- Strong understanding of how research informs decisions across product, marketing, and R&D in a fintech or B2B context.
- Proven experience in analytical product research work.
- Understanding of customer journeys and PLG techniques — able to contribute to conversion and engagement strategies.
- Critical thinker with strong problem-solving and prioritisation skills.
- Ability to communicate complex insights simply and persuasively to senior stakeholders.
- High business acumen and proven influence on priorities and key performance indicators.
- Ability to manage conflict and maintain trusted relationships across functions.
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Skills Required
- 6+ years of experience as a Researcher
- Experience in fintech or monetisation domains
- Strong understanding of how research informs product, marketing, and R&D decisions in a fintech or B2B context
- Proven experience in analytical product research
- Experience designing and executing mixed-methods research including usability testing, generative discovery, segmentation, conjoint analysis, and surveys
- Understanding of customer journeys and product-led growth (PLG) techniques to improve conversion and engagement
- Ability to communicate complex insights simply and persuasively to senior stakeholders
- High business acumen with proven influence on priorities and key performance indicators
- Ability to manage conflict and maintain trusted cross-functional relationships
- Experience mentoring or coaching junior researchers and participating in hiring and evaluation
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
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