Senior Program Manager, Sales Operations

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Location: Remote w/in the US

Overview: The Program Manager Sales Leader will be responsible for the oversight of developing and ensuring execution of strategic sales plans that align with the company’s goals and objectives. This role requires a seasoned leader who can manage and optimize sales across multiple clients, enhance team performance, and achieve measurable results. The ideal candidate will possess a strong track record of driving revenue growth, improving profit margins, and leading high-performing sales teams

Key Responsibilities:

Strategic Leadership & Client Management:

• Develop with Program Managers comprehensive sales strategies, on ecommerce sites, to drive revenue growth and improve profit margins across multiple clients.
• Analyze market trends, competitive landscape, and customer insights to identify opportunities and threats.
• Set clear sales targets and KPIs aligned with overall business objectives.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Develop and nurture strong client relationships to ensure high levels of satisfaction and retention. Review & approve strategic goals to drive business growth and new opportunities that align with their goals. Act as the primary point of escalation for clients, managing communication, resolving issues, and leveraging insights to foster long-term partnerships and achieve mutual business objectives.

Team Management:

• Lead, mentor, and motivate a team of Program Managers and Program Coordinators - providing guidance, support, and development opportunities.
• Foster a collaborative and high-performance culture that encourages innovation and accountability.
• Conduct regular performance reviews and provide constructive feedback to team members.

Sales Execution:

• Oversee the execution of sales plans, ensuring alignment with strategic goals and maximizing opportunities for revenue generation.
• Monitor and analyze sales performance metrics, adjusting strategies as needed to achieve targets.
• Collaborate with marketing and product teams to develop effective sales promotions and campaigns.

Financial Oversight:

• Develop and manage sales budgets, ensuring effective allocation of resources to achieve financial goals.
• Monitor sales expenditures and margins, implementing cost-control measures as needed.
• Prepare and present regular sales reports to senior management, highlighting performance, challenges, and opportunities.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Minimum of 2 years of experience in sales leadership, with a proven track record of managing multiple brands or clients and driving revenue growth.
• Demonstrated success in leading and developing high-performing sales teams.
• Experience driving Ecommerce Strategy (hands-on, and in leading teams who manage ecommerce sites)
• Strong analytical and strategic thinking skills, with the ability to make data-driven decisions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment

BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
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