Senior Quality Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

The Senior Quality Manager will be based in Suzhou Shengpu site.

Here is a glimpse of what you’ll do:

• Lead the site quality function and establish quality objectives, operating procedures and improvement priorities aligned with business and customer requirements.
• Manage customer quality and process quality for wire harness products, ensuring effective control from incoming material through manufacturing and final shipment.
• Lead and develop the quality team, including quality engineers and production line inspectors, with clear responsibilities, capability development and performance management.
• Own wire harness process quality controls covering wire cutting and stripping, crimping, terminal insertion, assembly, electrical testing, visual inspection and traceability.
• Drive quality planning and execution for new product introduction, including feasibility review, APQP, PFMEA, control plans, inspection standards, MSA, SPC and PPAP submission.
• Monitor and improve key quality indicators such as FPY, DPPM, Cpk, scrap, customer complaints and cost of poor quality, and lead cross-functional corrective actions.
• Lead customer complaint investigation, containment, root cause analysis and 8D closure, ensuring corrective and preventive actions are implemented and sustained.
• Manage customer audits, internal audits, process audits, product audits and quality system compliance, and ensure timely closure of identified findings.
• Ensure compliance with IATF 16949, customer-specific requirements and applicable wire harness workmanship and inspection requirements.
• Partner with Manufacturing Engineering, Production, Program Management, Materials and suppliers to resolve quality issues and continuously improve process capability.
• Assess supplier and material quality risks for wires, terminals, connectors, seals and related components, and support supplier corrective actions when required.

Here is some of what you’ll need (required):

• Bachelor’s degree in Engineering, Quality Management or a related discipline, with at least 10 years of manufacturing quality experience and 3 years of team management experience.
• Solid experience in automotive wire harness manufacturing processes, including crimping, terminal insertion, assembly, electrical testing, APQP, PPAP, PFMEA, control plans, MSA, SPC and 8D.
• Working knowledge of IATF 16949 and customer-specific requirements, with good English communication and customer-facing capability.

Here are a few of our preferred experiences:

• Experience managing customer quality, process quality and line inspection teams in an automotive or electronics manufacturing environment.
• Strong problem-solving, data analysis and cross-functional leadership skills, with a practical and hands-on working style.
• Experience supporting customer audits, new product launches and continuous improvement projects for wire harness products.

Here are a few examples of what you’ll get for the great work you provide:

• Social Insurance
• Life Insurance
• PTO

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).