Purpose
The Strategic Ledger programme is a major enterprise transformation initiative implementing Oracle as Citi’s target ledger platform. The programme will modernise and simplify the existing ledger architecture, including replacing FullSuite and migrating relevant operating-ledger and sub-ledger capabilities currently supported by Flex.
The Operations portfolio covers several substantial and interdependent streams, including:
- Release 1: CBNA UK
- Release 1.1: migration of relevant Flex sub-ledger capabilities to Oracle
- Release 2: CBNA North America
- Product Processor Remediation
- Authorised Redistributors
The role will provide a combination of hands-on project management, programme coordination and PMO leadership across these streams. The successful candidate will manage defined delivery activities while supporting the wider programme through integrated planning, governance, risk and issue management, dependency management and senior-management reporting.
This is not intended to be a narrow or administrative PMO role. The individual must understand the substance behind programme status, identify barriers to delivery and work across Operations, Finance, Technology, Product, Risk and Controls to drive issues and actions to resolution.
Key Responsibilities
Programme Delivery and Governance
- Manage the planning and execution of assigned Strategic Ledger workstreams and cross-programme activities.
- Translate programme objectives into executable plans, milestones, deliverables, ownership and acceptance criteria.
- Coordinate delivery across Operations, Finance, Technology, Product, Risk and Control stakeholders.
- Maintain integrated plans, milestone schedules, action trackers, decision logs and governance calendars.
- Manage risks, assumptions, issues and dependencies, ensuring clear ownership, mitigation actions and target dates.
- Identify critical-path activities, sequencing conflicts, resource constraints and cross-workstream dependencies.
- Facilitate path-to-green planning where delivery is off track or at risk.
- Track decisions and actions from governance forums through to completion.
- Support compliance with Citi programme governance and CPMC standards.
Senior-Management Reporting
- Produce clear, concise and decision-oriented status updates for senior Operations management and programme governance forums.
- Consolidate complex information across multiple workstreams into a coherent executive narrative.
- Report progress, milestones, delivery outlook, RAG status, risks, issues, dependencies and required decisions.
- Ensure programme reporting is accurate, evidence-based and consistent with underlying plans and delivery information.
- Prepare executive summaries, scorecards, dashboards, briefing notes and steering materials.
- Highlight matters requiring senior-management intervention and clearly explain the decision or support required.
- Present programme status and respond confidently to challenge where required.
Business Analysis and Implementation Support
- Work with stakeholders to understand current-state processes, target-state operating models and operational impacts.
- Facilitate workshops to clarify scope, requirements, responsibilities, dependencies and delivery decisions.
- Document business requirements, operational impacts, use cases and acceptance criteria where required.
- Assess impacts on business processes, accounting flows, reconciliations, controls, reporting and operational ownership.
- Support traceability from requirements and design through testing, implementation and operational readiness.
- Coordinate Operations participation in testing, data validation, readiness assessments, migration and implementation activities.
- Apply structured analysis to delivery problems, identify root causes and drive practical resolution actions.
- Support post-implementation stabilization and transition into business-as-usual ownership.
Required Experience
- 7 or more years of experience in project management, programme delivery, PMO, business analysis or transformation.
- Financial Services or Banking experience.
- Experience supporting complex, large-scale business, Finance or Technology transformation programmes.
- Strong experience managing plans, milestones, risks, issues, dependencies, actions and governance.
- Experience producing high-quality executive reporting and governance materials.
- Ability to manage detailed delivery activities while maintaining a clear view of overall programme status.
- Strong stakeholder-management skills across Operations, Finance and Technology.
- Strong written and verbal communication, analytical and problem-solving capabilities.
- Ability to work independently, manage competing priorities and drive actions to completion.
- Confidence constructively challenging stakeholders and escalating issues clearly.
Preferred Experience and Qualifications
- A combination of Project Management, PMO and Business Analysis experience.
- Ledger, Finance-platform, Oracle or Enterprise Resource Planning transformation experience.
- Large-scale system migration or legacy-platform replacement experience.
- Knowledge of operating ledgers, sub-ledgers, General Ledgers, product processors or accounting feeds.
- Experience in data migration, reconciliation, controls, testing or operational readiness.
- Experience supporting multiple concurrent workstreams and senior governance forums.
- Experience working across North American and UK stakeholder groups.
- PMP, PRINCE2, Agile, Business Analysis or equivalent professional qualification.
- An accounting qualification would be advantageous but is not essential.
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Project Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Oct 21, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 7 or more years of experience in project management, programme delivery, PMO, business analysis, or transformation
- Financial Services or Banking experience
- Experience supporting complex, large-scale business, Finance, or Technology transformation programmes
- Strong experience managing plans, milestones, risks, issues, dependencies, actions, and governance
- Experience producing high-quality executive reporting and governance materials
- Ability to manage detailed delivery activities while maintaining an overall programme view
- Strong stakeholder-management skills across Operations, Finance, and Technology
- Strong written and verbal communication, analytical, and problem-solving capabilities
- Ability to work independently, manage competing priorities, and drive actions to completion
- Ability to constructively challenge stakeholders and clearly escalate issues
- Project Management, PMO, and Business Analysis experience
- Ledger, Finance-platform, Oracle, or ERP transformation experience
- Large-scale system migration or legacy-platform replacement experience
- Knowledge of operating ledgers, sub-ledgers, General Ledgers, product processors, or accounting feeds
- Experience in data migration, reconciliation, controls, testing, or operational readiness
- Experience supporting multiple concurrent workstreams and senior governance forums
- Experience working across North American and UK stakeholder groups
- PMP, PRINCE2, Agile, Business Analysis, or equivalent professional qualification
- Accounting qualification
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
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