We're looking for a highly skilled and self-motivated Senior Quality Assurance (QA) Analyst to join our Business Technology Team. You'll be working alongside Business System Analysts, Developers, and Admins to deliver a quality product to our business users. You'll bring extensive experience in manual testing, with expertise in Salesforce, NetSuite/ERP systems, and a strong familiarity with the Lead to Cash process. You will be responsible for ensuring the quality and reliability of business-critical enterprise applications, working independently to plan, execute, and manage the QA process from start to finish. Working either remotely, or out of Hootsuite's Toronto office, you will report to our Senior Manager, Business Technology. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Toronto, Ontario. In this role, you will report to the Director, Business Technology.
WHAT YOU'LL DO:
- Perform detailed manual testing for enterprise systems, particularly Salesforce and NetSuite/ERP platforms, ensuring business processes like Lead to Cash are fully functional and reliable.
- Create and manually execute comprehensive test cases, plans, and scripts to ensure the quality and functionality of Salesforce and Netsuite/ERP Changes.
- Define and execute a comprehensive testing strategy. Develop test cases, plans, and scripts based on system requirements, including regression, functional, integration, and performance testing.
- Identify areas for automation and, if applicable, contribute to the automation of test cases.
- Provide quality reports with recommendations for improvement
- Work closely with business analysts and developers to understand and review system requirements and acceptance criteria to identify testing needs early in the SDLC.
- Research and establish testing methodologies to improve the overall quality assurance process.
- Operate autonomously within the Enterprise Systems team, managing your QA tasks, deadlines, and quality deliverables with minimal supervision.
- Maintain organized documentation/tracking of test cases, results, and defect tracking.
WHAT YOU'LL NEED:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Significant experience in Quality Assurance, with a focus on manual testing.
- Proficiency in Salesforce and NetSuite/ERP systems, with preferred knowledge of the Lead to Cash process.
- Strong ability to analyze requirements and convert them into comprehensive test plans and methodologies.
- Experience using Jira or similar defect tracking and project management tools.
- Experience with QA methodologies, test planning, and execution in an agile or waterfall development environment.
- Solid understanding of QA methodologies and hands-on experience with test planning and execution in both agile and waterfall environments.
- Highly detail-oriented with excellent organizational skills to manage multiple testing cycles simultaneously.
- Strong verbal and written communication, with the ability to collaborate effectively across technical and non-technical teams.
- Ability to shift priorities and adapt to changing project demands.
- Detail-oriented, organized, and able to manage multiple testing cycles simultaneously.
- Ability to work autonomously and take ownership of QA processes.
- Familiarity with API testing and tools like Postman.
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
#LI-Remote #LI-IA
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
Gallery
 (1).png)
