The Role
Lead end-to-end delivery of strategic customer quantum programs from contract signature to operational success. Ensure on-time, on-budget, on-target execution, high customer satisfaction (NPS), risk and change control, alignment with R&D/engineering, and protection/expansion of revenue through disciplined scope and stakeholder management.
Summary Generated by Built In
Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.
The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit 🐈⬛. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!
We're a diverse team of 200+ brilliant minds from over 30 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together!
In a context of rapidly evolving quantum computing technology transitioning toward scalable industrial deployment, and growing commercial traction, the Senior Project Manager – Customer-Facing Quantum Computing Programs is accountable for the successful delivery of strategic customer programs, ensuring measurable customer value, delivery excellence, and revenue protection.
Reporting to the VP of Business & Revenue, you will work closely with Sales, TAM, Account Management, R&D and Engineering teams to secure On Time / On Budget / On Target execution, high customer satisfaction (NPS-driven), and long-term revenue expansion.
Main Responsibilities
1. Own end-to-end customer program delivery
Own end-to-end customer program delivery by leading the process from contract signature to operational success. Act as the primary customer interface for planning, execution, and escalations, while ensuring that contractual commitments, milestones, and deliverables are met.
2. Drive delivery excellence (On Time / On Budget / On Target)
Drive delivery excellence—ensuring programs are delivered on time, on budget, and on target—by planning, executing, and controlling complex quantum computing initiatives. This includes monitoring schedule adherence, cost control, margin exposure, and key performance indicators (KPIs), while managing risks, change requests, scope evolution, and trade-offs in a structured and controlled manner.
3. Secure customer satisfaction and long-term partnerships
Secure customer satisfaction and foster long-term partnerships by consistently measuring and improving customer satisfaction and Net Promoter Score (NPS) throughout the program lifecycle. Proactively anticipate and mitigate risks that could impact customer perception, while translating complex technical constraints into clear, customer-oriented communication.
4. Interface with R&D & Engineering in a deeptech environment
Interface with R&D and engineering teams in a deeptech environment by translating customer needs into actionable inputs. Ensure alignment between delivery commitments and technical feasibility, while managing expectations between customers and internal teams—even under conditions of technological uncertainty.
5. Protect and expand revenue impact
Protect and expand revenue impact by ensuring disciplined control over scope and execution to safeguard contracted revenue. Collaborate with Sales and Account teams to identify upsell, extension, and follow-on opportunities, while contributing to forecasting, revenue recognition, and delivery-related business reviews.
INTERACTIONS
INTERNAL
Business & Revenues (Sales, TAM, Account Management)
R&D & Engineering teams (Quantum Hardware, Firmware, Platform)
Finance (forecasting, revenue recognition)
Executive leadership (program reviews, escalations)
EXTERNAL
Strategic customers (research institutions, industrial partners, HPC actors)
Executive stakeholders on customer side
Potential partners in delivery ecosystem
SKILLSET (hard and softskills)
- Strong mastery of customer-facing project/program management
- Demonstrated delivery discipline: On Time / On Budget / On Target
- Experience managing revenue impact, project margins, and financial KPIs
- Risk, change, and escalation management in complex environments
- Excellent stakeholder management (executive-level internal & external)
- Ability to operate in high-uncertainty, deeptech / R&D-driven contexts
- Strong communication skills, able to bridge technical and business audiences
DESIRED PROFILE
- Strong customer orientation combined with commercial mindset
- Comfortable operating in non-mature technology environments
- Structured, data-driven, and delivery-focused
- Able to build trust with both scientific teams and strategic customers
- Proactive, resilient, and solution-oriented
EDUCATION
- Master’s degree or PhD in Engineering, Physics, Computer Science, or related field
- Project management certification (PMP, Prince2, or equivalent) is a plus
- LANGUAGES: Proficient in English and French
EXPERIENCE
- Minimum 8 years of experience in customer-facing project or program management
- Proven experience delivering complex, high-value technical programs with direct revenue impact
- Experience in quantum computing, HPC, advanced computing, or deeptech ecosystems is a strong plus
Benefits:
- Our success is your success : own it with our BSPCE plan
- Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture.
- Flexible remote policy, up to 40 % a month
- A Parental plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
- Subsidized membership with Urban Sports Club
- Mental health support with moka.care
- 25-day vacation policy (as per French law) + RTT
- Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
- Competitive health coverage, with Alan.
- Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
- French language courses covered by the company for those interested
Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.
You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!
We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.
Skills Required
- Minimum 8 years of experience in customer-facing project or program management
- Proven experience delivering complex, high-value technical programs with direct revenue impact
- Master's degree or PhD in Engineering, Physics, Computer Science, or related field
- Proficient in English and French
- Experience managing revenue impact, project margins, and financial KPIs
- Strong mastery of customer-facing project/program management and delivery discipline (On Time / On Budget / On Target)
- Ability to interface with R&D and engineering in deeptech environments (quantum hardware, firmware, platform)
- Project management certification (PMP, Prince2, or equivalent)
- Experience in quantum computing, HPC, advanced computing, or deeptech ecosystems
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The Company
What We Do
Founded in 2020, Alice & Bob secured $30 M funding in Series A. Today, we're recognized as one of the leaders in Quantum Computing. Our cat qubits are error corrected by design, reducing hardware requirements by up to 200 times compared to other platforms enabling fault-tolerant quantum computing at scale. Our headquarters is located in Paris, with offices in Boston, MA. We are 80+ smart and dedicated innovators, coming from 17+ countries and growing by the day. We are committed to one mission: build a useful quantum computer. Check open positions: bit.ly/joinusatAB
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