Job Description:
The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success.
In addition to managing project delivery, the Senior PM supports department improvement by mentoring junior PMs, contributing to best practice documentation, and participating in cross-departmental strategy.
Job Responsibilities:
Project Delivery & Leadership
- Own the full lifecycle of high-value or technically complex projects — from scoping and kickoff through deployment and closeout.
- Lead project teams across departments, managing communication, execution, and stakeholder alignment.
- Serve as the escalation point for client-facing challenges and scope management during delivery.
Client Engagement & Strategy
- Build strong relationships with client stakeholders and internal sponsors to align technical execution with business outcomes.
- Represent the Project department in client-facing meetings, strategy calls, and executive updates as needed.
- Anticipate client needs and proactively identify project opportunities or risks.
Team & Process Development
- Mentor and support less experienced PMs through shadowing, knowledge sharing, and peer reviews.
- Help maintain and improve project documentation standards, templates, and tool usage (e.g., PPM tools, ConnectWise, ITGlue).
- Participate in quarterly process reviews or department-led improvement initiatives.
What Success Looks Like
- Senior PM leads projects that are critical to business success and client satisfaction.
- Project delivered with in scope, budget and timeframe.
- Scope change is managed effectively through out the life cycle of the project
- Escalations are limited or none at all.
- Adherence to company standard project methodology
Job Qualifications:
- Prior experience in a Managed Service Provider (MSP) environment is essential.
- 10+ years of experience in project management roles, with direct oversight of technical or IT infrastructure projects.
- Must have hands-on experience with projects including domain migrations, cybersecurity deployments, wireless and network setups, infrastructure rollouts, new client onboarding, and complex client offboarding initiatives.
- Proven success leading multi-phase or cross-departmental engagements with budget, scope, and timeline responsibility.
- Strong communication, negotiation, and client-facing skills — especially under pressure or in ambiguous situations.
- Fluency with project management tools, Microsoft 365, and documentation tools.
- Ability to coordinate across departments and align project execution with client goals.
- PMP + or equivalent, ITIL, or Agile/Scrum certifications
Preferred Experience
- Familiarity with service delivery KPIs and resource planning in a project-based services company.
Job Requirements:
- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $12.25/hour and vary by experience and location.
Benefits:
- Competitive salary based on experience
- Paid US Holidays & PTO
- Comprehensive health plans
- Life, disability, and accident insurance
- Company-paid certifications and training
- Retirement benefits
- Health & Wellness Program
- Leadership development opportunities
You have the option to speed up your application process by following the 2-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.:
Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT
Step 2: Click on this link to start your pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
Top Skills
What We Do
Intelligent Technical Solutions is your trusted business partner for all IT support and IT consultancy in Chicago, Detroit, Las Vegas, Los Angeles, Phoenix, and San Francisco.
Helping your business meet its goals is our top priority – it is what sustains and drives us. We use the next-generation security technology to help you stay protected and succeed by providing all the advantages of IT service and support while eliminating the high costs of managing IT in-house. Our service programs are designed and implemented based on a thorough inquiry and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology.
Intelligent Technical Solutions: Helping businesses thrive by managing their technologies.
We are growing! Be part of our team of cool, professional people.
Check out our openings today:
https://www.itsasap.com/job-openings
