About us
For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centres with field operations, personnel, and constituents.
Zetron has more than 400 employees worldwide, including additions to its development, services, sales, support and back-office teams. Zetron is headquartered in Redmond, Washington (USA), with operations throughout the United States, Canada, the United Kingdom, and Australia to serve its growing global customer base in more than 80 countries around the world.
About the role?
The Senior Project Manager is the primary point of accountability for the successful delivery of Zetron systems to our clients, serving as the central stakeholder interface from initiation through project closing of all assigned projects. Reporting to the Director of Solution Delivery, you will organize and lead critical meetings with customers and third-party vendors, while coordinating all project-related activities across internal teams, customer personnel, and external resources. By bridging customer expectations with technical delivery, you will actively prevent scope creep and ensure seamless communication across the entire project lifecycle. As the financial and operational steward of your projects, you are responsible for maintaining cost and schedule forecasts to ensure project milestones are met on time and within budget. You will safeguard project health by proactively documenting and managing risks and issues before they impact delivery timelines, while providing transparent, regular reporting on project status to leadership and clients. Finally, you will facilitate structured project reviews to capture lessons learned, driving continuous operational improvement for all future system deliveries.
What makes a successful Senior Project Manager?
Customer & Stakeholder Coordination
- Organizing and leading meetings and calls with high profile customers and third-party vendors
- Coordinating all project-related activities, including customer, internal and third-party resources
- Serve as the primary point of contact for the customer on project execution, operational performance, and contract delivery matters.
- Coordinate communications and activities among Zetron teams, subcontractors, vendors, state agencies, PSAPs, and other stakeholders.
- Facilitating project reviews to drive continuous improvement
- Develop and maintain productive working relationships that support successful project outcomes and customer satisfaction.
Contract & Vendor Management
- Ensure project activities are executed in accordance with contract requirements, service obligations, and approved change orders.
- Coordinate the review, implementation, and administration of contract modifications and project changes.
- Manage subcontractor and vendor performance to ensure delivery commitments, schedules, and quality standards are met.
- Support procurement, contracting, and commercial activities as required throughout the project lifecycle.
Financial Management & Reporting
- In partnership with Finance and Operational teams, monitor project budgets, forecasts, resource utilization, revenue performance, and financial objectives.
- Prepare and maintain project status reports, dashboards, and performance metrics for customer and internal stakeholders.
- Identify financial risks and opportunities and recommend corrective actions when required.
- Support achievement of project revenue, margin, and operational performance targets.
Risk, Governance & Compliance
- Identify, assess, monitor, and mitigate project risks throughout the contract lifecycle.
- Ensure compliance with contractual requirements, company policies, and applicable regulatory obligations.
- Maintain project governance processes, documentation, and reporting requirements.
- Escalate significant risks, issues, and decisions to the Director of Solution Delivery as appropriate.
ADDITIONAL DUTIES & RESPONSIBILITIES:
- Other duties as assigned by Company.
TRAVEL: 30%
- Travel is required, about 30% of the time, typically within the Americas.
- Ability to travel overnight
- Ability to travel internationally
- Full-time, Permanent. Open to onsite, hybrid or remote working arrangements for qualified candidates.
As a key member of the team, you must be able to:
- Demonstrated experience managing complex technology deployment or managed service projects.
- Experience in public safety communications, NG911, dispatch, radio, or mission-critical communications environments is an asset.
- Strong project coordination, stakeholder management, and organizational leadership skills.
- Ability to lead cross-functional teams and influence outcomes without direct authority.
- Experience managing customer relationships, subcontractors, vendors, and contractual obligations.
- Strong financial, scheduling, risk management, and reporting capabilities.
- Excellent written, verbal, and presentation skills.
EDUCATION & EXPERIENCE REQUIRED: The following list of requirements are considered the minimum levels of education and experience necessary to perform this job successfully. Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities to perform the job is acceptable.
- Bachelor’s degree in business, sciences or equivalent preferred
- 5+ years of Project Management or Program Management experience leading land mobile radio or telecom programs within contract requirements in a technology environment.
- Project Management Professional (PMP) Certification or equivalent, e.g. PgMP, PRINCE2, preferred.
- Or any combination of education and experience that provides same expertise.
Benefits and Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team where sharing ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organization. At Zetron we not only create and stand behind solutions that help save lives, but our employees are also offered a competitive compensation and benefits package.
Our U.S. Benefits include:
- Medical, Dental, Vision Benefits
- 401(k), including a Company match
- Generous Paid Time Off Packages
- Company paid short-term and long-term disability coverage, basic life insurance and wellbeing benefits
- Flexible working hours
- The ability to grow your career by attending various educational programs and/or trainings
- 10 paid holidays
- Incentive Bonus Plans
- Perks and discounts
- And more!
Interested in a career with us?
Simply click on “APPLY” and we’ll be in contact shortly
Zetron, Inc. is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.
In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425.820.6363, ext. 294 or via e-mail at [email protected]
Skills Required
- 5+ years of project management or program management experience leading land mobile radio or telecommunications programs in a technology environment
- Experience managing complex technology deployment or managed service projects
- Experience within contract requirements
- Strong project coordination, stakeholder management, and organizational leadership skills
- Ability to lead cross-functional teams and influence outcomes without direct authority
- Experience managing customer relationships, subcontractors, vendors, and contractual obligations
- Strong financial, scheduling, risk management, and reporting capabilities
- Excellent written, verbal, and presentation skills
- Bachelor's degree in business, sciences, or equivalent
- PMP certification or equivalent, such as PgMP or PRINCE2
- Experience in public safety communications, NG911, dispatch, radio, or mission-critical communications environments
- Ability to travel overnight and internationally
What We Do
Zetron develops and supports mission-critical communications and command-and-control systems for organizations whose operations must remain reliable and interoperable. Its portfolio includes next-generation emergency call-taking, dispatch, computer-aided dispatch (CAD), mapping, fire-station alerting, voice logging and reporting. Public-safety communications centers, transportation providers, utilities, healthcare organizations and other critical operators use its integrated solutions. The company also provides implementation services, training, technical support and professional services.
