We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking a Senior Project Manager to lead complex Business Support Systems (BSS) transformation and delivery programs within a telecommunications environment. The role is responsible for end-to-end management of large-scale BSS initiatives, including billing, CRM, product catalog, order management, charging, customer lifecycle, and digital channels, working across business and technology teams. You will act as the primary owner of delivery, governance, risk management, and stakeholder alignment, ensuring projects are delivered on time, within budget, and to agreed quality standards.
Responsibilities
- Lead end-to-end delivery of complex telecom BSS programs from initiation to go-live and hypercare
- Manage scope, schedule, budget, resources, and risks across multiple workstreams
- Act as the primary interface between business, IT, vendors, and system integrators
- Oversee delivery of billing, CRM, order management, product catalog, and charging solutions
- Establish and run project governance, executive reporting, and steering committees
- Proactively identify and mitigate delivery risks, dependencies, and issues
- Ensure quality through UAT, cutover planning, and production readiness
- Drive vendor performance and contractual milestone delivery
- Support Agile, hybrid, or waterfall delivery models as required
Skills and Experience
- 8–12+ years of project management experience in telecommunications
- 5+ years delivering large-scale BSS programs
- Proven experience managing system integrators and offshore delivery teams
- Track record of successful billing or CRM transformations is highly preferred
- Strong understanding of telecom BSS architectures and integrations
- Experience with leading BSS platforms (e.g. Amdocs, Netcracker, Ericsson, Oracle, Salesforce, Zuora, etc.)
- Familiarity with OSS/BSS integration points and APIs
- Knowledge of data migration, legacy decommissioning, and cutover planning
- Expert in project planning, financial control, RAID management, and reporting
- Strong command of Agile, Waterfall, and hybrid delivery models
- Excellent executive communication and presentation skills
Education
- A degree in a relative field
#LI-KS1
Skills Required
- 8-12+ years of project management experience in telecommunications
- 5+ years delivering large-scale BSS programs
- Proven experience managing system integrators and offshore delivery teams
- Strong understanding of telecom BSS architectures and integrations
- Expert in project planning, financial control, RAID management, and reporting
Netcracker Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Netcracker Technology and has not been reviewed or approved by Netcracker Technology.
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Fair & Transparent Compensation — Pay is often characterized as decent to good, with several descriptions of good salary and compensation. Compensation competitiveness appears stronger in certain roles and locations, particularly for technical and sales-related positions.
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Pay Growth & Progression — Year-over-year pay growth is sometimes portrayed positively, with references to good hikes and compensation increases over time. This suggests at least some pathways where compensation improves with tenure or performance.
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Healthcare Strength — Health and protection coverage is described as comprehensive, including health, life, accident, and disability plans with multiple coverage options. Access to an Employee Assistance Program is also positioned as part of the support offering.
Netcracker Technology Insights
What We Do
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. As a wholly owned subsidiary of NEC Corporation, our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem
