Senior Program Manager

Senior Program Manager

This role will ideally be located by our office in NYC.

About Us

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. 

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. 

About the Senior Program Manager Role 

The Sr. Program Manager is responsible for the day-to-day coordination and project management of client deliverables. Most projects will have a Technical focus, so previous experience in this area is crucial.

As a Senior Program Manager, you will

Client Service 

• Prepare for and participate in calls and meetings with the clients 

• Prepare status reports, meeting agendas, notes and conference reports 

• Act as liaison between client, outside partners/vendors and internal teams 

• Support all administrative aspects of client account management 

• Maintain communications with appropriate agency and client personnel to ensure that assigned work is handled in a positive, timely and efficient manner 

Project Management 

• Manage client projects and day-to-day account work, including project planning and scheduling, team resourcing, creative deliverables, client reporting, etc. 

• Steer projects from briefing through production efficiently and accurately, with proficiency in juggling and prioritizing amongst assignments 

• Draft creative briefs, scopes of work and client-facing emails.

• Manage projects through the Software Development Lifecycle from kickoff through closure

• Prepare and communicate detailed project plans inclusive of project milestones, workstreams & activities and manage delivery of the project according to this plan

• Help to synthesize client feedback with a focus on defining the problems that need to be solved 

• Manage finalization of projects by coordinating with vendors and partners to confirm specifications, proofread final files, release assets for production and traffic media to vendor or media agency 

• Demonstrate and apply intimate knowledge of clients’ business and products to day-to- day work 

• Possess deep knowledge of risk management and mitigation

• Communicate new project requests, timeline shifts and financial tracking to the cross functional senior team

• Monitor and manage multiple project workflows 

• Possess excellent written and verbal communication skills, high attention to detail

About you 

• You have 5+ years' experience with brand and website or app design and development, product launches, digital strategy and media at an agency.

• You are Scrum Certified

• Excellent organizational skills and attention to detail 

• Adept at multi-tasking and time management 

• Strong verbal and written communication 

• Capacity to creatively problem-solve 

• Ability to work under pressure in a fast-paced environment, reacting quickly and intelligently 

• Proactive, taking initiative and anticipating next steps 

• Accountable and communicative, with evident ability to work within a team 

• Curiosity and desire to help brings big ideas to life 

• Team player - driven to contribute to Material’s reputation, growth and success. 

• Well-rounded, strategic business partner with an operational mindset. 

• A multi-tasker and self-starter, able to work in a fast paced environment even in the face of ambiguity. 

• Extremely collaborative, seeking insights from others in the interest of a better outcome. Keeps others abreast of what is going on, asks for input, provides help when asked and offers when not asked. 

• Innovative, creative and constantly looking for ways to improve upon things. 

• Ability to get to the heart of issues quickly and act decisively while seeing the “bigger picture” and broader business objectives. 

• A genuine passion for great work, the highest standards of client service, and care for people. 

• Highest standards of integrity; aligned with company values. 

Why work for Material? 

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer. 

Who We Are & What We Care About 

• Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. 

• Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients. 

• We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work. 

• A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives. 

Pay Range: $70,000.00 - $90,000.00 

The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself. 

Equal Employment Opportunity 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. 

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