THE ROLE
As a Project Manager embedded in a large-scale telecommunications engagement, you will lead cross-functional delivery and governance for a fast-paced digital transformation program in the Mexican telco market. Reporting into the Project Management team, you will own end-to-end delivery across multiple workstreams — from digital self-service products to internal tooling and customer-facing experiences — ensuring on-time delivery, quality output, and measurable business impact.
This role requires deep familiarity with how telco organizations operate: their internal structures, digital channels, and the complexity of serving millions of subscribers across prepaid and postpaid models.
LOCATION
APPLY is hybrid/remote-friendly. The preferred candidate should be based in Santiago, Chile — candidates in Santiago are able to work out of our Santiago office as remote/hybrid employees. Mexico City is our second preferred location. All candidates should work in hours that align to CT (Central Timezone) or PT (Pacific Timezone)
RESPONSIBILITIES:
Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement
Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities
Manage complex, competing priorities with structured thinking and a high degree of creativity
Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives
Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans
Drive priorities and task assignments aligned with overall program objectives
Navigate teams through technical and organizational challenges, applying proven PM principles
Act as a primary delivery contact for client stakeholders at all levels, including senior executives
Partner with client account managers to understand business needs and translate them into actionable delivery plans
Proactively surface risks, dependencies, and blockers before they impact delivery
Ensure client expectations are consistently met and exceeded throughout the engagement
Establish and maintain project management processes across all workstreams
Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly
Ensure deliverables meet scope, quality, and timeline expectations before handoff or release
Self-service in remote channels : IVR, WhatsApp and conversational assistants.
Self-service in owned channels : mobile app and authenticated web (My Account).
Sales and awareness products: public website, acquisition and conversion journeys.
Complementary products : device sales/e-commerce, captive portal.
Internal tools for operations teams: back-office, agent-facing and support tooling.
Program Leadership & Governance
Team Management & Execution
Client & Stakeholder Management
Process & Quality Assurance
TELCO INDUSTRY EXPERIENCE (REQUIRED)
You have delivered digital projects within the telecommunications sector. Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following:
REQUIREMENTS:
7–10+ years of experience in project or program management, with at least 3 years in the telco industry
Full professional fluency in Spanish and English (written and verbal) — required
Proven track record delivering digital projects in the telco sector, ideally in Mexico or LATAM
Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet
Demonstrated experience with agile and lean delivery methodologies
Proven track record managing programs involving digital transformation, business process optimization, or organizational change
Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences
Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments
Ability to manage multiple workstreams and resources simultaneously without sacrificing quality
Telecommunications Engineering Degree
Experience in consulting, agency, or professional services
Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe
Nice to Have
Skills Required
- 7-10+ years of experience in project or program management, with at least 3 years in the telco industry
- Telco industry experience delivering digital projects (mass-market prepaid operators or MVNOs preferred)
- Full professional fluency in Spanish and English (written and verbal)
- Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet
- Demonstrated experience with agile and lean delivery methodologies
- Proven track record managing digital transformation, business process optimization, or organizational change programs
- Excellent communication and facilitation skills for technical and executive audiences
- Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments
- Ability to manage multiple workstreams and resources simultaneously
- Familiarity with telco self-service channels (IVR, WhatsApp, conversational assistants), mobile app and authenticated web, sales/awareness products, device e-commerce, and internal ops tooling
- Telecommunications Engineering Degree
- Experience in consulting, agency, or professional services
- Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe
What We Do
Digital to our core, we are purpose built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — we’re ambitious and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including EA, Moderna, League Health, and Realtor.com.
