Senior Program Ops Specialist

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Key Responsibilities

• End-to-End Sick Leave & Absenteeism Management and Occupational Health Medicine
  
  • Oversee sick leave, occupational health medicine, and absence processes to ensure compliance with EMEA regulations.
  • Act as primary liaison with medical and occupational health providers for reintegration and case management.
  • Manage long-term sick leave cases, including development and execution of reintegration plans.
• Process Development & Improvement
  
  • Design and implement scalable, standardized processes for absence, occupational health and accommodation management across EMEA.
  • Identify and drive process optimizations to enhance employee experience and operational efficiency.
• Vendor & Stakeholder Management
  
  • Serve as the main point of contact for the external certified occupational health & safety service provider (also referred to as the ' arbodienst ' in NLD).
  • Collaborate with internal teams (People Ops, Employee Relations, Benefits) to ensure seamless absence management.
• Maintain knowledge base
  
  • Create and maintain internal standard operating procedures along with knowledge base articles.
  • Review and update operational knowledge and knowledge base articles with high attention to detail and quality.
• Training & Communication
  
  • Deliver training and resources to managers and employees on health & safety, absenteeism, and reintegration.
  • Ensure clear, consistent communication of legal obligations, employee rights, and company policies.
• Compliance & Reporting
  
  • Maintain accurate documentation and reporting to meet legal requirements.
  • Monitor and report on key performance indicators (KPIs) related to medical checks, absenteeism, reintegration, and employee satisfaction.
• Escalation & Support
  
  • Escalate complex or non-compliant cases to Employee Relations (ER) and Legal as needed.
  • Support employees and managers with additional needs, including consultation related to reintegration plan, ergonomic assessments, and rehabilitation reimbursements, by coordinating with external vendors and internal teams.

Qualifications:

• Details
• Requirement
• Details
• Experience
• 3+ years in HR operations, contact centers, customer support or related field, with focus on sick leave/absenteeism management.
• Knowledge
• Understanding of EU labor law, occupational health, and EMEA regulations.
• Technical Skills
• Proficiency in Workday, Jira, and HRIS platforms; strong project management skills.
• Communication
• Excellent verbal and written skills in English and at least one other EU language, stakeholder management expertise.
• Education
• Bachelor's degree preferred in HR or a related field (e.g., business administration).

What We're Looking For

• Proven ability to navigate complex regulatory environments and manage multiple priorities.
• Strong organizational, analytical, and problem-solving skills.
• Empathy and commitment to employee well-being.
• Experience working in a distributed, multicultural environment.
• Commitment to Atlassian's values: openness, teamwork, and continuous improvement.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .