Senior Program Manager, Employee Benefit Technology

ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About HUB Technology Partners

HUB International has curated a unique EB Technology partner ecosystem to provide our clients with state-of-the-art technology solutions and consulting. Our deep level of subject matter expertise coupled with these partnerships provides HUB with a unique competitive advantage in the broker consulting space.

General Description (Summary, Scope, Purpose)

The Senior Program Manager reports directly to the National EB Technology Strategy Leader and is primarily responsible for operational program delivery and oversight for Employee Navigator and Rippling platforms. The EB Tech Ops Lead will also work in conjunction with SPG specifically relative to the Rippling / HUB partnership. This includes implementation best practices, quality assurance, ongoing service, communication, education and continuous process improvement. Other vendor platforms may come into scope as business need and partnerships dictate.

Essential Duties and Responsibilities

Responsible for all aspects of operational program delivery for Employee Navigator and Rippling platforms. While priorities can dictate time spent on each partnership, the Senior Program Manager will be expected to split their time 50/50 between the two programs. At onset, this may be skewed to satisfy specific partner deliverables.

• Employee Navigator (EENav)
  • Leverage regional standards to develop and maintain national standards and operational framework to ensure effective and efficient building and renewal of client sites.
  • Oversee User structure and management to ensure security and compliance.
  • Refine and maintain standards and best practices for effective use of EDI/API to eliminate manual eligibility whenever possible to enhance the ER/EE experience with the platform.
    • Work closely with National EB Tech Strategy Leader and Carrier Technology Teams
  • Stay abreast of EENav platform enhancements and educate HUB teams as appropriate.
  • Refresh and maintain EENav specific materials for ongoing training and field support. 
  • Support use of EENav as a sales tool.
  • Reporting of key data elements

• Rippling
  • Collaborate with HUB and SPG to develop scalable operational delivery standards for the Rippling partnership.
  • Drive accountability by educating regional leadership on partner deliverable requirements and expectations to participate in the partnership.
  • Oversee user structure and management of Rippling Client Command Center amongst each HUB region owner to ensure security and compliance.
  • Consult with Rippling on the Client Command Center framework and best practices to ensure it’s a scalable solution for HUB as a national partner.
  • Consult with Rippling on aggregate reporting efforts via the Client Command Center or otherwise to ensure HUB has visibility and can leverage reporting for data-driven decisions and process development.
  • Ensure that contractual obligations are adhered to and met as it relates to Rippling and eligibility management working in conjunction with SPG, National HR Tech Strategy Leader, & Super Region owners
  • Provide program and education to HUB regions, AE’s, etc. on Rippling product and service requirements, serving as the national Subject Matter Expert (SME), including but not limited to:
    • BenAdmin as it relates to overall system setup (e.g., HRIS, Payroll, Eligibility functionality, etc.)
    • Rippling Apps (e.g., Compliance, Flex Benefits, etc.) & Integrations
    • BenAdmin Builds and Renewal
    • Broker Service Model within Rippling
    • Client Health & Retention (Benefits & SaaS ARR)
  • Develop materials for ongoing training and field support.
  • Collaborate with Rippling product team on product/process enhancements and coordinate with HUB regions to aggregate feedback and insights.
  • Provide insight to HUB regions for capacity modeling and staffing requirements to service Rippling referred business.
  • Identify continuous improvement opportunities, both within HUB and Rippling, and implement strategies and solutions to drive ongoing success of the partnership.

• Other Duties
  • Maintain project management software (Monday.com) with project milestones, notes, and details for effective deployment and reporting of activities and trends related to each platform.
  • Maintain Teams Channel for central housing of pertinent vendor and process documents.
  • Liaison with Technology Practice Leaders on all things EENav & Rippling to share information and gain feedback.

Requirements

• Bachelor’s degree. Business, insurance, or technology major preferred
• 5+ years of experience working with Benefit Administration and HCM platforms and their modular components (including but not limited to EDI and API integration, employee benefits, human resources management, payroll, and project management) or equivalent technology operations experience
• Extensive knowledge of benefit administration operations and delivery
• Ability to operate both independently and in a team setting; relationship-oriented & collaborative
• Strong analytical and technical skills
• Organized with heavy attention to detail
• Ability to manage multiple projects simultaneously, flexible, & thrives in a fast-paced environment
• Clear and appropriate communication with various stakeholders (internal and external) and active listening skill
• Comfortable navigating organizational change
• Strong sense of curiosity and willingness to learn
• Proficient with Microsoft Office Suite, particularly Excel, Outlook, and Word

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Other Requirements

Position can be hybrid or remote and may require travel to vendors, conference attendance or HUB offices from time to time as business need dictates. 

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $110K to $145K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: 5-7 years of relevant experienceRequired Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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