Senior Project Manager - Customer Experience
Full Time Perm
Way of Work: Hybrid - 3 days in-office
Location: Crown Point, IN
Salary: $82,200 - $123,200, plus 10% annual bonus
At NIPSCO, our New Business department is a catalyst for customer growth, infrastructure expansion, and operational excellence.
This department drives profitable customer growth through new customer projects and service installations. It places a strong emphasis on customer experience, fostering repeat business and improving sentiment through proactive communication and streamlined processes. The team also champions continuous improvement initiatives, leveraging customer feedback and operational assessments to refine workflows, reduce delays, and enhance service delivery.
New Business Project Managers collaborate across engineering, field operations, scheduling, and regulatory teams to deliver customer energy solutions that meet NIPSCO’s standards for safety, reliability, and efficiency. Whether supporting residential developments, commercial expansions, or industrial projects, this department is empowered to lead with accountability and innovation. You will play a pivotal role in guiding projects from initial intake through construction—ensuring every customer engagement delivers responsive service and satisfaction.
Your responsibilities may include, but are not limited to:
Review and analyze complex construction drawings, permits, easements, agreements, and other documentation to support gas and electric project design
Apply gas and electric industry knowledge to provide technical guidance to customers
Advise customers on both sides of the meter, to include company installation processes (in front of the meter) and customer expectations (behind the meter)
Build and maintain relationships with key organizations and external stakeholders
Mentor New Business Project Managers to drive efficient, timely completion of gas and electric utility projects through meter installation while coordinating with internal teams to deliver an exceptional customer experience
Drive the efficient and timely completion of gas and electric utility projects
Secure capital authorization for new business investments in compliance with company policy
Manage commit dates to ensure all internal resources and materials align with customer site readiness
Communicate company tariff requirements to customers and explain impacts on new business projects
Support restoration efforts during power outages
Execute customer service contracts in alignment with company policy and approved terms
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
Bachelor’s degree or equivalent work experience
2+ year of experience in project management or coordination
2+ year of experience in budgeting and scheduling
Prior experience with utility operations.
Knowledge of gas and electric distribution
Disclaimer
This description is not designed to be a complete list of all duties and responsibilities required of the position
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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
Salary Range*:
$82,200.00 - $123,200.00*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-05-08Posting End Date (if applicable):
2026-05-25Please note that the job posting will close on the day before the posting end date.Similar Jobs
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years. We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
