GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
As a Senior Renewals Manager at GitLab, you'll own renewal planning and execution for public sector customers. You'll develop renewal strategies, forecast outcomes, and coordinate with Sales and Customer Success to address risks and support long-term customer relationships. You'll also improve renewal workflows so customers experience seamless continuity with GitLab's platform.
Some examples of our projects:
- Implementing automated outreach sequences to engage customers throughout their renewal lifecycle
- Enhancing customer experience by integrating adoption data and personalized communications into renewal processes
- Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion.
- Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences.
- Monitor customer health and adoption data to forecast renewal opportunities accurately.
- Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals.
- Drive customer retention and timely renewals, taking ownership of renewal risks and coordinating actions to resolve them.
- Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes.
- Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention.
- Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform renewal strategies.
- Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences.
- Demonstrated discipline in time and project management, with the ability to prioritize outreach and renewal activities effectively.
- Openness to learning and adapting, with a coachable mindset and willingness to implement feedback for continuous improvement.
- Customer-centric approach with high empathy, focused on building long-term relationships and driving customer satisfaction.
- We welcome candidates from diverse backgrounds who can demonstrate the experience and transferable skills needed to own renewal outcomes.
The Renewals team at GitLab manages the end-to-end renewal process for a large portfolio of customers and is dedicated to driving customer retention and growth. Our mission is to support long-term customer success through data-driven insights and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, using tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Skills Required
- Experience owning customer renewal strategies and improving renewal processes
- Experience managing competing priorities
- Experience in a collaborative, customer-facing environment
- Experience coordinating with multiple internal teams to support renewal forecasting and customer retention
- Familiarity with CRM and customer success tools such as Salesforce and Gainsight
- Ability to interpret customer health and adoption data to inform renewal strategies
- Strong communication skills and confidence in business conversations
- Strong time and project management skills
- Ability to prioritize outreach and renewal activities effectively
- Openness to learning, adapting, and implementing feedback
- Customer-centric approach with empathy and focus on long-term relationships and customer satisfaction
GitLab Compensation & Benefits Highlights
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Parental & Family Support — Company materials detail 16 weeks of paid parental leave at 100% pay in the U.S., with additional family and caregiving support outlined by location. Feedback suggests this leave is accessible from day one for eligible events, subject to policy conditions.
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Healthcare Strength — Offerings include multiple U.S. medical plan options (Cigna and Kaiser where applicable), company-paid basic life and AD&D up to twice base salary, and short- and long-term disability, alongside mental-health support through Modern Health. Feedback suggests coverage breadth is strong, though actual plan value depends on premiums and deductibles by location.
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Equity Value & Accessibility — Equity grants and an Employee Stock Purchase Plan are part of total rewards and broadly available according to the handbook. Feedback suggests these features can meaningfully enhance overall compensation.
GitLab Insights
What We Do
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster, more efficiently, while strengthening security and compliance. Since the beginning, we've been firm believers in remote work, open source, DevSecOps, and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.
Why Work With Us
GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.
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