Senior Project Manager

As the Senior Project Manager, you will work closely with internal disciplines, including QA, Development, UX, and Creative to ensure flawless project execution, efficient resource allocation, project financial sanity and deliver client satisfaction. You will foster and grow project management talent and help to develop processes, documentation, standardization and tools. You are interested, invested and passionate about the industry, the clients we serve, and the work produced. You will actively and visibly champion the work and team.

You will:

• Manage end-to-end campaign delivery: concepting, development, execution, trafficking, and evaluation.

• Ensure the entire team understands the project tools and workflows (Smartsheet, Figma).

• Facilitate clear communication between creatives, strategists, production, and account teams.

• Identify blockers early, propose solutions, and keep the project moving forward.

• Maintain a big-picture view of integrated campaigns, ensuring all components align within the ecosystem.

• Support teams across North America and LATAM, navigating fast-paced, high-visibility projects.

• Lead and collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality 

• Lead a variety of small to large projects with budgets likely under $1MM and with teams of 20 or fewer

• Act as main POC for the clients, handling communications with the intent of client satisfaction 

• Complete meeting notes and distribute to all team members, build basic-to-complex schedules, continue scoping and managing small-medium scale projects, begin leading projects that are not repeatable

•  Identify and communicate risk/implications and mitigation strategies

• Build strong relationships with the team across all disciplines 

• Identify and act on organic account growth opportunities in partnership with Client Services 

• Perform analysis and reporting on project health, attending finance meetings to inform account health 

• Champion project management fundamentals across all assigned projects, across timeline, action logs, change logs, risk logs, appropriate kick-off and closure processes •

• Facilitate (when appropriate) in project retrospective and sunsetting process 

• Act as a beacon of best practice within the account and discipline 

• Mentor emerging talent and provide career development aligned with CM expectations

• Actively and visibly champion the work and team 

• Participate in global Project Delivery initiatives and bring forward ideas on how to improve processes and build community within the discipline

You have:

• Experience in digital agencies / creative agencies / marketing environments, ideally on large or global accounts.

• 5+ years of experience managing a variety of digital project types; site builds, e-commerce, marketing campaigns, micro-sites, and maintenance

• Background working on integrated campaigns (digital, CRM, social, retail, mass media).

• Strong communication and collaboration skills for cross-functional teams.

• Advanced English skills, comfortable working with international teams.

• Ability to stay self-driven, proactive, and solution-oriented in a fast-paced environment.

• Critical thinking to understand the full ecosystem of a campaign and how each team contributes.

• Flexibility and adaptability to shifting priorities and project needs.

• Familiarity with Smartsheet and Figma (or ability to learn quickly).

• Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of every discipline. 

• Proven ability to successfully manage multiple stakeholders and work on large-scale digital projects, including but not limited to implementing processes to ensure high-quality deliverables for our client

• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, PowerPoint, and Keynote.

• Deeply understand the main forms of digital and traditional marketing and how they differ 

• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage medium to large sized projects with a media component

• Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence, Teams 

• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, and PowerPoint at a project and portfolio level 

• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, and Halo/Abacus at a project and portfolio leve

• Superb verbal and written communicator (Advanced English)

• Excellent presentation and storytelling skills 

• Excellent organization and time management skills 

• Adaptable and flexible

What We Offer:

• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• And more…
  

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx