The Senior QA Engineer is responsible for managing quality matters within the QA function, leading customer incident resolution, and driving continuous quality improvement across the relevant operations area. The role partners closely with Operations and cross-functional teams to identify quality risks, implement corrective and preventive actions, and strengthen overall product and process quality.
Key Responsibilities
- Manage quality matters and provide technical support within the QA function.
- Lead customer incident and complaint investigation, including containment, root cause analysis, and 8D/CAPA.
- Collaborate with Operations and cross-functional teams to resolve quality issues and prevent recurrence.
- Drive quality improvement initiatives within the assigned operation area to improve yield, reduce defects, and strengthen process quality.
- Monitor quality performance, trends, and key metrics; identify risks and improvement opportunities.
- Support process and product quality activities, including PFMEA, Control Plan, SPC, and process changes.
- Ensure compliance with customer requirements, quality standards, and internal procedures.
- Lead and support internal, customer, and external audits and closure of findings.
- Provide quality guidance and coaching to QA Engineers and relevant stakeholders.
- Report quality performance, customer incidents, and improvement progress to management.
Requirements
- Bachelor’s Degree in Engineering, Quality, Manufacturing, or a related technical discipline.
- Minimum 5–7 years of relevant experience in Quality Assurance/Quality Engineering, preferably in a manufacturing environment.
- Experience in customer complaint and incident management, root cause analysis, and corrective/preventive actions.
- Strong knowledge of quality tools such as 8D, 5 Why, Fishbone Analysis, SPC, FMEA, and related problem-solving methodologies.
- Experience working cross-functionally with Operations, Engineering, and other manufacturing functions.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
Skills Required
- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline
- 5–7 years of relevant experience in Quality Assurance or Quality Engineering, preferably in manufacturing
- Experience with customer complaint and incident management, root cause analysis, and corrective/preventive actions
- Knowledge of 8D, 5 Why, Fishbone Analysis, SPC, FMEA, and related problem-solving methodologies
- Experience working cross-functionally with Operations, Engineering, and manufacturing functions
- Strong analytical, problem-solving, communication, and stakeholder management skills
Ichor Systems, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ichor Systems, Inc. and has not been reviewed or approved by Ichor Systems, Inc..
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Affordable Benefits — A premium‑free medical plan fully covered by the employer is available for eligible U.S. employees, with indications of premium‑free family coverage in some contexts. Coverage breadth includes medical, dental, vision, and tax‑advantaged HSA/FSA options.
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Retirement Support — A 401(k) match of 50% on the first 8% with immediate vesting supports long‑term savings. Life and disability insurance further reinforce financial protection.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a 15% discount enables broad participation in ownership. Plan availability is described as global, subject to standard plan terms.
Ichor Systems, Inc. Insights
What We Do
We are a leader in the design, engineering, and manufacturing of critical fluid delivery subsystems and components for semiconductor capital equipment. Our product offerings include gas and chemical delivery systems and subsystems, collectively known as fluid delivery systems and subsystems, which are key elements of the process tools used in the manufacturing of semiconductor devices. Our gas delivery subsystems deliver, monitor, and control precise quantities of the specialized gases used in semiconductor manufacturing processes such as etch and deposition. Our chemical delivery systems and subsystems precisely blend and dispense the reactive liquid chemistries used in semiconductor manufacturing processes such as chemical-mechanical planarization, electroplating, and cleaning. We also provide precision-machined components, weldments, e‑beam and laser-welded components, precision vacuum and hydrogen brazing and surface treatment technologies, and other proprietary products. This vertically integrated portion of our business is primarily focused on metal and plastic parts that are used in gas and chemical systems, respectively. We are strategically located to provide the highest level of customer service and support from our program management, sales, engineering, and executive management teams. Ichor is headquartered in Fremont, California, and we have production facilities in California, Oregon, Texas, Nevada, Minnesota, Singapore, Malaysia, Korea, Mexico, and the UK, staffed by our 2000+ team members.
