Our Strategy & Research (S&R) Services team is a small and high-performing group of implementation, advisory, and project management professionals. We work as a unified team to help our clients master and leverage Qualtrics software, tackling complex business challenges together. Our collective success is directly tied to our clients' success, and their advocacy for our work is our ultimate measure of impact. We're looking for a proactive and commercially-minded market research consultant to join our team. We're not looking for someone to simply manage projects; we want a strategic partner for our clients and a key decision-maker on their programmes. You'll use your deep quantitative research expertise to design, deliver, and evolve research initiatives, ensuring they drive meaningful business outcomes. You'll need to be an independent contributor who thrives in ambiguity and provides clear guidance to both clients and internal teams.
What You’ll Do
Your primary function is to serve as a trusted advisor to our clients and internal teams. You will:
- Proactively identify and capitalise on new research opportunities, transforming client challenges into strategic solutions that drive tangible business growth and unlock new revenue streams.
- Partner with our client management teams to ensure clients are extracting maximum value from their research programmes. This includes leading data interpretation sessions, creating concise thought pieces, and recommending new research approaches.
- Serve as a key strategic partner in pre-sales discussions, leveraging your expertise to design bespoke research methodologies that win new business and set our clients up for long-term success.
- Play a key advisory role during the full lifecycle of a client engagement, from initial programme design to delivering compelling insights. This includes conducting in-depth data analysis, producing professional reports, and providing insightful recommendations that enable clients to take clear action
- Act as a change agent, guiding clients through the transition from traditional to tech-led research by confidently leading complex conversations and demonstrating the value of our innovative approach.
- Mentor and train junior team members, setting a high bar for excellence and embodying the positive culture of our team.
- Function as a key decision-maker on programme strategy and design, owning the execution and delivery.
Success in this role is not just about delivering a project; it's about building a client relationship that convinces them of the program's value and future potential. You will find success by:
- Demonstrating strategic thinking in all aspects of your work.
- Thriving in an environment of ambiguity, where you are empowered to make decisions and create solutions.
- Consistently delivering flawless results and earning your place as a trusted advisor to clients.
- Embodying a continuous improvement and growth mindset, always seeking new and more effective ways to deliver impact.
- Shape the future of our division by influencing products, processes, and deliverables.
- Evolve into a strategic thought leader and develop unparalleled expertise within Qualtrics.
- Mentor and train junior team members, setting a precedent for leadership and excellence.
- Gain exposure to diverse projects and strategic initiatives that have a tremendous departmental and organizational impact.
- Build your research expertise across different methodologies (e.g., Brand, UX, Campaign Evaluations, Pricing Studies, Concept Tests, etc.).
What We’re Looking For On Your CV
- A bachelor's or advanced degree in a relevant field (e.g., business, social sciences, statistics).
- A minimum of 8 years of experience in a custom research, market research, or business analytics role, with a strong emphasis on client-facing advisory.
- A proven track record of proactive contributions and strategic problem-solving.
- Exceptional presentation skills, with a strong ability to translate complex data into clear, compelling narratives.
- Experience with Qualtrics or similar research platforms is highly preferred, but not a requirement.
- A natural ability to thrive as an independent contributor in a fast-paced, unstructured, and highly collaborative environment.
- The flexibility to evolve in the role as needed to align with company evolution, acknowledging that we are a tech company and must always be agile.
- Excellent written and verbal communication skills.
What You Should Know About This Team
- We are a small, high-performing, and highly profitable team with a focus on strong delivery and commercial acumen.
- Our client satisfaction rate is incredibly high, and identifying ways to continue to delight stakeholders is key to our mission.
- We are agile and lean in across functions when and if needed—every team member is a key contributor to our collective success.
- The day-to-day in this role is dynamic and fast-paced; the ability to prioritize and stay focused is critical to success.
- Qualtrics Experience Program - A bonus each year for an experience of your choosing.
- Worldwide and diverse community that enjoys helping each other.
- We take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team.
- Check out more about our benefits here
Top Skills
What the Team is Saying
What We Do
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.
"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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OnSite Workspace
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
