Relationship Management Coordinator

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Relationship Management Coordinator plays an important role in supporting the business development efforts of the Relationship Managers through sales support and research activities of prospects and clients. Through continual hands on training and support/direction from manager, the Relationship Management Coordinator is expected to proactively study the Investor Services industry and the BBH sales, relationship management, and operational processes, with the intention of assuming the role of a Relationship Manager in time. The Relationship Management Coordinator plays an important role in the research and presentation of BBH practices, data and trends to assist in the completion of Request for Proposal documents.         

RESPONSIBILITIES:

 Sales Support and Relationship Management

• Assist with sales/relationship management efforts
• Assist in the preparation of detailed proposals for Investor Services products
• Prepare responses to requests for information and proposals for review by Relationship Manager
• Attend client meetings and calls with Relationship Managers

Research and Analysis

• Identify, recommend and create new tools for defining prospects
• Under supervision, create pro-forma profitability and revenue projections for new business bids for existing and new clients
• Conduct and present detailed market and specific company research, including detailed profiling of prospects’ businesses to identify current service providers, estimates of current fees, and product details for review by Relationship Manager
• Remain knowledgeable of changing industry initiatives
• Various other ad hoc assignments, including financial modeling with direction from manager

Relationship Support

• Responsible for creating, editing and monitoring all client account documentation within the team
• Supports various ad hoc projects to document legal and operational requirements of clients
• Produces all client and prospect presentations
• Coordinates all client events
• Assists Relationship Managers with the execution of the deliverables on the client's relationship plan as required

Planning and Strategy

• Contribute to strategic planning and special projects by gathering information on market segments and clients as part of the sales and relationship plan

REQUIREMENTS:

• BS/BA required, or equivalent work experience
• 2 to 3 years of Corporate Planning/Strategy experience
• 2 to 3 years global custody or related industry experience is preferred
• Native level Japanese, Business level English (able to handle basic communication in English)
• Familiarity with Financial Institutions (banks primarily and mutual funds) a plus
• Communication skills with demonstrated presentation skills and excellent writing ability (writing sample required)
• Strict attention to detail with proven ability to see open issues through to resolution
• Ability to interact in a professional manner at all levels, both internally and externally to BBH
• Ability to juggle several duties and troubleshoot while maintaining an upbeat personality
• Ability to quickly learn new about new products/materials

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.