As a Senior Remote Services Engineer (Level 2) here at Honeywell, you will be part of the Global Remote Buildings Operation Team providing 24/7 engineering response and support to Honeywell Connected Sites worldwide under defined Service Level Agreements (SLA). You will be the first point of contact for our contracted customer base, ensuring their issues are resolved expediently and in accordance with SLA agreements by offering remote fixes, escalating to Field Engineering Teams when necessary, and directly interfacing with customers.
You will report directly to our Team Lead and you’ll work out of our Independence, OH location on a shift-based work schedule.
In this role, you will impact customer satisfaction and operational efficiency by delivering expert remote technical assistance, driving energy savings, and continuously improving product quality and service offerings.
ResponsibilitiesKEY RESPONSIBILITIES
- Provide remote technical assistance for global multi-brand contracted customers.
- Coordinate with Team Lead when customer interactions fall outside defined contract requirements.
- Manage global customer requests with varying levels of expertise.
- Perform fault finding on building service plant equipment and systems.
- Liaise with third-party providers on non-BEMS related problems to enhance customer service.
- Represent technical issues from both Field Service and customer sites at appropriate technical forums.
- Drive energy savings through applying BEMS expertise.
- Liaise with Field Service Account Handlers to resolve customer queries.
- Ensure achievement of all team and individual targets and KPIs.
- Execute assigned tasks per procedures and instructions within the contract framework.
- Understand customer requirements for functional setup of customer sites.
- Verify analytical results against internal guidelines.
- Produce, validate, and forward customer reports.
- Update customer systems to meet required functionalities.
- Notify involved parties in case of non-conformities.
- Document workflows for repetitive customer activities.
- Continuously improve product quality and performance.
- Make decisions based on defined authority and responsibilities.
- Work closely with Technical Support and Engineering Teams on product issues.
- Carry out development project work to enhance global services offerings.
- Train and mentor Level 1 operators.
- Collaborate with senior leadership to refine and improve current offerings.
YOU MUST HAVE
- Minimum of 2 years demonstrable experience in Maintenance, Repair, Installation & Operation of Building Energy Management Systems (BEMS).
- Minimum of 2 years of experience working on Building Energy Management Systems.
- Minimum of 2 years of experience working directly with customers in person or over the phone.
- Ability to work a 24/7 shift pattern.
- High school diploma or equivalent.
WE VALUE
- Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades).
- Strong problem-solving and analytical capabilities.
- Commercial awareness and ability to identify value-based opportunities.
- Experience working in remote operations centers / digital services.
- Knowledge of managed services or connected building platforms.
- Bachelor’s degree in HVAC, Electronics, Mechanical, Computer Science, or related discipline.
- Industry experience is preferred.
- Significant customer service experience.
- Demonstrated experience with knowledge management and call center management.
- Experience in a field environment is advantageous.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Posting Date: 09/04/2026
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more
THE BUSINESS UNIT
Honeywell Building Automation provides innovative solutions that help building owners and occupants ensure their facilities are safe, comfortable, and sustainable. Our technologies are installed in millions of buildings worldwide, delivering smart, connected building management systems that optimize energy efficiency and occupant experience.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Skills Required
- Minimum of 2 years of demonstrable experience in maintenance, repair, installation, and operation of Building Energy Management Systems (BEMS).
- Minimum of 2 years of experience working on Building Energy Management Systems.
- Minimum of 2 years of experience working directly with customers in person or over the phone.
- Ability to work a 24/7 shift pattern.
- High school diploma or equivalent.
- Exposure to identifying or supporting service revenue opportunities, including T&M, SPOT, and upgrades.
- Strong problem-solving and analytical capabilities.
- Commercial awareness and ability to identify value-based opportunities.
- Experience working in remote operations centers or digital services.
- Knowledge of managed services or connected building platforms.
- Bachelor's degree in HVAC, Electronics, Mechanical, Computer Science, or a related discipline.
- Industry experience.
- Significant customer service experience.
- Demonstrated experience with knowledge management and call center management.
- Experience in a field environment.
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
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