The Quality Engineer develops, establishes, and maintains quality systems and processes that meet company and customer needs. This position provides focused quality engineering support of manufacturing and business processes to ensure the delivery of product that meet our customers’ expectations. This position will drive successful development, deployment, and maintenance of business processes, tools, and training that contribute to compliance with business best practices. The Quality Engineer will influence change across all business disciplines and will team with Manufacturing, Engineering, Supply chain, and Production.
Job Category: Salary
Department: Quality
Reports To: Director Of Quality Assurance
Hours: 8:00am – 5:00pm, additional hours as needed.
Responsibilities- Warranty Management - Manage return material authorization (RMA) process. Investigate returns, diagnose situation, communicate finding and implement short and long term corrective actions. Identify root cause and corrective action. Drive initiatives to reduce warranty occurrence and improve the customer experience. Maintain and share RMA related metric reports.
- Production Testing – Determine best methods for ensuring process capability and product quality. Implement data collection and analysis tools including first pass yield (FPY), implement or expand statistical process control (SPC) for the production value streams, process, product, and packaging audits.
- Supply Chain Quality Management – Responsible for oversite and where necessary creation of , supplier quality records (FAI, PPAP, Deviations, etc). Initiates and manages supplier corrective action reports (SCAR), develops and monitors quality metrics, communicates with suppliers to ensure product expectations are met.
- External Quality Representative – Review and interpret customer needs regarding product quality, identify internal actions to meet specific requests regarding quality reporting and documentation, develop and monitor internal processes to ensure compliance.
- Quality Management System – Help to maintain and support the QMS program as well as to support any outside QMS, UL or ETL related audits. Create teams to improve and document existing processes. Identify gaps and develop new procedures to provide clear expectations of roles and responsibilities. Prepare QMS related training materials for plant personnel as appropriate.
- Enterprise Resource Planning – Participate in ERP conversion to SAP system as Quality Department representative. Ensure that system tools integrate with QMS and differences are reconciled. Determine which ERP tools will be utilized and develop a plan and schedule for roll out
- Material Review Board (MRB) – Participate and provide updates to RI/RMA coordinator for weekly MRB meetings on materials that have been quarantined for QA review. Understand the customer in all phases of the business enough to help make appropriate decisions in quality systems planning and MRB dispositioning.
- New Product Introduction – Lead all quality aspects of implementation of new product into production including: Participation on Process and Design FMEA teams, creation of Control Plans, tolerance analysis, machine process capability, assist and give guidance to metrologiist and collaborate with manufacturing engineering team on the development and acquisition of gages and test equipment, development of process and test data collection inputs, and FAIs on all tooled parts.
- Audit - Conduct product, process and/or systems audits within the plant and as needed at supplier sites .
- Other duties as assigned.
- Bachelor’s degree in Engineering
- 5-15 years of experience in engineering or a technical role
- 3+ years of experience as Quality Engineer or similar role
- Exceptional mechanical aptitude
- Basic understanding of electrical systems and components
- Experience with new product introduction
- Experience with ISO 9001
- Experience with ERP systems
- Training and basic understanding of Lean Manufacturing and/or Six Sigma is desired
- Experience in conducting Supplier Quality and/or Internal Audits is desired
- Ability to focus on both internal and external customer relationships and effectively manage expectations
- Ability to handle multiple tasks simultaneously and ability to manage project timelines
- Proficient in Microsoft Office: Word, Excel and Outlook
- Strong interpersonal communication skills both verbally and in writing
- Ability to stand, walk and sit for extended periods of time
- Minimal travel may be required (less than 20% of the time)
Working Conditions & Physical Demands:
· Inside office environment
· Regularly required to stand or sit, and move about the facility
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match,
additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
The pay range for this role is USD $122,535.00/yr - $165,690.00/yr. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Skills Required
- Bachelor's degree in Engineering
- 5-15 years of experience in engineering or a technical role
- 3+ years of experience as a Quality Engineer or in a similar role
- Exceptional mechanical aptitude
- Basic understanding of electrical systems and components
- Experience with new product introduction
- Experience with ISO 9001
- Experience with ERP systems
- Training and basic understanding of Lean Manufacturing and/or Six Sigma
- Experience conducting supplier quality and/or internal audits
- Ability to manage internal and external customer relationships and expectations
- Ability to handle multiple tasks simultaneously and manage project timelines
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Strong verbal and written interpersonal communication skills
- Ability to stand, walk, and sit for extended periods
What We Do
Sonny's OneWash - Complete Car Wash Solution This is a new era in commercial car washing, where the customer experience feeds your bottom line. To deliver top value, you need new parts, new equipment, better chemistry, superior technology, and more training – and Sonny’s is leading the way. With Sonny’s OneWash™, we offer the industry’s only complete suite of car wash business solutions. It’s everything you need to succeed. All from one partner. Sonny's is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. Sonny's eight lines of business – consulting, college, equipment, vacuums, controls, marketing, chemistry, and parts combine to create OneWash, the industry's first and only complete car wash management suite designed to promote the growth of car wash businesses everywhere. With full tunnel systems in each of the 50 United States, and equipment in countries all over the world, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe. Sonny's legacy began in 1949 when founder, Sonny Fazio, built his first full-serve car wash. Upon retiring, he began manufacturing replacement parts and eventually equipment for his son's chain of 12 washes spanning three states. Engineered by a car wash operator for his family, Sonny manufactured equipment to do one thing — help his sons make more money washing cars. Soon, word got out and Sonny was flooded with orders for his reliable equipment that washed better, cost less, and produced a clean, dry, shiny car faster with less hassle and expense. That was the beginning of Sonny's The Car Wash Factory. Today, Sonny's is the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA! We also have a full line of OEM parts for Hanna, Peco, PDQ, Belanger, Macneil, Ryko, and other car wash equipment manufacturers.
