As a Senior Project Manager at Massive Rocket, you'll lead the delivery of complex, high-value client engagements across multiple workstreams. You'll be the senior delivery lead for your accounts, responsible for client satisfaction, commercial performance, delivery quality, and team development.
You'll translate client objectives into structured, measurable programmes, establish strong governance, and bring clarity across teams, dependencies, risks, timelines, and budgets. Working with senior client stakeholders and globally distributed delivery teams, you'll ensure programmes are delivered on time, on budget, and to the highest standard.
This role combines senior client leadership, programme delivery, commercial ownership, and people development, making it ideal for an experienced Project Manager ready to take greater ownership of complex client engagements.
What will you do?
- Own delivery across complex, multi-workstream client engagements, managing timelines, dependencies, risks, quality, and overall programme health
- Act as the primary delivery contact for clients, building trusted relationships with senior stakeholders and ensuring alignment to business objectives
- Establish governance frameworks, delivery cadences, RAID management, and reporting to keep programmes predictable and on track
- Own account P&L, including budget forecasting, margin management, revenue recognition, and change requests
- Lead and coordinate globally distributed delivery teams, setting clear expectations and driving accountability across workstreams
- Coach and develop Project Managers and junior team members, helping raise delivery standards across the wider team
- Lead delivery input into RFPs, proposals, and pitches while identifying opportunities to support account growth
- Use AI tools, dashboards, and project data to improve reporting, delivery efficiency, and decision-making
- Continuously improve Massive Rocket's delivery processes, tools, governance, and ways of working
- 5–8 years of Project or Programme Management experience, with clear progression and experience leading complex, high-value client engagements
- Proven ability to manage multiple workstreams, cross-team dependencies, risks, and senior stakeholders within complex delivery environments
- Strong commercial and P&L experience, including budget forecasting, margin management, revenue recognition, and scope/change management
- Excellent client leadership skills, with confidence managing senior stakeholders and navigating complex organisational dynamics
- Experience leading and developing delivery teams, including globally distributed teams across multiple time zones
- Strong governance, risk management, planning, reporting, and quality management skills
- Experience contributing to RFPs, proposals, pitches, and account growth initiatives
- Comfortable using AI tools and data to automate reporting, improve visibility, and drive better delivery decisions
- Experience working in a fast-paced agency, consultancy, Martech, or technology environment
- English proficiency at C1 level
- Experience managing significant client accounts within a digital agency or Martech consultancy
- Deep understanding of CRM, Braze, Snowflake, and data-driven delivery
- Braze certification or strong platform knowledge
- MSP Practitioner, PgMP, or equivalent programme-level certification
Skills Required
- 5–8 years of Project or Programme Management experience
- Experience leading complex, high-value client engagements
- Ability to manage multiple workstreams, cross-team dependencies, risks, and senior stakeholders
- Strong commercial and P&L experience, including budget forecasting, margin management, revenue recognition, and scope/change management
- Excellent client leadership skills and experience managing senior stakeholders
- Experience leading and developing delivery teams, including globally distributed teams
- Strong governance, risk management, planning, reporting, and quality management skills
- Experience contributing to RFPs, proposals, pitches, and account growth initiatives
- Comfort using AI tools and data to automate reporting and improve delivery decisions
- Experience in an agency, consultancy, Martech, or technology environment
- English proficiency at C1 level
- Experience managing significant client accounts within a digital agency or Martech consultancy
- Deep understanding of CRM, Braze, Snowflake, and data-driven delivery
- Braze certification or strong Braze platform knowledge
- MSP Practitioner, PgMP, or equivalent programme-level certification
- Valid work visa
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
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