Responder Deployment Lead (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Software Enterprise Cloud Provisioning Services (CPS) is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Cloud based Situational Awareness, Community Interaction Tools, and Digital Evidence management, among other offerings.
Job Description

Responsibilities:

• Lead Responder Deployment team in day-to-day activities and support resolution of issues

• Directs and coordinates the work activities of Responder deployment teams

• Capable of managing/supervising other disciplines/technology within a project. 

• Conducts needs assessments and requirements gathering.

• Develops staffing forecasts for dynamic workloads

• Monitors execution to ensure all obligations are met. 

• Coordinates and implements customer installation activities in a time-sensitive manner.

• Ensures customer-delivered systems are fully functional and available for software deployment

• Troubleshoots system issues as needed

• Develops mobile forms and citations for handheld applications

Qualifications:

• Experience with standard web development

• Knowledge of HTLM, CSS. XML, and JSON

• Knowledge of MS SQL

• Knowledge or use of scrum methodology and available tools to manage project tasks (eg. Airtable, Kanban Board, LeanKit)

• Knowledge of standard code management tools such as GIT and MS DEVOPs

• Understands Public Safety customer environments for product security and reliability.

• Delivers solutions within the context of a defined product, standard and custom interfaces, and flexibility.

• General software and IP networking skills are critical. Must be a Problem solver.

• Writes Standard Operating Procedures when required.

• Identifies product defects and monitors resolution from engineering to customer acceptance.

• Complies with corporate requirements and training.

• Tracks billable hours for project work completed.

• Must be willing to travel 25% of the time

Preferred qualifications:

• Bachelor’s degree preferred

• Experience in at least one of the following is required: Systems Integration, System Test, System Support, Information Technology., Public Safety experience preferred

• Experience developing web forms with CSS, HTML and XML is perfered

• Proficiency in Windows Server 2016 or newer, Linux Flatcar / RedHat

• Must be a self-motivated team player

• Must have excellent communication skills

• Should have general networking knowledge

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Note: Candidate can reside anywhere in the US.

#LI-MP2

#LI-REMOTE

Basic Requirements

• Bachelors degree with 7+ year deployment and/or software application teams

• AND 3+ years of leadership experience

• OR 10+ year deployment and/or software application teams

• AND 3+ years of leadership experience

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].