Senior Program Manager, Enterprise Portfolio Office

Experience GuideStone!

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

What We Offer You!

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

Job Summary

As a Senior Program Manager, you will be responsible for leading and managing complex technical implementation projects from inception to completion. You will play a pivotal role in ensuring that programs align with our business objectives and deliver tangible value to the organization. Your deep experience in technical implementation, combined with your ability to consult on program strategy, will be essential to the success of our initiatives.

What You'll Do

• Program Leadership: 

  • Provide expert advice and guidance on program strategy, scope, and priorities.

  • Help to identify and quantify the benefits of program initiatives.

  • Oversee and manage complex technical implementation programs, ensuring they are delivered on time, within budget, and to the highest quality standards.

  • Develop and execute comprehensive program plans, including project schedules, resource allocation, and risk management strategies.

  • Monitor progress and identify potential risks or issues, taking proactive steps to address them.

  • Implements effective risk management processes for the PMO team to follow in order to identify, assess, and mitigate project risks.

• Program Execution:

  • Business Analysis: Supports Business Analyst team and business leaders to develop processes for business functions to identify and remove impediments to obtaining clearly defined requirements for “ready” work in order to increase project delivery performance.

  • Quality Assurance: Works closely with IT Services & Quality manager to implement and maintain quality assurance processes to ensure projects meet established standard for projects

  • Change Management: Supports change management best practices such as impact analysis and change readiness assessments to support adoption of changes. Ensure development, delivery and management of key communications related to enterprise changes are planned and executed.

  • Launch Management: Collaborate closely with enterprise functions, such as Marketing and Experience, to ensure the launch of new products and initiatives are understood and implemented by impacted stakeholders.

• Technical Expertise:

  • Leverage technical experience to provide guidance and support to project teams throughout the implementation process.

  • Ensure that technical solutions align with business requirements and industry best practices.

  • Stay current on emerging technologies and trends to identify opportunities for innovation.

• Stakeholder Engagement:

  • Build and maintain strong relationships with key stakeholders, including executives and vendors.

  • Collaborates with stakeholders to identify appropriate resource needs to ensure successful project delivery.

  • Effectively communicate program progress, challenges, and successes to stakeholders at all levels.

  • Manage stakeholder expectations and address concerns in a timely and professional manner.

• Training and Mentoring:

  • Establishes strategies to continuously improve the project management capabilities across the team and enterprise

  • Strategies may include talent assessment, conducting training sessions, identifying relevant external training programs and providing on-going coaching to employees, while also applying learnings from our own organizational successes and failures.

  • Foster a collaborative and high-performing team culture.

• Portfolio and Resource Management:

  • Assist with senior leadership in prioritizing the portfolio of projects across the organization, along with managing resource planning to determine project capacity across the enterprise.

What You'll Need

• Bachelor’s degree with an emphasis in Management, Business Administration, Project Management, or related field.

• 15+ years of experience in program management, with a focus on technical implementations.

• Agile Certified Practitioners (ACP) or Project Management Professional (PMP) certification preferred, but not required.

• Certified Scrum Master (CSM) certification preferred, but not required.

• Strong understanding of the Agile methodology with knowledge of and experience using the Scrum framework.

• Demonstrated ability to lead and motivate cross-functional teams, delivering success across the enterprise.

• Experience performing resource management, issues management and risk management.

• Strong negotiation skills with the ability to resolve situations involving conflict.

• Ability to operate in an environment of uncertainty and incomplete information with the ability to make well-reasoned decisions demonstrating good judgment.

• Ability to clearly, concisely, and accurately communicate and report on project progress and outcomes with GuideStone senior leaders and executive team.

• Strong leadership skills. Ability to lead peers and others who are not direct reports.

• Ability to think strategically and to execute at the tactical level.

• Desire to enhance knowledge and skills of self and others.