Senior Program Manager, Enterprise Resilience & Transformation

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This is a Stanford Health Care job.

Stanford Health Care is seeking a strategic and innovative Senior Program Manager to help shape the future of enterprise resilience across one of the nation's leading health systems.

We are looking for a leader who understands that resilience is more than emergency management or business continuity alone. The ideal candidate can connect business resilience, operational continuity, IT disaster recovery, crisis communications, risk management, and emerging technologies into a unified strategy that strengthens the organization's ability to prepare for, adapt to, and recover from disruption.

This role will help drive some of Stanford Health Care's most visible resilience initiatives, including continuity modernization, recovery planning, tactical communications, technology-enabled preparedness, and AI-supported operational transformation.

• Thinks beyond traditional business continuity and understands the evolving discipline of enterprise resilience.
• Has experience integrating business continuity, continuity of operations (COOP), IT disaster recovery, crisis management, and organizational recovery into practical operational programs.
• Has worked with enterprise resilience, continuity, incident management, recovery, or mass notification platforms such as Everbridge, Veoci, Fusion Risk Management, ServiceNow BCM, Archer, Noggin, Castellan, OnSolve, or similar solutions.
• Understands how technology supports resilience and recovery but is not necessarily a technical engineer or software developer.
• Has experience partnering with IT, cybersecurity, clinical operations, facilities, supply chain, and executive leadership to address complex operational risks.
• Brings a strong understanding of risk management, Business Impact Analysis (BIA), Hazard Vulnerability Analysis (HVA), operational dependencies, and recovery priorities.
• Is energized by emerging technologies and can identify, evaluate, and implement AI-enabled use cases that improve preparedness, situational awareness, tactical communications, operational efficiency, and decision support.
• Possesses exceptional communication skills and can translate complex risks into actionable information for executives, operational leaders, and frontline teams.

• Lead enterprise resilience initiatives that strengthen Stanford Health Care's ability to prepare for, withstand, respond to, and recover from disruptions.
• Advance organization-wide business continuity, resilience, recovery, and contingency planning programs.
• Partner with Information Technology and Cybersecurity teams to align operational continuity planning with IT disaster recovery and cyber resilience strategies.
• Drive the modernization of continuity and resilience programs through the adoption of innovative tools, automation, analytics, and AI-enabled capabilities.
• Develop and oversee tactical communication strategies that support incident response, executive decision-making, workforce readiness, and stakeholder engagement.
• Facilitate Business Impact Analyses (BIAs), Hazard Vulnerability Analyses (HVAs), strategic risk assessments, and recovery planning initiatives.
• Lead highly visible cross-functional projects involving healthcare operations, clinical services, emergency management, facilities, technology, security, and external partners.
• Evaluate and implement practical AI use cases that improve planning, communications, information management, workflow efficiency, and operational resilience.
• Translate lessons learned from incidents, exercises, audits, and after-action reviews into measurable organizational improvements.

Healthcare organizations face increasingly complex threats, from cyber incidents and infrastructure disruptions to workforce challenges, supply chain instability, and emerging risks.

This role helps Stanford Health Care move beyond traditional preparedness toward a modern resilience model that integrates people, processes, technology, communications, and recovery into a single operational capability.

The successful candidate will help build a more resilient organization by enabling leaders to make informed decisions, strengthening continuity and recovery capabilities, and leveraging innovation, including artificial intelligence, to improve how we prepare for and respond to disruption.

A Brief Overview
The Senior Program Manager is responsible for planning, implementing, and managing a comprehensive emergency management and business continuity program for Stanford Health Care. This role serves as a subject matter expert (SME) and provides advanced program management support to ensure organizational readiness, regulatory compliance, and effective response and recovery capabilities across hospitals, ambulatory clinics, and support operations. The Senior Program Manager leads complex initiatives with moderate to high scope, translating regulatory requirements, operational needs, and risk assessments into actionable plans, tools, and training programs. The role collaborates extensively with clinical, operational, and administrative stakeholders to strengthen preparedness and resilience while ensuring alignment with organizational priorities. This position demonstrates operational leadership, accountability for safety and regulatory compliance, and effective stakeholder engagement in a fast-paced, highly matrixed healthcare environment.
Locations
Stanford Health Care
What you will do

• Plan, coordinate, and execute emergency preparedness activities, including drills, exercises (tabletop, functional, and full-scale), and real-world incident response support across multiple sites.

• Develop and implement emergency management and business continuity plans for hospitals, ambulatory locations, and administrative functions, ensuring alignment with regulatory requirements.

• Translate regulatory guidance, hazard vulnerability assessments, and operational requirements into standardized procedures, response algorithms, and training tools.

• Facilitate and support emergency management governance structures, including committees, workgroups, and subcommittees, ensuring follow-through on action items and program deliverables.

• Collaborate with departmental leaders to conduct business impact analyses and develop continuity strategies that reduce operational disruptions and improve recovery timelines.

• Design and deliver training programs and educational materials for staff and leadership to improve emergency preparedness and response capabilities.

• Analyze program performance metrics and after-action reports to identify gaps, recommend improvements, and support continuous improvement initiatives.

• Maintain and standardize OEM policies, procedures, documentation, and reporting processes to ensure consistency and compliance.

• Interpret facility infrastructure data (e.g., floor plans, hazard maps) to support site-specific emergency planning and response strategies.

• Provide guidance and support during incidents, exercises, and activations, including participation in debriefs and implementation of corrective actions.

• Collaborate with internal stakeholders and external partners (e.g., local agencies, healthcare coalition partners) to strengthen coordinated response efforts.

• Support leadership reporting through preparation of dashboards, summaries, and program updates.

• Ensure adherence to safety standards, regulatory requirements, and organizational policies across all program activities.

• This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.

Education Qualifications

• Bachelor’s degree from an accredited college or university required

• Master’s degree in Emergency Management, Public Health, Healthcare Administration, or related

• Relevant experience in lieu of degree may be considered and is in addition to the experience requirements for this position

Experience Qualifications

• Minimum of seven (7) years of progressively responsible and directly related experience in emergency management, business continuity, healthcare operations, or a related field

• Experience leading complex programs or projects across multiple departments or sites preferred

• Completion of FEMA Independent Study Courses within 30 days of hire required:
  o IS-100: Introduction to the Incident Command System (ICS 100)
  o IS-200: Basic Incident Command System for Initial Response (ICS 200)
  o IS-700: National Incident Management System (NIMS)

Required Knowledge, Skills and Abilities

• Advanced knowledge of emergency management principles, business continuity planning, and regulatory requirements in healthcare or similar environments.

• Demonstrated ability to manage complex programs and projects with cross-functional stakeholders.

• Strong analytical and problem-solving skills, with the ability to evaluate data and implement practical solutions.

• Ability to communicate complex information clearly and effectively to a variety of stakeholders, including leadership and frontline staff.

• Proven ability to build collaborative relationships and influence outcomes without direct authority.

• Ability to prioritize and manage multiple initiatives in a dynamic and fast-paced environment.

• Strong organizational skills and attention to detail in managing documentation, reporting, and compliance standards.

• Proven ability to operate effectively in a fast-paced environment with multiple competing deadlines, shifting priorities, and large-scale operational demands.

• Demonstrated ability to leverage emerging technologies (including AI-enabled productivity tools, workflow automation, analytics platforms, and decision-support tools).

• Ability to be available to report for duty on a 24-hour-a-day basis when needed.

Licenses and Certifications

• CADL - California Drivers License - Valid And In State .

• HAM - Ham Radio Operator License within 60 Days

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.